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Bluescreens - getting worser and worser


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#1 Bv202

Bv202

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Posted 20 December 2008 - 09:53 AM

Hi there,

First of all; I'm posting this in the Vista section as the crash details are from Vista and I don't know in which other section I need to post this.

Well, last summer, I've bought a new computer. These are the specs of it, not sure if it's useful:
3 GB RAM
ATI Radeon HD 3870
AMD Phenom 9600
Mobo: MSI K9A2 CF (AMD 790X chipset based) (not sure if this is the correct name)
Vista Home Premium SP1

Anyway, it worked fine for a month or so, but then I've got a first bluescreen. From then, it bluescreened around once in two weeks. Because I expected memory problems (long story), I've bought it back to the store. After three weeks of testing, they told me they could not find anything and it must be a software problem. I've asked them to reformat so we could see if they are correct.

Another thing happened was that the computer just hung sometimes; it just didn't react anymore. After the reformat (which was done a month or 2 ago), this only happened twice again, so I don't think this is related to this... or is it?

Well, one day after the reformat, it bluescreened again. No software problem. Well, I mailed the store something like "I'll wait till I have a few .dmp files, so you have more information". They never replied. Well, one bluescreen every week/two weeks... who cares? Well, the last 2 weeks, it's getting worser. Now it crashes every 2 days.

Crashing first happened always when I was browsing on the internet (different websites, so this has nothing to do with it). But now, the bluescreens which I get every 2 days, happens 90% of the times when I try to shutdown/restart my computer (it doesn't ALWAYS crash when I shutdown, just every 2 days once). It crashes

- immediately after I click the "shutdown" button
- When you get the screen with "shutting down..." (sometimes when it's logging of the user) or whatever it is in English OS.

The strange thing is that it always happens when I shutdown, it's so strange. Before the uprising crashes came, it never crashed when shutting down the computer. I have no idea what's going on with my computer, but I have a feeling it's not a software problem.

There is one more important thing... the TBL-bug. It's a bug in the Phemon processors of AMD, which I have. I've asked the store to test on it and when they done testing (they told me testing is about 24 hours or so) they said "if you're using 100% of your CPU 24/7, it will crash once every two weeks", so that couldn't be the problem (at least that's what they say).

Thing I've tried already:
- Memtest86+ (as most of the dump files says something with "memory_corruption")
- The memtest from Windows
- Updating drivers
- chkdsk /r
- sfc /scannow

These are the thing I've tried already (all came back "clean"). I don't know what the guys in store did, I don't know if they tell me the truth about the "3 weeks of testing". If there is a hardware problem - I need to proof it. But I have no idea to find out.


Thanks in advise for ANYONE who have another idea what to do now. I'm even scared to update Windows, because I don't know what happens when it crashes while updating (step 2, when shutting down Windows).

Bv202


Yesterday:

Microsoft Windows Debugger Version 6.9.0003.113 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini121908-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008 Kernel Version 6001 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18145.x86fre.vistasp1_gdr.080917-1612
Kernel base = 0x82017000 PsLoadedModuleList = 0x8212ec70
Debug session time: Fri Dec 19 21:50:21.410 2008 (GMT+1)
System Uptime: 0 days 8:41:22.200
Loading Kernel Symbols
.......................................................................................................................................................
Loading User Symbols
Loading unloaded module list
......
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 82201d9f, 93370b2c, 0}

Probably caused by : ntkrpamp.exe ( nt!CmpDereferenceNameControlBlockWithLock+70 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 82201d9f, The address that the exception occurred at
Arg3: 93370b2c, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - De instructie op 0x%08lx verwijst naar geheugen op 0x%08lx. Een lees- of schrijfbewerking op het geheugen is mislukt: %s.

