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I really need a Java doctor.


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#1 jaysnzees

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Posted 20 December 2008 - 12:13 PM

I am having problems with viewing some websites. I can play Chess on yahoo games, but Euchre on Yahoo games never loads the applet. nor for poker. These are the three I've tried.

My son used to play Runescape, but now all he gets is a white screen that says Error. It claims Java is not installed...or not enabled. then prompts me to do this:

Click "Tools" --> "Internet Options"
Select the Advanced Tab, and scroll down to "Java (Sun)"
Check the box next to the Java version
Next, select the Security Tab, and select the "Custom Level" button
Scroll down to "Scripting of Java applets"
Make sure the "Enable" radio button is checked.
Click OK to save your preference.

I have done this before.

I am in need of a Master. I gravel at your feet.

jz
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#2 tg1911

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Posted 20 December 2008 - 01:21 PM

Are you running the latest version of Java, Java 6 Update 11?
You can check what version you're running by going to Add/Remove Programs, and checking the version listed.

Try clearing you cache (Firefox) / Temporary Internet Files (IE)

If you are using the latest version, it could have become corrupted.
Try a re-install of Java.
If it's not the curren version, then update it.

Install/Reinstall:

Download the current version.
You can get it from Java SE Downloads
It's the one labeled; Java SE Runtime Environment (JRE) 6 Update 11

Go to Add/Remove Programs, and remove All versions of Java listed.

Java tends to leave remnants behind, after an uninstall.
Use JavaRa to remove all traces of previous installs.

Reinstall the latest version, that you just downloaded.

Clear you cache (Firefox) / Temporary Internet Files (IE)

Reboot, then try your sites again.
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#3 jaysnzees

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Posted 04 January 2009 - 12:34 PM

I have taken the steps you've suggested.Below is the JavaRU log.
I reinstalled :Java JRE 6u11-windows-i586-p-s and rebooted.

I still have problems. I went to the Java site and tested it and did all the suggests they give, went to the Runescape website (the site my son can't get to causeof jave problems) and performed most of the tasts they suggest. I did not install Firefox becaue I have tried to all year and when I click on the firefox icon to get online all it ever does is freeze.

I was wondering what you could offer me in advice at this stage.
regards,
JZ


JavaRa 1.13 Removal Log.

Report follows after line.

------------------------------------

The JavaRa removal process was started on Sun Jan 04 10:40:33 2009

Found and removed: C:\Program Files\Java\jre1.5.0_06

Found and removed: C:\Program Files\Java\jre1.6.0_01

Found and removed: C:\Program Files\Java\jre1.6.0_03

Found and removed: C:\Program Files\Java\jre1.6.0_05

Found and removed: Software\JavaSoft\Java2D\1.5.0_06

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Classes\JavaPlugin.150_06

Found and removed: SOFTWARE\Classes\JavaWebStart.isInstalled.1.5.0.0

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.5.0_06

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.5.0_06

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D510006

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D510006

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBC}

Found and removed: SOFTWARE\Classes\Installer\Features\8A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Classes\Installer\Products\8A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Classes\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Classes\JavaPlugin.160_01

Found and removed: SOFTWARE\JavaSoft\Java Plug-in\1.6.0_01

Found and removed: SOFTWARE\JavaSoft\Java Runtime Environment\1.6.0_01

Found and removed: SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\7A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\ACBB9B2318A96D117A58000B0D610001

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\8A0F842331866D117AB7000B0D610001

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.5.0_06

Found and removed: Software\Classes\JavaPlugin.160_01

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0003-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0004-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0000-0005-ABCDEFFEDCBA}

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_02

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_03

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.0.1_04

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.2.0_01

Found and removed: SOFTWARE\JavaSoft\Java Web Start\1.6.0_01

Found and removed: Software\JavaSoft\Java2D\1.6.0_01

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0000-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0001-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0001-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0002-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0002-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0003-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0003-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0004-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0004-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0005-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0005-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0006-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0006-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0007-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0007-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0008-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0008-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0009-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0009-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0010-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0010-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0011-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0011-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0012-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0012-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0013-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0013-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0014-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0014-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0015-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0015-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0016-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0016-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0017-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0017-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0018-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0018-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0019-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0019-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0020-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0020-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0021-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0021-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0022-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0022-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0023-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0023-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0024-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0024-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0025-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0025-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0026-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0026-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0027-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0027-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0028-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0028-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0029-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0029-ABCDEFFEDCBB}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0030-ABCDEFFEDCBA}

Found and removed: Software\Classes\CLSID\{CAFEEFAC-0013-0001-0030-ABCDEFFEDCBB}

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.5.0_06\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_01\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_03\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_05\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\\C:\Program Files\Java\jre1.6.0_01\bin\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders\C:\Program Files\Common Files\Java\Update\Base Images\jre1.6.0.b105\patch-jre1.6.0_01.b06\

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core1.zip

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core2.zip

Found and removed: SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDlls\C:\Program Files\Common Files\Java\Update\Base Images\jre1.5.0.b64\core3.zip

------------------------------------

Finished reporting.
What is thy bidding? My Master?

