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HJT-For a friend


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3 replies to this topic

#1 St_Anger

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Posted 15 May 2005 - 04:07 PM

OK, this is for my friend, he cant view any websites. I know him in person, so i can print off what he should do, go to his house and help him out with it, if thats ok? Thanks alot in advance for any help.


Logfile of HijackThis v1.99.1
Scan saved at 8:42:52 AM, on 5/15/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\Windows\System32\smss.exe
C:\Windows\system32\winlogon.exe
C:\Windows\system32\services.exe
C:\Windows\system32\lsass.exe
C:\Windows\system32\svchost.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Windows\system32\spoolsv.exe
C:\Windows\System32\Ati2evxx.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Windows\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\atiptaxx.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Messenger Plus! 3\MsgPlus.exe
C:\Program Files\ISTsvc\istsvc.exe
C:\Program Files\AutoUpdate\AutoUpdate.exe
C:\Windows\lfpcg.exe
C:\Windows\System32\qpredsvc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Windows\System32\psipxspx.exe
C:\Program Files\SAMSUNG\RF KeyboardMouse\mmkbd.exe
C:\Windows\System32\wuauclt.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\CxtPls\CxtPls.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\james\My Documents\New Folder\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.btopenworld.com/searchpane
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.btinternet.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by BTopenworld
R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\Windows\nem220.dll
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll
O2 - BHO: BAHelper Class - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - C:\Program Files\SideFind\sfbho.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: ISTbar - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - C:\PROGRA~1\ISTbar\istbar.dll
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [CPQHotkeys] hotkeysvc.exe
O4 - HKLM\..\Run: [CTHelper] cthelper.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [Windows System Configuration] C:\Windows\WINFRW.EXE
O4 - HKLM\..\Run: [Windows Security Updater] C:\Windows\WINFRW.EXE
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [0]m*^aQC:\Program Files\ISTsvc\istsvc.exe] C:\Windows\lfpcg.exe
O4 - HKLM\..\Run: [xsnj39P] qpredsvc.exe
O4 - HKLM\..\Run: [bO#y-] C:\Windows\lfpcg.exe
O4 - HKLM\..\RunServices: [CPQHotkeys] hotkeysvc.exe
O4 - HKLM\..\RunServices: [CTHelper] cthelper.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [CPQHotkeys] hotkeysvc.exe
O4 - HKCU\..\Run: [CTHelper] cthelper.exe
O4 - HKCU\..\Run: [gB4tRVjmR] psipxspx.exe
O4 - HKCU\..\RunServices: [CPQHotkeys] hotkeysvc.exe
O4 - HKCU\..\RunServices: [CTHelper] cthelper.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: RF Keyboard&Mouse Program.lnk = ?
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\Program Files\SideFind\sidefind.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Windows\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Windows\web\related.htm
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.btinternet.com/
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineS...er.cab31267.cab
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares/v4...006_regular.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab31267.cab
O16 - DPF: {91433D86-9F27-402C-B5E3-DEBDD122C339} - http://www.netvenda.com/sites/gamc6-gb/gbc6/games4.cab
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://www.portplus.com/apps/popupx2/frames/MSSurVid.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} (VacPro.internazionale_ver4) - http://advnt01.com/dialer/internazionale_ver4.CAB
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O23 - Service: Ati HotKey Poller - Unknown owner - C:\Windows\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Thanks alot again

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#2 OldTimer

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Posted 16 May 2005 - 12:35 PM

Hello St_Anger and welcome to the BC forums. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download CCleaner and install it but do not run it yet.

I highly recommend removing Messenger Plus. It is known to have infectious files included in its installation routine.

Remove installed programs using Add or Remove Programs in the Control Panel:
  • Click Start.
  • Click Control Panel.
  • Double-click Add or Remove Programs.
  • Look in the Currently installed programs box for each program listed below and if it is there:
  • Click on it to select it.
  • Click Change (or Change/Remove) button.
  • If you are prompted to confirm the removal of the program, click Yes.
Messenger Plus! 3
Step #2

