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I think this computer has some issues


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3 replies to this topic

#1 Jeremy James

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Posted 20 December 2008 - 11:18 PM

Hey guys, I am up visiting my parents for the night in order to celebrate Christmas. When I logged onto her computer, and after talking to her, I have noticed these issues.

1. Randomly, she gets a notification that says that firefox needs to update. After updating, it won't work, even after clicking on the icon, until it's reinstalled from the original program downloaded last year.

2. It is running very sluggish.

3. It takes forever to come up.

4. I downloaded and ran superantispyware, and got rid of 511 warnings, with 506 of them being tracking cookies, and the rest being trojans.

Could someone help me with this? I have the HJT log posted under the HJT forum.

Thanks.

Jeremy

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#2 quietman7

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Posted 20 December 2008 - 11:21 PM

Cookies are text string messages given to a Web browser by a Web server. Whenever you visit a web page or navigate different pages with your browser, the web site generates a unique ID number which your browser stores in a text (cookie) file that is sent back to the server each time the browser requests a page from that server. Cookies allow third-party providers such as ad serving networks, spyware or adware providers to track personal information. The main purpose of cookies is to identify users and prepare customized Web pages for them.

The type of cookie that is a cause for some concern are "tracking cookies" because they can be considered a privacy risk. These types of cookies are used to track your Web browsing habits (your movement from site to site). Ad companies use them to record your activity on all sites where they have placed ads. They can keep count of how many times you visited a web page, store your username and password so you don't have to log in and retain your custom settings. When you visit one of these sites, a cookie is placed on your computer. Each time you visit another site that hosts one of their ads, that same cookie is read, and soon they have assembled a list of which of their sites you have visited and which of their ads that you have clicked on. They are used all over the Internet and advertisement companies often plant them whenever your browser loads one of their banners. Cookies are NOT a "threat". As text files they cannot be executed to cause any damage. Cookies do not cause any pop ups nor do they install malware.

As long as you surf the Internet, you are going to get cookies and some of your security programs will flag them for removal. However, you can minimize this by reading "Blocking & Managing Unwanted Cookies" and "Block Third-Party Cookies in IE7".

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 Jeremy James

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Posted 21 December 2008 - 12:11 AM

Ok, I ran MBAM, and it found and removed 29 threats. Below is that log.

Jeremy

Malwarebytes' Anti-Malware 1.31
Database version: 1526
Windows 5.1.2600 Service Pack 3

12/20/2008 10:57:41 PM
mbam-log-2008-12-20 (22-57-41).txt

Scan type: Quick Scan
Objects scanned: 65890
Time elapsed: 21 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 1
Folders Infected: 4
Files Infected: 19

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{e596df5f-4239-4d40-8367-ebadf0165917} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{2d2bee6e-3c9a-4d58-b9ec-458edb28d0f6} (Rogue.DriveCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\winvi (Adware.SoftMate) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\winvi (Adware.SoftMate) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\ForceActiveDesktopOn (Hijack.Desktop) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
C:\Program Files\DeskAlerts (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\Cache (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\WinUpdater (Adware.Agent) -> Quarantined and deleted successfully.
C:\Program Files\WinUpdater\Temp (Adware.Agent) -> Quarantined and deleted successfully.

Files Infected:
C:\Program Files\DeskAlerts\basis.xml (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\cancel_button.gif (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\deskbar.crc (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\deskbar.inf (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\history.html (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\hs_delete.bmp (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\hs_search.bmp (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\icons.bmp (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\mbclose.bmp (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\mblogo.bmp (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\newversion.txt (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\notify.wav (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\options.html (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\save_button.gif (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\title_back.gif (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\version.txt (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\DeskAlerts\Cache\e832b941f059b5e8b09f048e1f35996c.xml (Adware.SoftMate) -> Quarantined and deleted successfully.
C:\Program Files\WinUpdater\update.exe (Adware.Agent) -> Quarantined and deleted successfully.
C:\Program Files\WinUpdater\Temp\license.txt (Adware.Agent) -> Quarantined and deleted successfully.

#4 Orange Blossom

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Posted 21 December 2008 - 01:00 AM

Hello Jeremy James,

I see that you have an HJT log posted here: http://www.bleepingcomputer.com/forums/t/188104/am-i-infected-here-is-my-hijackthis/

We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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