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pancolp - please help


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11 replies to this topic

#1 ginawhy

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Posted 19 December 2008 - 09:54 PM

hi

I really need some help. I have had a virus on my computer for over two weeks now, i have tried my hardest to get rid of it. I now have a number of other problems arising such as

1) everytime I try to click on a page I get diverted via pancolp to other websites
2) the computer is running really slow
3) I cant download anything anymore including scans such as kapersky
4) I have used malwarebytes and this doesnt work
5) Everytime I do a search on google, I have to re-open the browser otherwise it wont search the topic I want and will bring up the search of the previous search

Its driving me crazy, i trie dposting for help on webuser but i seem to have got forgotton about, please please please help. i am in Australia so the time difference may affect how quickly I respond.

I appreciate any help you can give me

Regards

Gina

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#2 rigel

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Posted 20 December 2008 - 10:35 AM

Since malwarebytes seems to run ok, please update and rerun Malwarebytes using the following settings. That will give us a log to start with.On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 ginawhy

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Posted 20 December 2008 - 08:30 PM

hi

Thank you for getting back to me.

Here is the log, the same two infected files come up everytime despite them being quarantined.

Malwarebytes' Anti-Malware 1.31
Database version: 1491
Windows 5.1.2600 Service Pack 1

21/12/2008 11:59:44 AM
mbam-log-2008-12-21 (11-59-44).txt

Scan type: Quick Scan
Objects scanned: 49668
Time elapsed: 4 minute(s), 51 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Cool (Adware.Webbuying) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Cool (Adware.Webbuying) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{6ce30ac2-b3f8-4f5e-ab05-17e3bf50269b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163 85.255.112.176 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{6ce30ac2-b3f8-4f5e-ab05-17e3bf50269b}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163 85.255.112.176 -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

I look forward to your reply.

Gina

#4 rigel

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Posted 20 December 2008 - 08:47 PM

Please download SmitfraudFix

Double-click SmitfraudFix.exe
Select option #1 - Search by typing 1 and press "Enter"; a text file will appear, which lists infected files (if present).
Please copy/paste the content of that report into your next reply.

Note : process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool"; it is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.
http://www.beyondlogic.org/consulting/proc...processutil.htm

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 ginawhy

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Posted 21 December 2008 - 08:26 PM

Hi

Here is the report,


SmitFraudFix v2.387

Scan done at 11:52:54.02, 22/12/2008
Run from C:\Documents and Settings\Rick\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\CTsvcCDA.EXE
C:\Program Files\Canon\IJPLM\IJPLMSVC.EXE
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\System32\svhosint32.exe
C:\WINDOWS\System32\svzhost.exe
C:\WINDOWS\System32\systemys.exe
C:\WINDOWS\officeXP.exe
C:\WINDOWS\System32\Sotwyb\MicroSoft.exe
C:\WINDOWS\System32\wireless.exe
C:\WINDOWS\System32\Sacurity.exe
C:\Program Files\Adobe\Photoshop Album Starter Edition\3.0\Apps\apdproxy.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\D-Link\DSL-200\dslstat.exe
C:\Program Files\D-Link\DSL-200\dslagent.exe
C:\Program Files\Canon\MyPrinter\BJMyPrt.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\System32\systemys.exe
C:\Program Files\Creative\MediaSource\Detector\CTDetect.exe
C:\Program Files\CleanMyPC\Registry Cleaner\RCHelper.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Rick\Desktop\SmitfraudFix\Policies.exe
C:\WINDOWS\System32\cmd.exe

hosts


C:\


C:\WINDOWS


C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\Documents and Settings\Rick


C:\DOCUME~1\Rick\LOCALS~1\Temp


C:\Documents and Settings\Rick\Application Data


Start Menu


C:\DOCUME~1\Rick\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,"
"System"=""


RK



DNS

Your computer may be victim of a DNS Hijack: 85.255.x.x detected !

Description: WAN (PPP/SLIP) Interface
DNS Server Search Order: 85.255.116.163
DNS Server Search Order: 85.255.112.176

HKLM\SYSTEM\CCS\Services\Tcpip\..\{6CE30AC2-B3F8-4F5E-AB05-17E3BF50269B}: NameServer=85.255.116.163 85.255.112.176
HKLM\SYSTEM\CS2\Services\Tcpip\..\{6CE30AC2-B3F8-4F5E-AB05-17E3BF50269B}: NameServer=85.255.116.163 85.255.112.176


Scanning for wininet.dll infection


End

#6 rigel

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Posted 21 December 2008 - 11:55 PM

Disconnect your computer from the internet by unplugging your network cable from your router.
Double-click SmitfraudFix.exe
Select #5 Search and clean DNS Hijack
Please reboot your computer, reconnect your router, and then post the report found at the root of the system drive, usually at C:\rapport.txt

Access your router and make sure your DNS settings are set to automatic.
I recommend changing the password of your router. This type of infection is designed to take over - we are taking back.

Type ipconfig /flushdns in the box and press Enter
Reboot your computer...

Please also rerun Malwarebytes and post a new log.

Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#7 ginawhy

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Posted 22 December 2008 - 03:11 AM

Hi

I have done as you said and it no longer diverts to other websites and it is running much much quicker. I havent tried downloading anything yet, but will try after posting this. I followed your instructions however I wasnt quite sure where I was meant to type ipconfig /flushdns. So I havent done this. If it is related to changing passwords, I changed the password by logging on to Big.pond and changing it that way. Is that ok? I have posted the rapport and malware bytes report below. It still comes up as showing those two virus's still.