Start in Safe Mode Using the F8 method:
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R3 - URLSearchHook: (no name) - _{CFBFAE00-17A6-11D0-99CB-00C04FD64497} - (no file)
O2 - BHO: BHObj Class - {00000010-6F7D-442C-93E3-4A4827C2E4C8} - C:\Windows\nem220.dll
O2 - BHO: (no name) - {016235BE-59D4-4CEB-ADD5-E2378282A1D9} - C:\Program Files\CxtPls\cxtpls.dll
O2 - BHO: BAHelper Class - {A3FDD654-A057-4971-9844-4ED8E67DBBB8} - C:\Program Files\SideFind\sfbho.dll
O3 - Toolbar: ISTbar - {5F1ABCDB-A875-46c1-8345-B72A4567E486} - C:\PROGRA~1\ISTbar\istbar.dll
O4 - HKLM\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe"
O4 - HKLM\..\Run: [CTHelper] cthelper.exe
O4 - HKLM\..\Run: [IST Service] C:\Program Files\ISTsvc\istsvc.exe
O4 - HKLM\..\Run: [Windows System Configuration] C:\Windows\WINFRW.EXE
O4 - HKLM\..\Run: [Windows Security Updater] C:\Windows\WINFRW.EXE
O4 - HKLM\..\Run: [AutoUpdater] "C:\Program Files\AutoUpdate\AutoUpdate.exe"
O4 - HKLM\..\Run: [0]m*^aQC:\Program Files\ISTsvc\istsvc.exe] C:\Windows\lfpcg.exe
O4 - HKLM\..\Run: [xsnj39P] qpredsvc.exe
O4 - HKLM\..\Run: [bO#y-] C:\Windows\lfpcg.exe
O4 - HKLM\..\RunServices: [CPQHotkeys] hotkeysvc.exe
O4 - HKCU\..\Run: [CPQHotkeys] hotkeysvc.exe
O4 - HKCU\..\Run: [CTHelper] cthelper.exe
O4 - HKCU\..\Run: [gB4tRVjmR] psipxspx.exe
O4 - HKCU\..\RunServices: [CPQHotkeys] hotkeysvc.exe
O4 - HKCU\..\RunServices: [CTHelper] cthelper.exe
O8 - Extra context menu item: Web Rebates - file://C:\Program Files\Web_Rebates\Sy1150\Tp1150\scri1150a.htm
O9 - Extra button: SideFind - {10E42047-DEB9-4535-A118-B3F6EC39B807} - C:\Program Files\SideFind\sidefind.dll
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Windows\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Windows\web\related.htm
O16 - DPF: {7C559105-9ECF-42B8-B3F7-832E75EDD959} (Installer Class) - http://www.xxxtoolbar.com/ist/softwares/v4...006_regular.cab
O16 - DPF: {91433D86-9F27-402C-B5E3-DEBDD122C339} - http://www.netvenda.com/sites/gamc6-gb/gbc6/games4.cab
O16 - DPF: {9E98E84C-79E1-49C3-82EB-798FCD552EFB} (VacPro.internazionale_ver4) - http://advnt01.com/dialer/internazionale_ver4.CAB

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\Windows\nem220.dll
C:\Program Files\CxtPls\ <--folder
C:\Program Files\SideFind\ <--folder
C:\PROGRAM FILES\ISTbar\ <--folder
C:\Program Files\Messenger Plus! 3\ <--folder
C:\Program Files\ISTsvc\ <--folder
C:\Windows\WINFRW.EXE
C:\Program Files\AutoUpdate\ <--folder
C:\Windows\System32\qpredsvc.exe
C:\Windows\lfpcg.exe
C:\Windows\System32\psipxspx.exe
C:\Program Files\Web_Rebates\ <--folder

Now search for these files and delete all instances. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.cthelper.exe
hotkeysvc.exe

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean".

Step #7

AdAware SE

Download, install, update, configure and run a scan with Ad-aware SE:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on theworld icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the Gear icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the General window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the Scanning button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URLs
      • Scan my Hosts file
  • Click on the Advanced button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the Tweak button and select in green:
    • Under Scanning Engine:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under Cleaning Engine:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on Proceed to save the settings.
  • Click Start
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click Next and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Save the log file when it asks and then click Finish
  • REBOOT to complete the removal of what Ad-Aware SE found.
Step #8

Your operating system is extremely out of date. By not keeping your OS updated you leave yourself open to many of the infections that cannot be installed on a properly updated system. I strongly recommend that you go to the Windows Update site and install Service Pack 2. Once that is done, go back to the Windows Update site and install all available Critical Updates. This will patch your system with the most current security fixes and plug all the known holes which your present system has open.

Step #9

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#3 St_Anger

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Posted 16 May 2005 - 02:59 PM

OK, there may be a slight problem. My friend cannot view ANY websites, so unfortunately he will be unable to download the programs listed. I, on the other hand already have Ad-Aware SE Personal and other security programs. Could i put these onto a floppy disk and take it to him and then get them on to his computer? Or could i send them to him via MSN? Is this ok? Would it be safe?

Thanks again

EDIT: Sorry, i wasn't looking close enough. I didn't notice that he wouldn't have to download anything until AFTER he has fixed entries on HiJackThis. Would it be ok for him to download CCleaner AFTER fixing his entries in HiJackThis?

Edited by St_Anger, 16 May 2005 - 03:04 PM.


#4 OldTimer

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Posted 16 May 2005 - 05:05 PM

Hey St_Anger. Sure, that would be fine too.

Cheers.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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