FAULTING_IP:
nt!CmpDereferenceNameControlBlockWithLock+70
82201d9f 8b08 mov ecx,dword ptr [eax]

TRAP_FRAME: 93370b2c -- (.trap 0xffffffff93370b2c)
ErrCode = 00000000
eax=00006b7a ebx=000012f8 ecx=00006b76 edx=0000025f esi=89c009bc edi=000007ff
eip=82201d9f esp=93370ba0 ebp=93370bac iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
nt!CmpDereferenceNameControlBlockWithLock+0x70:
82201d9f 8b08 mov ecx,dword ptr [eax] ds:0023:00006b7a=????????
Resetting default scope

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x8E

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 8220205b to 82201d9f

STACK_TEXT:
93370bac 8220205b 89c009b8 000011e8 8ae981b8 nt!CmpDereferenceNameControlBlockWithLock+0x70
93370bc4 82269067 9bf79001 00000001 9bf64098 nt!CmpCleanUpKcbCacheWithLock+0x2d
93370bf4 82267731 00000000 9bf79001 9bf79008 nt!CmpCleanUpKCBCacheTable+0xfc
93370c2c 822674e8 9bf64098 00000001 9bf79001 nt!CmpSearchForOpenSubKeys+0x30
93370c58 82267309 00f64098 00000001 93370d34 nt!CmUnloadKey+0xba
93370d54 8206ea1a 006df5d8 00000001 036df818 nt!NtUnloadKey2+0x512
93370d54 77349a94 006df5d8 00000001 036df818 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
036df818 00000000 00000000 00000000 00000000 0x77349a94


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!CmpDereferenceNameControlBlockWithLock+70
82201d9f 8b08 mov ecx,dword ptr [eax]

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: nt!CmpDereferenceNameControlBlockWithLock+70

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

IMAGE_NAME: ntkrpamp.exe

DEBUG_FLR_IMAGE_TIMESTAMP: 48d1b7fa

FAILURE_BUCKET_ID: 0x8E_nt!CmpDereferenceNameControlBlockWithLock+70

BUCKET_ID: 0x8E_nt!CmpDereferenceNameControlBlockWithLock+70

Followup: MachineOwner
---------


3 days ago:

Microsoft Windows Debugger Version 6.9.0003.113 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini121708-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008 Kernel Version 6001 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18145.x86fre.vistasp1_gdr.080917-1612
Kernel base = 0x82045000 PsLoadedModuleList = 0x8215cc70
Debug session time: Wed Dec 17 07:26:50.987 2008 (GMT+1)
System Uptime: 0 days 0:16:20.846
Loading Kernel Symbols
.......................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {30, 87fcfab0, 8b8e4000, a266b584}

Probably caused by : memory_corruption ( nt!MiPerformFixups+1b5 )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 00000030, The subtype of the bugcheck.
Arg2: 87fcfab0
Arg3: 8b8e4000
Arg4: a266b584

Debugging Details:
------------------


BUGCHECK_STR: 0x1a_30

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: svchost.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 8222fc8b to 821120e3

STACK_TEXT:
9dfc0b4c 8222fc8b 0000001a 00000030 87fcfab0 nt!KeBugCheckEx+0x1e
9dfc0b94 82256cff 87fcfab0 f9880000 00000001 nt!MiPerformFixups+0x1b5
9dfc0bb8 820ce90c 87fcfab0 00000000 000000d2 nt!MiRelocateImagePfn+0xfe
9dfc0c1c 820c9d1e 87c38b18 9dfc0c78 87e8bf60 nt!MiWaitForInPageComplete+0x17d
9dfc0cd0 820ebf9f 6c5557a4 a15a96e0 00000000 nt!MiDispatchFault+0xd85
9dfc0d4c 8209fb54 00000008 6c5557a4 00000001 nt!MmAccessFault+0x1fb7
9dfc0d4c 6c5557a4 00000008 6c5557a4 00000001 nt!KiTrap0E+0xdc
WARNING: Frame IP not in any known module. Following frames may be wrong.
0267f4f4 00000000 00000000 00000000 00000000 0x6c5557a4


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!MiPerformFixups+1b5
8222fc8b cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!MiPerformFixups+1b5

