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Antivirus 360, winloggn.exe infection


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#1 BingoB

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Posted 21 December 2008 - 01:06 PM

Hello--

I've been doing research for my sis-in-law's computer. She receives popups to various websites (lots of them with 'zedo' in the url) in both Firefox and IE at seemingly random intervals with no applications running. When the computer starts up, it automatically runs av360 and informs her that she has about a billion viruses on there. As I've discovered, it's malware itself, and have printed out the directions to get rid of it. During my research, I've also found two processes that she has running that are 'bad' -- csrssc.exe and winloggn.exe.

I'm doing the postings and research from my house, since her PC has become nearly impossible to to use the internet on. I have a thumb drive where I've downloaded Combo-Fix.exe (already renamed), HJTInstall.exe, and mbam-setup.exe (Malwarebyte's anti-malware)--And I've printed out all the associated instructions. Do I need anything else before I trek through the snow to her house to start working on it? And once I get there, what do I do?

Thanks!!

BingoB

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#2 garmanma

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Posted 21 December 2008 - 03:04 PM

Do not run Combofix unless asked to by a HJT member
You run the risk of permanently damaging the computer without the proper help
HJT logs do not belong in this forum either

If her computer is that screwed up and Mbam won't load:
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Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 BingoB

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Posted 21 December 2008 - 04:49 PM

Thanks! I haven't run anything yet, just gathering EXEs and waiting for instructions.

I'll try running mbam-setup, and if it doesn't work, I'll rename it like you indicated, try it again, and post back the results in a couple of hours.

***UPDATE***
mbam-setup worked, although I DID have to rename the exe in order for it to run!! Thank you!! Now if I can figure out why Firefox just randomly crashes. . .

Edited by BingoB, 21 December 2008 - 10:19 PM.





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