SmitFraudFix v2.387

Scan done at 17:04:19.87, 22/12/2008
Run from C:\Documents and Settings\Rick\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

DNS Before Fix


DNS After Fix




Malwarebytes' Anti-Malware 1.31
Database version: 1491
Windows 5.1.2600 Service Pack 1

22/12/2008 6:30:38 PM
mbam-log-2008-12-22 (18-30-38).txt

Scan type: Quick Scan
Objects scanned: 48230
Time elapsed: 4 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Cool (Adware.Webbuying) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Cool (Adware.Webbuying) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

Thank you for your help

Gina

#8 rigel

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Posted 22 December 2008 - 02:26 PM

I haven't used the big pond method before, but that doesn't mean it's wrong to do it that way.

I'm sorry ginawhy. I left a line out... It should have read:
Click Start- Run
Type ipconfig /flushdns in the box and press Enter
Reboot your computer...

Lets see if anything is left out there.

Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#9 ginawhy

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Posted 22 December 2008 - 07:51 PM

Hi

I have done as you said, apart from I wasnt quite sure where you wanted me to type ipconfig /flushdns. I have changed the passwords. It is working much better, there are no diverts now, or pop up adds, and it is running quicker. Thank you.

Here are the report logs, the malware byte log still shows the two same virus;s.

SmitFraudFix v2.387

Scan done at 17:04:19.87, 22/12/2008
Run from C:\Documents and Settings\Rick\Desktop\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

DNS Before Fix


DNS After Fix
Malwarebytes' Anti-Malware 1.31
Database version: 1491
Windows 5.1.2600 Service Pack 1

22/12/2008 6:30:38 PM
mbam-log-2008-12-22 (18-30-38).txt

Scan type: Quick Scan
Objects scanned: 48230
Time elapsed: 4 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 2
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Cool (Adware.Webbuying) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Cool (Adware.Webbuying) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Thanks

#10 rigel

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Posted 22 December 2008 - 08:11 PM

Let's take care of these Adware.Webbuying guys...

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#11 ginawhy

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Posted 23 December 2008 - 01:53 AM

Hi

I have run the super anti spyware and the atf cleaner, here is the log for the super anti spyware, I havent followed your instructions to remove the adware yet, but I will do that shortly. I got mixed up with the order of replies.

Here is the log;

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/23/2008 at 04:52 PM

Application Version : 4.23.1006

Core Rules Database Version : 3682
Trace Rules Database Version: 1660

Scan type : Complete Scan
Total Scan Time : 02:05:09

Memory items scanned : 156
Memory threats detected : 0
Registry items scanned : 4518
Registry threats detected : 9
File items scanned : 34231
File threats detected : 11

Virus.GAOBOT
[systam32] C:\WINDOWS\SYSTEM32\SOTWYB\MICROSOFT.EXE
C:\WINDOWS\SYSTEM32\SOTWYB\MICROSOFT.EXE

Adware.Avenue Media/Internet Optimizer
HKU\S-1-5-21-57989841-1682526488-1343024091-1003\Software\Microsoft\Internet Explorer\URLSearchHooks#_{CFBFAE00-17A6-11D0-99CB-00C04FD64497}

Rogue.Component/Trace
HKLM\Software\Microsoft\9CE0DDBE
HKLM\Software\Microsoft\9CE0DDBE#9ce0ddbe
HKLM\Software\Microsoft\9CE0DDBE#Version
HKLM\Software\Microsoft\9CE0DDBE#9ce0703e
HKLM\Software\Microsoft\9CE0DDBE#9ce019db
HKU\S-1-5-21-57989841-1682526488-1343024091-1003\Software\Microsoft\FIAS4018

Trojan.Fake-Alert/Trace
HKU\S-1-5-21-57989841-1682526488-1343024091-1003\SOFTWARE\Microsoft\fias4013

Trojan.Unclassified-Packed/Suspicious
C:\PROGRAM FILES\SEARCHRELEVANCY\SEARCHRELEVANCY1.DLL

Adware.Avenue Media
C:\QOOBOX\QUARANTINE\C\PROGRAM FILES\INTERNET OPTIMIZER\OPTIMIZE.EXE.VIR

Adware.Vundo Variant
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\POREJL.DLL.VIR
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\WXRRLNXB.DLL.VIR

Trojan.Downloader-Gen/Suspicious
C:\QOOBOX\QUARANTINE\C\WINDOWS\SYSTEM32\TEMP.EXE.VIR

Unclassified.Unknown Origin/System
C:\WINDOWS\SYSTEM32\FTPUPD.EXE

Trojan.LanMan/Rootkit
C:\WINDOWS\SYSTEM32\QMDGCDGI.EXE
C:\WINDOWS\SYSTEM32\QMKJGHLJ.EXE

Trojan.System32
C:\WINDOWS\SYSTEM32\SOTWYB\SYSTEM32.EXE

Worm.Sdbot Variant
C:\WINDOWS\SYSTEM32\WINMON.EXE

Thank you

#12 rigel

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Posted 23 December 2008 - 07:02 PM

Hi ginawhy - welcome back :thumbsup:

Please rerun SDFix and post a fresh log, then also do the same with Malwarebytes. Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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