#4 jaysnzees

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Posted 04 January 2009 - 12:41 PM

I wanted to add the steps taken from the Runescape website...so we don;'t do things that have been done.If RuneScape won't start, crashes, or runs slowly, then please try one of the following possible solutions:

Try rebooting your computer.
If RuneScape normally works for you, but isn't today, the first thing to try is simply rebooting your computer. This fixes the problem a lot of the time! PLEASE

Upgrade Java.
Click here to download and install the latest version of Java. NO GOOD


Download the lastest Windows patches. IF THINK ITS UPDATED
Click here to visit Windows Update and install the latest patches for your operating system.


Try changing the 'Java Options' settings. NO GOOD
Go to the Java Options page on our website (under the 'Play Now' drop-down menu) and try changing the Java setting to 'Force Sun Java', press 'save settings', then proceed to load the game as normal.


Try running in the latest version of Firefox. CAN NEVER GET FIREFOX TO FIREUP
Download the latest version of Firefox here, and try using that to play the game.


Try starting in 'safe mode'. THIS I DID NOT DO, I NEVER HAD TO B4. I WANT A PERMANENT FIX NOT A QUICK FIX
While the game is loading (when the loading bar is on the screen), press the 's' key on your keyboard. This will cause the game to start in safe mode.


Close all unnecessary programs before running RuneScape. ALL ARE CLOSED BUT THE PROTECTION IN THE TRAY
Close all other unnecessary windows and programs before starting RuneScape.
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#5 tg1911

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Posted 04 January 2009 - 03:21 PM

Try starting in 'safe mode'. THIS I DID NOT DO, I NEVER HAD TO B4. I WANT A PERMANENT FIX NOT A QUICK FIX
While the game is loading (when the loading bar is on the screen), press the 's' key on your keyboard. This will cause the game to start in safe mode.

I would try this.
Could point to other problems.

Is RuneScape the only site your having Java problems with?
MOBO: GIGABYTE GA-MA790X-UD4P, CPU: Phenom II X4 955 Deneb BE, HS/F: CoolerMaster V8, RAM: 2 x 1G Kingston HyperX DDR2 800, VGA: ECS GeForce Black GTX 560, PSU: Antec TruePower Modular 750W, Soundcard: Asus Xonar D1, Case: CoolerMaster COSMOS 1000, Storage: Internal - 2 x Seagate 250GB SATA, 2 x WD 1TB SATA; External - Seagate 500GB USB, WD 640GB eSATA, 3 x WD 1TB eSATA

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#6 Tehsplink

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Posted 04 January 2009 - 04:02 PM

Some quick fixes i can think of would be to check your java version... it should be something like jre1.6.0_11 which was released about two days ago.

Run JavaRa again, click check for updates and use the top option. If there are no updates then that's okay.

Use a test to find out what java version your using, if its jre1.6.0_10, then there have been plenty of issues with it not working.

Go to runescape.com and scroll over 'Play Now' then select Java Options From the drop down menu select Force sun Java then select save settings.
Please PM me if i have been assisting you and do not reply for 24 hours!

#7 jaysnzees

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Posted 04 January 2009 - 04:39 PM

tq-1911-We have also noticed certain games not able to play on Yahoo games. other than that & Runsescape it's not acceting us.

Tehsplink- I have updated and epdated and Forced Sun Java several times. To no avail. thank you though.
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#8 jaysnzees

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Posted 06 January 2009 - 03:10 PM

tq1911- I have tried to run Runescape in safe mode as you suggested, but I cna't. The loading bar never takes place...when I type on Play Now then Free User I go to a black screen that says...

Is the game working?
Yes it is working.
No, I just see an empty grey box.
http://advert.runescape.com/banner.ws?size=100 - Skip advert It seems like Java is not installed on your computer
Java is a free download that is required to play RuneScape. Click here to install Java.

If you believe you already have Java installed then you might get this message if it is disabled. Click here for instructions on enabling Java.

If you have checked Java is enabled but you still get this message you may try clicking here and changing your Java option to "Force Sun Java", which may resolve the


So...
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