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP: 48d1b7fa

IMAGE_NAME: memory_corruption

FAILURE_BUCKET_ID: 0x1a_30_nt!MiPerformFixups+1b5

BUCKET_ID: 0x1a_30_nt!MiPerformFixups+1b5

Followup: MachineOwner
---------


4 days ago:

Microsoft Windows Debugger Version 6.9.0003.113 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini121608-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008 Kernel Version 6001 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18145.x86fre.vistasp1_gdr.080917-1612
Kernel base = 0x82034000 PsLoadedModuleList = 0x8214bc70
Debug session time: Tue Dec 16 19:40:07.248 2008 (GMT+1)
System Uptime: 0 days 0:19:10.127
Loading Kernel Symbols
.......................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {88aac008, 0, 82072349, 2}

Probably caused by : win32k.sys ( win32k!vUnmapFileFD+18 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: 88aac008, memory referenced.
Arg2: 00000000, value 0 = read operation, 1 = write operation.
Arg3: 82072349, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 00000002, (reserved)

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 8216b868
Unable to read MiSystemVaType memory at 8214b420
88aac008

FAULTING_IP:
nt!MiDeleteVirtualAddresses+63e
82072349 8b0482 mov eax,dword ptr [edx+eax*4]

MM_INTERNAL_CODE: 2

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x50

PROCESS_NAME: csrss.exe

CURRENT_IRQL: 0

TRAP_FRAME: 80e6c76c -- (.trap 0xffffffff80e6c76c)
ErrCode = 00000000
eax=00400000 ebx=87a39fb0 ecx=08000000 edx=87aac008 esi=87aac000 edi=c000b330
eip=82072349 esp=80e6c7e0 ebp=80e6c8f8 iopl=0 nv up ei pl nz ac pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010216
nt!MiDeleteVirtualAddresses+0x63e:
82072349 8b0482 mov eax,dword ptr [edx+eax*4] ds:0023:88aac008=????????
Resetting default scope

LAST_CONTROL_TRANSFER: from 8208eb54 to 820d90f5

STACK_TEXT:
80e6c754 8208eb54 00000000 88aac008 00000000 nt!MmAccessFault+0x10a
80e6c754 82072349 00000000 88aac008 00000000 nt!KiTrap0E+0xdc
80e6c8f8 820c57cc 01640002 0166dfff 89d0ac40 nt!MiDeleteVirtualAddresses+0x63e
80e6c9c8 820c4d65 89d0ac40 881ccfd0 8821bd78 nt!MiRemoveMappedView+0x4aa
80e6c9f0 82258ca9 8821bd78 00000000 ff5e9758 nt!MiRemoveVadAndView+0xe3
80e6ca54 8222d14b 89d0ac40 01640000 00000000 nt!MiUnmapViewOfSection+0x265
80e6ca68 9963d9c7 89d0ac40 01640000 ff5e9440 nt!MmUnmapViewOfSection+0x12
80e6ca7c 9966f78f 80e6ca88 2c7398d9 01c6e691 win32k!vUnmapFileFD+0x18
80e6caa8 99720985 ff5e97a0 9972099a fe24ccf0 win32k!EngUnmapFontFileFD+0x68
80e6cac0 997209dc fe041700 80e6cb10 80e6cadc win32k!ttfdCloseFontContext+0x65
80e6cad0 997209b2 fe24ccf0 80e6caf8 99720769 win32k!ttfdDestroyFont+0x16
80e6cadc 99720769 fe24ccf0 00000000 80e6cb68 win32k!ttfdSemDestroyFont+0x18
80e6caf8 997207ca fe24ccf0 00000000 80e6cc98 win32k!PDEVOBJ::DestroyFont+0x65
80e6cb1c 996c3b0c 00000000 80e6cb48 00000001 win32k!RFONTOBJ::vDeleteRFONT+0x3d
80e6cb60 996bf96c fe24ccf0 fe35a008 80e6cc98 win32k!RFONTOBJ::bMakeInactiveHelper+0x23a
80e6cbbc 996dfc48 00000000 80e6cc98 00000015 win32k!RFONTOBJ::vMakeInactive+0x6e
80e6cc3c 996dfb51 80e6cc74 00000000 00000002 win32k!RFONTOBJ::bInit+0xdc
80e6cc54 9965c0af 80e6cc74 00000000 00000002 win32k!RFONTOBJ::vInit+0x16
80e6cc88 9965c28c 0a01155a ffa0102a fe1ddcf0 win32k!GreGetGlyphIndicesW+0x40
80e6cd28 9965c066 0a01155a 00145dfc 00000015 win32k!NtGdiGetGlyphIndicesWInternal+0xea
80e6cd48 8208ba1a 0a01155a 00145dfc 00000015 win32k!NtGdiGetGlyphIndicesW+0x1b
80e6cd48 77989a94 0a01155a 00145dfc 00000015 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
00145d40 00000000 00000000 00000000 00000000 0x77989a94


