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Patched User32/zser32.tmp Problem


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35 replies to this topic

#1 DG2007

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Posted 20 December 2008 - 07:10 PM

Ok, I've never posted here before but I'm finally at my wit's end. I'm sorry if I leave something out or make little sense, I'm feeling very overwhelmed right now.

I have a Dell Inspiron E1505. Windows XP. Prior to having this problem I had Spybot and McAfee AOL Edition on my laptop.

Earlier this week I noticed some issues with my laptop after doing a restart - like while writing an email in Outlook the program just closed all on it's own. I restarted and about a half an hour later it closed again. That was my first hint that something was wrong. After I started having problems I ran a system restore. That seemed to help, things seemed back to normal, except when I tried to download Windows Defender it closed repeatedly while trying to install. Before going to bed I closed down my laptop again, and in the morning when I restarted it was having problems again. This time my Dell Wireless WLAN Card Utility icon was missing from the tool icon bar by the time and I couldn't connect wirelessly to the internet.

**I ran a virus scan using McAfee AOL Edition and it found W32.Mariofev.worm - I chose the remove option for this. I ran Spybot and it found a few issues and "fixed" them.

**I uninstalled my McAfee AOL Edition and installed Symantec, when I ran a scan it found several instances of Trojan.wimad, patched user32, and win32.Agent.icb. (I think, my memory is foggy now, sorry!)

**I've since uninstalled and reinstalled Spybot - each time finding instances of the patched user32 trojan.

**I've installed a new version of McAfee, it's found the patched user32 trojan. I've repeatedly deleted the file - C:\WINDOWS\SYSTEM32\zser32.tmp, only to find it on my computer again.

**And my wireless is still not working. I can't get my Dell Wireless WLAN Card to show up at all, though I can open the program if I go through the start menu. But no connection whatsoever unless I connect with a wire.

**I've also downloaded and used Crap Cleaner.

**I deleted from my registry the instances I found of this in my registry: HKEY_LOCAL_MACHINE\SOFTWARE\[NUMBER]\"[34 DIGIT HEX NUMBER]" = "[RANDOM DATA]" -- per the Symantec website: http://www.symantec.com/security_response/...-99&tabid=3.

**I haven't seen the W32/Mariofev.worm in over 2 days in any scan, but patched.user32 keeps showing up.

I have a ton of pics (many backed up but some that are not) and several documents on both my C and D drives that aren't backed up - due to my stupidity (I'm going to remedy this situation by buying a new removable harddrive though).

Please say you can help me save my docs and pics and avoid a total reinstall!

Thanks!
Diane

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#2 rigel

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Posted 20 December 2008 - 07:48 PM

Hi Diane and welcome to BleepingComputer!

We will do our very best... First if you have Symantec and McAfee loaded on your computer, you should remove one. The two programs will conflict with each other and cause problems. Use only one resident anti-virus program.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 DG2007

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Posted 20 December 2008 - 07:52 PM

Thanks, I'm going to remove Symantec now.

Then I'll hook up the laptop to the internet and follow your directions. I'll let you know how this goes.

THANKS!
Diane

#4 DG2007

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Posted 20 December 2008 - 08:20 PM

Malwarebytes Results:

Malwarebytes' Anti-Malware 1.31
Database version: 1526
Windows 5.1.2600 Service Pack 3

12/20/2008 7:17:56 PM
mbam-log-2008-12-20 (19-17-56).txt

Scan type: Quick Scan
Objects scanned: 60221
Time elapsed: 5 minute(s), 13 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 3
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{07b18ea9-a523-4961-b6bb-170de4475cca} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00a6faf1-072e-44cf-8957-5838f569a31d} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Multimedia\WMPlayer\Schemes\f3pss (Adware.MyWebSearch) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
Diane

#5 rigel

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Posted 20 December 2008 - 08:30 PM

Our next step...

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 DG2007

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Posted 21 December 2008 - 12:07 PM

Ok, that scan took a long time!

Here are the results:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/21/2008 at 03:16 AM

Application Version : 4.23.1006

Core Rules Database Version : 3680
Trace Rules Database Version: 1659

Scan type : Complete Scan
Total Scan Time : 07:28:32

Memory items scanned : 221
Memory threats detected : 0
Registry items scanned : 7156
Registry threats detected : 1
File items scanned : 172728
File threats detected : 0

Adware.MyWebSearch/FunWebProducts
HKCR\CLSID\{9AFB8248-617F-460d-9366-D71CDEDA3179}



THANKS!
Diane

#7 DG2007

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Posted 21 December 2008 - 01:51 PM

Editted

Edited by DG2007, 21 December 2008 - 01:53 PM.

