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Help with Kaspersky


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11 replies to this topic

#1 ddc0406

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Posted 21 December 2008 - 02:07 PM

Tryng to do a scan with Kaspersky and want to make sure Im doin it right...

1st..do I need to disable my McAfee for it to work.. Can I use FireFox or do I have to use IE

I clicked on the SCAN NOW under the magnifying glass which gave me a pop up . On the left it says...Please wait while Kaspersky checks your computer configuration...so Im waiting, but nothing is happening. I dont see any scanning, There is a blue down arrow on the left in the Update box. But I dont see anything happening.

In the middle where it tells you the requirements and at the bottom you click Accept or Exit, I am not able to click Accept only the Exit.

Edited by ddc0406, 21 December 2008 - 04:59 PM.


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#2 garmanma

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Posted 21 December 2008 - 02:52 PM

Did you purchase this, free trial, or are you just doing an online scan?
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#3 ddc0406

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Posted 21 December 2008 - 03:43 PM

Trying to do a free online scan for the hijack this log...

Edited by ddc0406, 21 December 2008 - 04:39 PM.


#4 garmanma

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Posted 21 December 2008 - 05:36 PM

Try downloading it again. If it doesnt work you can skip that step. Just tell the HJT team member
Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 Orange Blossom

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Posted 21 December 2008 - 07:50 PM

Since you already have your HiJack This log posted, don't worry about doing the scan at this time. ~ OB
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#6 JamesFrance

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Posted 22 December 2008 - 03:00 AM

To answer the Firefox question about the Kasperski online scan, you can run it from within Firefox but you do need to use a Firefox extension called IETab to be able to do so.

http://ietab.mozdev.org/
James

#7 Orange Blossom

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Posted 22 December 2008 - 11:30 PM

That was true for the earlier versions of the Kaspersky online scan. The new version uses Java instead of ActiveX and so can be run from Firefox without the IE tab.

Orange Blossom :thumbsup:
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#8 JamesFrance

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Posted 23 December 2008 - 03:17 AM

Thanks Orange Blossom, I should have checked it out, I guess it still runs in IETab for me having set it up before. I will remove it from my list of IETab sites.

:thumbsup:
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#9 Layback Bear

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Posted 28 December 2008 - 11:39 AM

I just loaded kaspersky internet security 2009 and had zero problems updating using Firefox.

#10 Orange Blossom

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Posted 28 December 2008 - 12:50 PM

Hello Layback Bear,

Glad everything worked for you. ddc0406's problem was with the Kaspersky online scanner which is a very different issue than updating a security program installed on the computer. It seems as though everyone's computer almost has problems with at least one online scanner.

Orange Blossom :thumbsup:
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#11 Layback Bear

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Posted 30 December 2008 - 08:35 PM

I didn't know there was that much different between the two; thanks for the info.

#12 jarmod

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Posted 01 January 2009 - 01:13 PM

If running on Vista then start Internet Explorer using 'Run as Administrator'. And temporarily disable any existing antivirus program.




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