STACK_COMMAND: kb

FOLLOWUP_IP:
win32k!vUnmapFileFD+18
9963d9c7 837e0800 cmp dword ptr [esi+8],0

SYMBOL_STACK_INDEX: 7

SYMBOL_NAME: win32k!vUnmapFileFD+18

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 48d1b9ef

FAILURE_BUCKET_ID: 0x50_win32k!vUnmapFileFD+18

BUCKET_ID: 0x50_win32k!vUnmapFileFD+18

Followup: MachineOwner
---------


5 days ago:

Microsoft Windows Debugger Version 6.9.0003.113 X86
Copyright Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Windows\Minidump\Mini121508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Server 2008 Kernel Version 6001 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 6001.18145.x86fre.vistasp1_gdr.080917-1612
Kernel base = 0x82034000 PsLoadedModuleList = 0x8214bc70
Debug session time: Mon Dec 15 07:14:20.960 2008 (GMT+1)
System Uptime: 0 days 0:02:27.773
Loading Kernel Symbols
.......................................................................................................................................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1A, {30, 87ff21b0, 8ba7d000, a37938f6}

Probably caused by : memory_corruption ( nt!MiPerformFixups+1b5 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

MEMORY_MANAGEMENT (1a)
# Any other values for parameter 1 must be individually examined.
Arguments:
Arg1: 00000030, The subtype of the bugcheck.
Arg2: 87ff21b0
Arg3: 8ba7d000
Arg4: a37938f6

Debugging Details:
------------------


BUGCHECK_STR: 0x1a_30

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: firefox.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 8221ec8b to 821010e3

STACK_TEXT:
9c9d0a94 8221ec8b 0000001a 00000030 87ff21b0 nt!KeBugCheckEx+0x1e
9c9d0adc 82245cff 87ff21b0 00240000 00000001 nt!MiPerformFixups+0x1b5
9c9d0b00 82054faf 87ff21b0 c0459058 000002ff nt!MiRelocateImagePfn+0xfe
9c9d0b64 8220c887 879d9cd8 c0459058 00000002 nt!MiValidateImagePages+0x4ce
9c9d0b90 8221578d 879d9cd8 c0459058 87b079e8 nt!MiSwitchBaseAddress+0x4c
9c9d0bb4 822791c6 879d9cd8 00000000 00000000 nt!MiRelocateImageAgain+0xd6
9c9d0ccc 8227d2d8 9c9d0d20 0000000f 00000000 nt!MmCreateSection+0x51d
9c9d0d40 8208ba1a 001ae9ac 0000000f 00000000 nt!NtCreateSection+0x177
9c9d0d40 77bf9a94 001ae9ac 0000000f 00000000 nt!KiFastCallEntry+0x12a
WARNING: Frame IP not in any known module. Following frames may be wrong.
001aea30 00000000 00000000 00000000 00000000 0x77bf9a94


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!MiPerformFixups+1b5
8221ec8b cc int 3

SYMBOL_STACK_INDEX: 1

SYMBOL_NAME: nt!MiPerformFixups+1b5

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP: 48d1b7fa

IMAGE_NAME: memory_corruption

FAILURE_BUCKET_ID: 0x1a_30_nt!MiPerformFixups+1b5

BUCKET_ID: 0x1a_30_nt!MiPerformFixups+1b5

Followup: MachineOwner
---------


That were all bluescreens from last week.

