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svchost error?


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#1 kwboom

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Posted 21 December 2008 - 09:53 PM

HI there I am working on a friends Dell Latitude laptop with Win 2000 Pro and he is getting a svchost.exe error all the time.... I can leave the computer for about 2 min and there will be like 10 pop ups show up and it will not let me install any anti-virus or anything to help out.... He does not have the install disk but there is a sticker with a product key on the bottom (I also don't have access to a disk) and I can't see the files in the winnt folder to check for a i386 folder, it shows that there is 192 files in the winnt folder but will not let them show up. I cannot use the search for files (search program will not work).


I think he got a virus and it killed the OS is there any thing that you guys can think of that I could try.......

Also programs like spy-bot and the such will not load or install and things like add and remove programs show nothing in the fields that should show all the programs that are installed, but I can see and run uninstall through Ccleaner???? :thumbsup:

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#2 boopme

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Posted 21 December 2008 - 10:26 PM

Hello! Of the ones already installed,will they run from safe mode?
Windows 2000

Windows 2000 can only boot into Safe Mode using the F8 method as it does not have a System Configuration Utility.

Using the F8 Method

Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. When that is completed it will start loading Windows.
When you see the screen that has a black and white bar at the bottom stating "Starting Windows", tap the F8 key repeatedly until you get to the Windows 2000 Advanced Options Menu
At this menu use the arrow keys to select the Safe Mode option, which is usually the first in the list.
Press the enter key.
Your computer will continue booting, but now will boot into Safe Mode.
Do whatever tasks you require and when you are done reboot to boot back into normal mode.

Do you have a USB port and a flash drive and/r the ability to boot from a CD?
You can copy and tranfer an application such as SAS (below) Install it or run it from the Drive or CD.

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 kwboom

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Posted 21 December 2008 - 10:27 PM

well just a update ...... I can access the winnt folder with win explorer so that is a bonus.....

#4 kwboom

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Posted 21 December 2008 - 10:51 PM

Well I tried to install it off a flash drive and it said that there was a error because eather windows is in safemode (it is not) or windows installer is not installed properly????

#5 kwboom

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Posted 22 December 2008 - 12:06 AM

OK here is the log file.........



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/22/2008 at 00:00 AM

Application Version : 4.23.1006

Core Rules Database Version : 3681
Trace Rules Database Version: 1659

Scan type : Complete Scan
Total Scan Time : 00:27:23

Memory items scanned : 126
Memory threats detected : 0
Registry items scanned : 3621
Registry threats detected : 21
File items scanned : 24434
File threats detected : 78

Trojan.Downloader-Gen
HKLM\System\ControlSet001\Services\Netlogs
C:\WINNT\SYSTEM32\PERFS.EXE
HKLM\System\ControlSet001\Enum\Root\LEGACY_Netlogs
HKLM\System\ControlSet002\Services\Netlogs
HKLM\System\ControlSet002\Enum\Root\LEGACY_Netlogs
HKLM\System\CurrentControlSet\Services\Netlogs
HKLM\System\CurrentControlSet\Enum\Root\LEGACY_Netlogs

Malware.RepairRegistryPro
HKLM\Software\Repair Registry Pro
HKLM\Software\Repair Registry Pro#lastfounderrors
HKLM\Software\Repair Registry Pro#DontStoreStats

Adware.Zango/ShoppingReport
HKLM\Software\ShoppingReport
HKLM\Software\ShoppingReport#affid
HKLM\Software\ShoppingReport#Version
HKLM\Software\ShoppingReport#ProductName
HKLM\Software\ShoppingReport#SG_Not_Set
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShoppingReport
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShoppingReport#DisplayIcon
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShoppingReport#DisplayName
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShoppingReport#UninstallString
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShoppingReport#DisplayVersion
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShoppingReport#URLInfoAbout
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ShoppingReport#Publisher
C:\Program Files\ShoppingReport\Bin\2.5.0\ShoppingReport.dll
C:\Program Files\ShoppingReport\Bin\2.5.0
C:\Program Files\ShoppingReport\Bin
C:\Program Files\ShoppingReport\Uninst.exe
C:\Program Files\ShoppingReport

Adware.Tracking Cookie
C:\Documents and Settings\Administrator\Cookies\administrator@247realmedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@2o7[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@a.websponsors[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ad.associatedcontent[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ad.ieurop[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ad.yieldmanager[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adbrite[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adcentriconline[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adlegend[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adopt.euroclick[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adopt.specificclick[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adrevolver[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adrevolver[3].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ads.pointroll[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adserver[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@adultfriendfinder[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@advertising[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@anad.tacoda[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@apmebf[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@atdmt[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@bizrate[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@bluestreak[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@burstnet[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@casalemedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@clickbank[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@clickbooth[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@coolsavings[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@efashionsolutions.122.2o7[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@fastclick[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@femalestars[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@hc2.humanclick[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@hulu.112.2o7[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@hypertracker[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@iacas.adbureau[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@insightexpressai[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@kaboose.112.2o7[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@kontera[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@medhelpinternational.112.2o7[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@media.adrevolver[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@media.medhelp[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@media.mtvnservices[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@mediaplex[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@msnportal.112.2o7[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@overture[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@publishers.clickbooth[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@questionmarket[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@revenue[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@revsci[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@roiservice[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@socialmedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@specificclick[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@stat.onestat[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@statcounter[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@statse.webtrendslive[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@tacoda[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@teens-photos[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@track.myfreebrandrewards[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@trackalyzer[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@tracking.hearthstoneonline[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@tracking.keywordmax[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@trafficmp[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@tribalfusion[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@waterfrontmedia.112.2o7[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@weborama[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@webpower[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@windowsmedia[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@www.femalestars[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@www.windowsmedia[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@xiti[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@zedo[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@zinio.112.2o7[2].txt

Trojan.SVCHost/Fake
C:\REP\SVCHOST.EXE

#6 boopme

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Posted 22 December 2008 - 10:45 AM

Now ,open SAS again see if there's an update and rescan. This time do a Quick can.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 kwboom

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Posted 24 December 2008 - 11:48 AM

Should this be done in safe mode again?????

#8 boopme

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Posted 24 December 2008 - 11:52 AM

Hi, Safe mode is better as the malwares can not load and are easier to remove.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 kwboom

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Posted 24 December 2008 - 12:37 PM

Well I did a quick scan in safe mode and did not turn up anything. Now I am trying a complete scan, let you know when it gets done.

#10 kwboom

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Posted 25 December 2008 - 11:04 AM

Well nothing turned up after the full scan either.....

#11 boopme

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Posted 26 December 2008 - 03:39 PM

And does the original issue still occur?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 kwboom

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Posted 26 December 2008 - 04:17 PM

yes I am still getting the svchost error, on start up it will bring up about 10 or so and every couple of min after will bring up another and it gets even worse when I connect to the net. I am thinking I just might have to format his box and reinstall, but the prob. is that I don't have a copy of win 2000 to load from, so I might just install Ubuntu, I just really don't want to run into all the modem problems........

#13 boopme

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Posted 26 December 2008 - 04:26 PM

Hello please post an HJT log. They will clear this up for you.
Preparation Guide For Use Before Using Hijackthis

EDIT: Or start a new topic in the Win 2000 forum as I doubt that this is a malware issue.

Edited by boopme, 26 December 2008 - 06:21 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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