Diane

#8 DG2007

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Posted 21 December 2008 - 01:52 PM

Scanned C:\WINDOWS\SYSTEM32\user32.dll with McAfee (scanned just this folder because it's the one that repeatedly comes up infected) and again one item was detected - Patched User32.

UGH!

I did not remove the item. Waiting your response. Thanks!
Diane

#9 Colorado Dad

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Posted 21 December 2008 - 03:15 PM

I am watching this thread with great interest as I have EXACTLY the same problem (patched user32.dll) that Diane has. I've tried a number of things that she has not - all to no avail. McAfee, regardless of what they say on their web site, is UNABLE to remove this worm/virus.

Diane, I hope someone here is able to help. I think this worm (mariofev) replicates itself in a number of DLL's. I'll come back here and post if I find anything that works.

#10 rigel

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Posted 21 December 2008 - 03:42 PM

Hang in there... we have yet begun to fight :thumbsup:

Two procedures this time...

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.
#######################################################

Part II
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 DG2007

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Posted 21 December 2008 - 06:30 PM

I did the F-secure scan and when it was complete I clicked the Automatic cleaning option, I then turned around to finish wrapping a present and when I looked back my computer was restarting! What happened?

I never got a Show Report button. Is there a way to retrieve that without redoing the scan? Thanks!
Diane

#12 rigel

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Posted 21 December 2008 - 07:38 PM

A true sign of a computer ignored :thumbsup: - Just kidding!

No, you would have to rerun the scan. Try running SDFix and then F-Secure again.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#13 DG2007

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Posted 21 December 2008 - 08:27 PM

I tried redoing the scan (before I saw your most recent post), again, it completed, found 4 viruses, and 2 infected registry keys but when I hit Automatic Cleaning button my computer restarted again.

I will run SDFix now and attempt the F-Secure scan again.

Wish me luck!
Diane

#14 DG2007

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Posted 21 December 2008 - 09:12 PM

SDFix Results:


SDFix: Version 1.240
Run by Me on Sun 12/21/2008 at 07:50 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

Trojan Files Found:

C:\DOCUME~1\ADMINI~1\COOKIES\EHTHUMBS.DB - Deleted
C:\WINDOWS\system32\drivers\atmapi.sys - Deleted





Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-21 20:02:58
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\OUTLOOK.EXE:*:Enabled:Microsoft Office Outlook"
"C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\ONENOTE.EXE:*:Enabled:Microsoft Office OneNote"
"C:\\Program Files\\Adobe\\Photoshop Elements 6.0\\AdobePhotoshopElementsMediaServer.exe"="C:\\Program Files\\Adobe\\Photoshop Elements 6.0\\AdobePhotoshopElementsMediaServer.exe:*:Disabled:Adobe Photoshop Elements Media Server"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Disabled:America Online 9.0"
"C:\\Program Files\\America Online 9.0\\aol.exe"="C:\\Program Files\\America Online 9.0\\aol.exe:*:Disabled:America Online 9.0"
"C:\\Program Files\\Common Files\\AolCoach\\en_en\\player\\AOLNySEV.exe"="C:\\Program Files\\Common Files\\AolCoach\\en_en\\player\\AOLNySEV.exe:*:Disabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe"="C:\\Program Files\\Common Files\\AOL\\System Information\\sinf.exe:*:Disabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\AOL Spyware Protection\\asp.exe"="C:\\Program Files\\Common Files\\AOL\\AOL Spyware Protection\\asp.exe:*:Disabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\AOL Spyware Protection\\AOLSP Scheduler.exe"="C:\\Program Files\\Common Files\\AOL\\AOL Spyware Protection\\AOLSP Scheduler.exe:*:Disabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Disabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Disabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\1165102740\\EE\\AOLServiceHost.exe"="C:\\Program Files\\Common Files\\AOL\\1165102740\\EE\\AOLServiceHost.exe:*:Disabled:AOL"
"C:\\Program Files\\AOL 9.0a\\waol.exe"="C:\\Program Files\\AOL 9.0a\\waol.exe:*:Disabled:AOL"
"C:\\Program Files\\AOL 9.0\\waol.exe"="C:\\Program Files\\AOL 9.0\\waol.exe:*:Disabled:AOL"
"C:\\Program Files\\America Online 9.0a\\waol.exe"="C:\\Program Files\\America Online 9.0a\\waol.exe:*:Disabled:AOL"
"C:\\Program Files\\AOL 9.0\\aol.exe"="C:\\Program Files\\AOL 9.0\\aol.exe:*:Disabled:AOL 9.0"
"C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe"="C:\\Program Files\\Common Files\\AOL\\Loader\\aolload.exe:*:Disabled:AOL Loader"
"C:\\Program Files\\Common Files\\AOL\\1165167553\\ee\\AOLOpenRide.exe"="C:\\Program Files\\Common Files\\AOL\\1165167553\\ee\\AOLOpenRide.exe:*:Disabled:AOL OpenRide"
"C:\\Program Files\\Common Files\\AOL\\1159219750\\ee\\AOLOpenRide.exe"="C:\\Program Files\\Common Files\\AOL\\1159219750\\ee\\AOLOpenRide.exe:*:Disabled:AOL OpenRide"
"C:\\Program Files\\Common Files\\AOL\\1165167553\\ee\\aolsoftware.exe"="C:\\Program Files\\Common Files\\AOL\\1165167553\\ee\\aolsoftware.exe:*:Disabled:AOL Services"
"C:\\Program Files\\Common Files\\AOL\\1159219750\\ee\\aolsoftware.exe"="C:\\Program Files\\Common Files\\AOL\\1159219750\\ee\\aolsoftware.exe:*:Disabled:AOL Services"
"C:\\Program Files\\Common Files\\AOL\\1165284985\\ee\\aolsoftware.exe"="C:\\Program Files\\Common Files\\AOL\\1165284985\\ee\\aolsoftware.exe:*:Disabled:AOL Shared Components"
"C:\\Program Files\\Common Files\\AOL\\TopSpeed\\3.0\\aoltpsd3.exe"="C:\\Program Files\\Common Files\\AOL\\TopSpeed\\3.0\\aoltpsd3.exe:*:Disabled:AOL TopSpeed"
"C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltpspd.exe"="C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltpspd.exe:*:Disabled:AOLTopSpeed"
"C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltsmon.exe"="C:\\Program Files\\Common Files\\AOL\\TopSpeed\\2.0\\aoltsmon.exe:*:Disabled:AOLTsMon"
"C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE"="C:\\Program Files\\Microsoft Office\\Office12\\GROOVE.EXE:*:Disabled:Microsoft Office Groove"
"C:\\WINDOWS\\system32\\sessmgr.exe"="C:\\WINDOWS\\system32\\sessmgr.exe:*:Disabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Disabled:Windows Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Disabled:Yahoo! FT Server"
"C:\\Program Files\\Motorola\\Software Update\\msu.exe"="C:\\Program Files\\Motorola\\Software Update\\msu.exe:*:Enabled:msu"
"C:\\Program Files\\MySpace\\IM\\MySpaceIM.exe"="C:\\Program Files\\MySpace\\IM\\MySpaceIM.exe:*:Enabled:MySpaceIM"
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\World of Warcraft\\BackgroundDownloader.exe"="C:\\Program Files\\World of Warcraft\\BackgroundDownloader.exe:*:Enabled:Blizzard Downloader"
"C:\\Program Files\\Curse\\CurseClient.exe"="C:\\Program Files\\Curse\\CurseClient.exe:*:Enabled:Curse Client"
"C:\\Program Files\\LimeWire\\LimeWire.exe"="C:\\Program Files\\LimeWire\\LimeWire.exe:*:Disabled:LimeWire"
"C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe"="C:\\Program Files\\Common Files\\McAfee\\MNA\\McNASvc.exe:*:Enabled:McAfee Network Agent"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLacsd.exe:*:Enabled:AOL"
"C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe"="C:\\Program Files\\Common Files\\AOL\\ACS\\AOLDial.exe:*:Enabled:AOL"
"C:\\Program Files\\America Online 9.0\\waol.exe"="C:\\Program Files\\America Online 9.0\\waol.exe:*:Enabled:America Online 9.0"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :


File Backups: - C:\SDFix\backups\backups.zip

Files with Hidden Attributes :

Tue 26 Sep 2006 88 A.SHR --- "C:\i386\D2EFE3DB57.sys"
Tue 26 Sep 2006 2,828 A.SH. --- "C:\i386\KGyGaAvL.sys"
Fri 10 Nov 2006 46,640 A..H. --- "C:\Program Files\AOL 9.0\AOLphx.exe"
Fri 10 Nov 2006 54,832 A..H. --- "C:\Program Files\AOL 9.0\AOLphxex.exe"
Fri 10 Nov 2006 33,328 A..H. --- "C:\Program Files\AOL 9.0\rbm.exe"
Wed 18 Apr 2007 46,640 A..H. --- "C:\Program Files\AOL 9.0a\AOLphx.exe"
Wed 18 Apr 2007 54,832 A..H. --- "C:\Program Files\AOL 9.0a\AOLphxex.exe"
Wed 18 Apr 2007 33,328 A..H. --- "C:\Program Files\AOL 9.0a\rbm.exe"
Wed 22 Oct 2008 949,072 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\advcheck.dll"
Mon 7 Jul 2008 1,429,840 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDUpdate.exe"
Mon 7 Jul 2008 4,891,472 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SpybotSD.exe"
Wed 22 Oct 2008 962,896 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\Tools.dll"
Tue 26 Sep 2006 88 ..SHR --- "C:\WINDOWS\system32\D2EFE3DB57.sys"
Tue 26 Sep 2006 2,828 A.SH. --- "C:\WINDOWS\system32\KGyGaAvL.sys"
Sat 23 Dec 2006 4,348 ..SH. --- "C:\Documents and Settings\All Users\DRM\DRMv1.bak"
Fri 19 Dec 2008 20,487 A.SHR --- "C:\Program Files\McAfee\MQC\MRU.bak"
Fri 19 Dec 2008 265 A.SHR --- "C:\Program Files\McAfee\MQC\qcconf.bak"
Sun 17 Jun 2007 24,064 A..H. --- "C:\Documents and Settings\Me\My Documents\Lists\~WRL0005.tmp"
Thu 24 May 2007 433 A..H. --- "C:\Program Files\Common Files\AOL\IPHSend\IPH.BAK"
Tue 23 Sep 2008 4,729 ...HR --- "C:\Documents and Settings\Me\Application Data\SecuROM\UserData\securom_v7_01.bak"
Wed 30 May 2007 96,072 A..H. --- "C:\Program Files\Common Files\AOL\TopSpeed\3.0\WBUnins.exe"
Sun 30 Mar 2008 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch4\lock.tmp"
Sun 30 Mar 2008 8 A..H. --- "C:\Documents and Settings\All Users\Application Data\GTek\GTUpdate\AUpdate\Channels\ch5\lock.tmp"
Sun 30 Mar 2008 8 A..H. --- "C:\Documents and Settings\Me\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u1\lock.tmp"
Sun 30 Mar 2008 8 A..H. --- "C:\Documents and Settings\Me\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u2\lock.tmp"
Sun 30 Mar 2008 8 A..H. --- "C:\Documents and Settings\Me\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u3\lock.tmp"
Mon 31 Mar 2008 8 A..H. --- "C:\Documents and Settings\Me\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u4\lock.tmp"
Tue 18 Nov 2008 8 A..H. --- "C:\Documents and Settings\Me\Application Data\GTek\GTUpdate\AUpdate\Channels\ch_u5\lock.tmp"
Wed 17 Dec 2008 0 A..H. --- "C:\Documents and Settings\Me\Local Settings\Application Data\SupportSoft\DellSupportCenter\Me\data\BIT2.tmp"

Finished!



Now I will rerun the F-Secure scan.

Thanks!
Diane

#15 DG2007

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Posted 22 December 2008 - 12:30 AM

UPDATE:

I've attempted two more F-Secure scans both ended with no log (4 viruses found each time). My internet explorer just closes and then I get a McAfee security warning popup about "Patched User32" and I check "Remove" and it says the program can't be removed and I should try using Add/Remove Programs.

Huh?

What can I do now?

Thanks.

Edited by DG2007, 22 December 2008 - 12:30 AM.

Diane




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