Here are all .dmp files I have (sorry, wasn't allowed to add them as attachment):
http://rapidshare.com/files/175175287/Minidump.rar.html
http://www.megaupload.com/nl/?d=WF4JQMB2
(both are the same, just in case it's removed of one of them)
If you want them as an attachment or uploaded elsewhere, please explain me where and/or how :huh:

Edited by Bv202, 20 December 2008 - 10:04 AM.


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#2 usasma

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Posted 20 December 2008 - 12:22 PM

From the dump files that you've posted, you seem to have an issue with a driver accessing memory.

Here's some info on the TLB bug: http://en.wikipedia.org/wiki/Phenom_(proce....28TLB.29_Error

This could be a Windows issue (unlikely since you're reinstalled), a driver issue (also unlikely since you reinstalled).
It's possible that some installed software could be causing this - did it crash for you before you installed your favorite apps?
Beyond that, it's most likely an issue with the motherboard or the CPU.
Do you have the latest BIOS version in your system? Is it set to default values?
Can you test your system with only 2 gB (or less) of RAM installed (some nVidia chipsets had issues with greater than 2 gB of RAM)?
Is this a reputable firm that did the work for you? Have you checked your Device Manager to see if any of the drivers are missing?
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

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#3 Bv202

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Posted 20 December 2008 - 12:46 PM

Hi Usasma

Thank you very much for your help :huh:

It's possible that some installed software could be causing this - did it crash for you before you installed your favorite apps?

Well, I expected it was caused by VM software as the problems started after installing that. After the reformat, I waited before I installed it, but there were bluescreens, so that didn't cause it. I installed some of my software, not all. I don't have anything I know that could cause it.

Beyond that, it's most likely an issue with the motherboard or the CPU.

That was I expecting too... but I don't know how to test it.

Do you have the latest BIOS version in your system? Is it set to default values?

Yes, I asked the guys in store to update it. Not sure about the values, but I didn't mess with it and normally they don't change that in stores.

Can you test your system with only 2 gB (or less) of RAM installed (some nVidia chipsets had issues with greater than 2 gB of RAM)?

I'm having an AMD chipset. The problem is that I can't open the computer... there is a label I'm not allowed to break for warranty..

Is this a reputable firm that did the work for you?

Yes, I bought it from Alternate. It's international (Belgium, the Netherlands and Germany) and I know many people who bought from there before without problems.

Have you checked your Device Manager to see if any of the drivers are missing?

Could you please explain how to?

Thanks again :huh:

Edited by Bv202, 20 December 2008 - 12:47 PM.


#4 usasma

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Posted 20 December 2008 - 01:14 PM

There's no easy way to test a motherboard, especially if you can't open the case. At work we have issues with eMachines motherboards that take months to figure out.

Sorry, I reread your initial post and found the reference to the AMD chipset. I'm a bit unsure about the issues with it, but testing with 2 gB of RAM would still be recommended. I understand that they don't want you to open the case - but it's a matter of missing a diagnostic test. You could have them reduce the RAM for you - but that would likely be an extra charge just to see if there's a problem (and another charge to put it back in if there isn't a problem).

You can read the BIOS version on the very first screen that shows up when the computer first starts. Most shops don't do very many BIOS changes, so it's a good idea to check on the version, and to check inside the BIOS to see if it's set to standard values.

