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Need help with Vundo and MS antivirus2009


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8 replies to this topic

#1 ddc0406

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Posted 20 December 2008 - 04:36 PM

I have Vundo.H that MBAM picks up and deletes, but the next time that I run MBAM its there again.

This morning somehow I got MS Antivirus2009 installed. I was able to delete it from my Add/Delete folder, but, now when I click on MBAM to run it, it does not open. I uninstalled it and installed it again but still doesnt open. I tried to run Spybot and that does not open either. I ran Ad-Aware but that did not pick up anything. Tried to do a restore, couldnt do that.

I was able to run my McAfee and it did not pick up either of them. I have installed and scanned with ATF-Cleaner, VundoFix (didnt pick up anything), and a-squared and I still cant open MBAM.

Let me know if I need to disable my McAfee if you want me to check anything.

I am running XP and usually use FireFox

Please keep in mind that going into safe mode scares me, so, PLEASSSSSSSSSSE be detailed with any instructions for that :thumbsup:



Any help would be appreciated!!

Edited by ddc0406, 20 December 2008 - 06:13 PM.


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#2 garmanma

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Posted 20 December 2008 - 08:51 PM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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#3 ddc0406

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Posted 20 December 2008 - 11:35 PM

OK. I uninstalled MBAM had to reboot and when windows came back up I got an box saying C:\Program cannot be found. Took along time but everything came back.

I tried to reinstall MBAM, I renamed the setup icon to .bat , installed it, but it did not launch. Went to start, all programs, opened up the MBAM folder and renamed it .bat.

STILL wont launch...

#4 quietman7

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Posted 20 December 2008 - 11:59 PM

Check your Inbox and try the suggestion I provided.
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#5 ddc0406

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Posted 21 December 2008 - 08:13 AM

ok, I changed the ectension in the wrong folder. Found the correct one, changed the extention and was able to run MBAM. deleted all here is the log after removal:

Malwarebytes' Anti-Malware 1.31
Database version: 1528
Windows 5.1.2600 Service Pack 3

12/21/2008 9:32:44 AM
mbam-log-2008-12-21 (09-32-44).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 141414
Time elapsed: 1 hour(s), 3 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 2
Files Infected: 8

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Documents and Settings\All Users\Application Data\CrucialSoft Ltd\MS AntiSpyware 2009 (Rogue.Multiple) -> Quarantined and deleted successfully.

Files Infected:
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP887\A0077644.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP887\A0077645.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP887\A0077646.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{B37680B2-BA0A-4E5D-BF30-83E44C588624}\RP887\A0077647.dll (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\tyshb36rfjdf.dll (Trojan.Fakealert) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\DRIVERS\TDSSserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\DRIVERS\BEEP.SYS (Fake.Beep.Sys) -> Quarantined and deleted successfully.
C:\WINDOWS\SYSTEM32\hogikata.dll (Trojan.Vundo) -> Quarantined and deleted successfully.

Edited by ddc0406, 21 December 2008 - 10:33 AM.


#6 quietman7

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Posted 21 December 2008 - 11:14 AM

Rescan again with MBAM (Quick Scan) in normal mode and check all items found for removal. Don't forgot to reboot afterwards. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. When done, click the Logs tab and copy/paste the contents of the new report in your next reply.

As I suspected, one or more of the identified infections (TDSSserv.sys) was related to a nasty rootkit component. Rootkits and backdoor Trojans are very dangerous because they use advanced techniques (backdoors) as a means of accessing a computer system that bypasses security mechanisms and steal sensitive information which they send back to the hacker. Many rootkits can hook into the Windows 32-bit kernel, and patch several APIs to hide new registry keys and files they install. Remote attackers use backdoor Trojans and rootkits as part of an exploit to gain unauthorized access to a computer and take control of it without your knowledge.

If your computer was used for online banking, has credit card information or other sensitive data on it, all passwords should be changed immediately to include those used for banking, email, eBay, paypal and online forums. You should consider them to be compromised. They should be changed by using a different computer and not the infected one. If not, an attacker may get the new passwords and transaction information. If using a router, you need to reset it with a strong logon/password so the malware cannot gain control again. and credit card institutions should be notified of the possible security breach. Because your computer was compromised please read How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

Although the rootkit was identified and removed, your PC has likely been compromised and there is no way to be sure the computer can ever be trusted again. It is dangerous and incorrect to assume that because this malware has been removed the computer is now secure. In some instances an infection may have caused so much damage to your system that it cannot be completely cleaned or repaired. The malware may leave so many remnants behind that security tools cannot find them. Many experts in the security community believe that once infected with this type of malware, the best course of action is to wipe the drive clean, reformat and reinstall the OS. Please read:

• "When should I re-format? How should I reinstall?"
• "Help: I Got Hacked. Now What Do I Do?"
• "Where to draw the line? When to recommend a format and reinstall?"
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#7 ddc0406

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Posted 21 December 2008 - 12:16 PM

did another scan. Did a quick scan first and it showed nothing, so I did a full scan after. Here are the results:

Malwarebytes' Anti-Malware 1.31
Database version: 1528
Windows 5.1.2600 Service Pack 3

12/21/2008 10:58:05 AM
mbam-log-2008-12-21 (10-58-05).txt

Scan type: Full Scan (C:\|D:\|E:\|)
Objects scanned: 141221
Time elapsed: 59 minute(s), 21 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Do you recommend any other scan, or am I ok, because MBAM shows nothing? Should I keep ATF-Cleaner, and if so, how often should I use it?

I just tried to open SpyBot and it wont open, should I uninstall and then reinstall?

Should I uninstall MBAM with my changed .bat extension and reinstall with the .exe extension?

And, a-squared, should I keep that one? Its taking up 1841.00MB of space, where MBAM is using 3.96MB and my McAfee is using 15.52MB. If you really dont recommend it I dont want to keep it.

What about System Restore? I was unable to use that, and Ive read on some other posts that might need to be changed...

Sorry for all the questions, thanks for all your help.

Edited by ddc0406, 21 December 2008 - 12:18 PM.


#8 quietman7

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Posted 21 December 2008 - 12:24 PM

With this type of malware, I recommend further investigation if reformatting is not an option you want to consider. Disinfection will probably require the use of more powerful tools than we recommend in this forum. Before that can be done you will need you to create and post a hijackthis log. Let me know how you wish to proceed.

Please read the pinned topic titled "Preparation Guide For Use Before Posting A Hijackthis Log". If you cannot complete a step, then skip it and continue with the next. In Step 6 there are instructions for downloading and running Random's System Information Tool (RSIT) which will create a hijackthis log as part of its log.

When you have done that, post your log in the HijackThis Logs and Malware Removal forum, NOT here, for assistance by the HJT Team Experts. A member of the Team will walk you through, step by step, on how to clean your computer. If you post your log back in this thread, the response from the HJT Team will be delayed because your post will have to be moved. This means it will fall in line behind any others posted that same day.

Start a new topic, give it a relevant title and post your log along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. An expert will analyze your log and reply with instructions advising you what to fix. After doing this, we would appreciate if you post a link to your log back here so we know that your getting help from the HJT Team.

Please be patient. It may take a while to get a response because the HJT Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT "bump" your post or make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Post in this thread when you haven't received an answer in five days.".
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#9 Orange Blossom

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Posted 21 December 2008 - 03:42 PM

Hello ddc0406,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/188282/need-help-repairing-from-vundo-and-antivirus2009/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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