Although there are reasons for saying "we can't fix it because we can't see the problem" - in this case the presence of dump files should show them that there is a problem. But, as I mentioned above, it's very hard to prove a motherboard problem - especially since the only reliable test is to install another motherboard to see if the problem goes away.
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#5 Bv202

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Posted 20 December 2008 - 01:48 PM

Hi,

So is there NOTHING I can do? I'm 100% sure the BIOS is updated, I've checked that already :huh:

#6 usasma

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Posted 20 December 2008 - 03:14 PM

You're either going to have to make the manufacturer fix it, or you're going to have to diagnose and fix it yourself.
If it is a motherboard issue, then the cost to fix it may be prohibitive.
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#7 Bv202

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Posted 21 December 2008 - 04:08 AM

You're either going to have to make the manufacturer fix it

I'm still under warranty, but they only say "there is no problem".

or you're going to have to diagnose and fix it yourself.
If it is a motherboard issue, then the cost to fix it may be prohibitive.

I don't get any warranty if I open up the computer :huh:

I don't know what to do anymore now...

Maybe you can answer this question:
How does it comes now the bluescreens always occurs when shutting down the computer? Will a reformat solve this? Will it get worser? Because if it gets worser, I have proof there is something wrong - when I bought it back, they only had one bluescreen in the 3 weeks.

Also, I'm having another problem. When installing some games, I get an error on the installation "The file on the DVD is not the same as on the HDD" or something like that. If I press "ignore", everything still works fine. I've tried to re-install these games, same effect. Then I tried the DVD's on other computers and yes, it works without any errors there. Any idea what's wrong here? Is there something wrong with my HDD maybe?

EDIT:
I just had this last problem again...
Posted Image

If I search "gta3.img", it's just there and it has the normal file size. No errors while playing..

Edited by Bv202, 21 December 2008 - 04:53 AM.


#8 usasma

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Posted 21 December 2008 - 11:20 AM

I would suggest that you talk to the boss of the people that tell you "no problem". If they don't help, then carry it further up the chain. Keep going until you get to the top.

I'd bring up these points:
- the .dmp files show that there is a problem
- the number of .dmp files show that the problem is severe
- they reinstalled Windows and that didn't fix it - so it's not likely to be software that caused it.
- that leaves hardware as the most likely problem
- hardware should be covered under the warranty - so they should fix it, despite not being able to find anything wrong.
- motherboard and CPU issues aren't completely diagnosable with software that's available today - so it can be a motherboard/CPU problem that's causing this
- in short, they either fix it under the warranty - or they replace the system.

At some point you'll either get them to fix it, or you'll give up on them. If you give up on them, then post back here and we'll work with you to diagnose it outside of the warranty.
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#9 Bv202

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Posted 21 December 2008 - 11:50 AM

Thank you, I'll call them again after holidays... I think they're really busy now and I don't want to loose my computer for weeks again.

Can you please answer my other questions? The one why bluescreens occurs when shutting down the computer and the installing issue?

Thanks again :huh:

#10 usasma

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Posted 21 December 2008 - 01:11 PM

Why it bluescreens when shutting down? I don't know - I'd guess that something (such as a driver) is calling something in the OS at the time of shutdown - and this disagrees with the system so it bluescreens. The exact cause isn't known, but from the dump reports it's probably something at a very low level in the system.

The install issue, I believe, is separate - although it could be related. Something is messing with your programs as they execute - and the older/newer file thing could either be directly linked to the issue, or it could be an incidental side effect.

In short....I don't know. :huh:
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#11 Bv202

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Posted 22 December 2008 - 05:55 AM

Okay, thanks.

I noticed this error (the installing one) occurs when installing on different partitions - so can it still be a HDD issue?
Thanks :huh:

#12 usasma

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Posted 23 December 2008 - 06:52 AM

Yes, a partition is merely a section of your hard drive - if it occurs in multiple partitions then the problem is more likely to be outside of the partitions (either the disk - or as we've discussed previously - the motherboard)
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#13 Bv202

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Posted 24 December 2008 - 01:13 PM

Maybe I'll try installing one of these games on a VM - if it doesn't give any errors there, is it a software issue?




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