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Having trouble removing Malware/virus


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#1 moonkey008

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Posted 19 December 2008 - 09:42 PM

HI,
I am using XP home edition, and i having trouble removing the virus in my pc. I tried to use avg 8.0 free edition to scan the virus and it didnt work. So, i tried scaning in the save mode but it wont let me go to safe mode. so i use the System Configuration Utility to go to the safe mode and i got the exact same problem as the Tutorial in this forum (<Problems that can occur by forcing Safe Mode using the System Configuration Utility> http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ ) my pc keeps rebooting and luckily i read through the tutorial and now i can get back to normal Windows mode. However, i still have virus in my pc. what is the best way/anti-virus software to remove virus like this. in addition, i dont get this line "When you get back to normal Windows mode, you can then rename C:\Boot.ini.bak to C:\Boot.ini and run Msconfig again to remove the /safeboot flag." from the tutorial. how can i rename the C:\Boot.ini.bak to C:\Boot.ini. thank you please help me :thumbsup:

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#2 garmanma

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Posted 19 December 2008 - 10:44 PM

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 moonkey008

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Posted 19 December 2008 - 11:45 PM

thank you for ur quick reply :thumbsup: it is scanning right now

#4 quietman7

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Posted 20 December 2008 - 12:25 AM

Please post the results of your MBAM scan for review.

To retrieve the MBAM scan log information, launch MBAB.
Click the Logs Tab at the top.
mbam-log-2008-10-12(13-35-16).txt should show in the list. <- your dates will be different from this exampe
Click on the log name to highlight it.
Go to the bottom and click on Open.
The log should automatically open in notepad as a text file.
Go to Edit and choose Select all.
Go back to Edit and choose Copy or right-click on the highlighted text and choose copy from there.
Come back to this thread, click Add Reply, then right-click and choose Paste.
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#5 moonkey008

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Posted 20 December 2008 - 12:40 AM

hi.. i scanned 4 times already... having the same result 18 item infected and whenever i click remove selected, the virus occurs and the malwarebytes not responding and the desktop freezes .. i cant click anything on the desktop and i have to click the restart button to reboot. i dont have a chance to delete them =.=..
these are the 18 virus maybe it helps =.=.. thx
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Edited by moonkey008, 20 December 2008 - 01:06 AM.


#6 garmanma

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Posted 20 December 2008 - 01:10 PM

You need to restart the computer for the process to complete
Please copy/paste the log and post it here so we can see what you are infected with
Mark
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why won't my laptop work?

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#7 moonkey008

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Posted 20 December 2008 - 08:21 PM

i told u i can scan them but i cant complete the malware removal, whenever i click "remove selected" my desktop freezes and the MBAM becomes not responding. the virus won't let the MBAM completed the removal process..


heres the virus i scanned
Posted Image
Posted Image

heres when the desktop freezes
Posted Image
Posted Image

#8 garmanma

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Posted 20 December 2008 - 09:16 PM

ATF
Please download ATF Cleaner by Atribune & save it to your desktop.
  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Now SAS,may need an hour
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 moonkey008

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Posted 20 December 2008 - 09:35 PM

i did everything but i cant go to safe mode as i mentioned at the top... if i force to go to safe mode by the System Configuration Utility i will end rebooting forever. so should i scan in normal window or not?

#10 quietman7

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Posted 20 December 2008 - 11:01 PM

If you can't do the scan in safe mode, then do it in normal mode.
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#11 moonkey008

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Posted 21 December 2008 - 12:24 AM

heres my logs i scanned 4 times. what should i do next
First scan with SUPERAntiSpyware Scan Log (Quick Scan)

http://www.superantispyware.com

Generated 12/20/2008 at 07:31 PM

Application Version : 4.23.1006

Core Rules Database Version : 3661
Trace Rules Database Version: 1641

Scan type : Quick Scan
Total Scan Time : 00:15:40

Memory items scanned : 296
Memory threats detected : 0
Registry items scanned : 381
Registry threats detected : 6
File items scanned : 23193
File threats detected : 0

Trojan.Unknown Origin
HKLM\Software\xpre
HKLM\Software\xpre#execount

Adware.Vundo Variant/Rel
HKLM\SOFTWARE\Microsoft\aoprndtws
HKLM\SOFTWARE\Microsoft\FCOVM
HKLM\SOFTWARE\Microsoft\RemoveRP
HKU\S-1-5-21-1659004503-2052111302-725345543-1003\Software\Microsoft\rdfa

Second Scan with SUPERAntiSpyware Scan Log (Complete Scan)

http://www.superantispyware.com

Generated 12/20/2008 at 08:22 PM

Application Version : 4.23.1006

Core Rules Database Version : 3680
Trace Rules Database Version: 1659

Scan type : Complete Scan
Total Scan Time : 00:45:33

Memory items scanned : 301
Memory threats detected : 0
Registry items scanned : 6097
Registry threats detected : 0
File items scanned : 83764
File threats detected : 1

Trojan.Unknown Origin
C:\SYSTEM VOLUME INFORMATION\_RESTORE{4BE136B7-81AE-46D2-B58B-1BA83FDD057F}\RP606\A0117317.EXE

Third Scan with Malwarebytes' Anti-Malware 1.31(Quick Scan)

Database version: 1524
Windows 5.1.2600 Service Pack 2

12/20/2008 8:37:49 PM
mbam-log-2008-12-20 (20-37-49).txt

Scan type: Quick Scan
Objects scanned: 52490
Time elapsed: 2 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 7
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\CLSID\{87862e26-bda0-4a78-b94c-86bcb9428a6f} (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\WR (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\affri (Malware.Trace) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\contim (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\dslcnnct (Trojan.Vundo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IProxyProvider (Trojan.Vundo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Mozilla Firefox\regxpcom.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.
C:\WINDOWS\BMeb662e20.xml (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\WINDOWS\BMeb662e20.txt (Trojan.Vundo) -> Quarantined and deleted successfully.
C:\RECYCLER\ADAPT_Installer.exe (Heuristics.Malware) -> Quarantined and deleted successfully.
C:\WINDOWS\EXPLORER.MS (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

Fourth Scan with Malwarebytes' Anti-Malware 1.31 (Complete Scan)
Database version: 1524
Windows 5.1.2600 Service Pack 2

12/20/2008 9:18:01 PM
mbam-log-2008-12-20 (21-18-01).txt

Scan type: Full Scan (C:\|D:\|S:\|)
Objects scanned: 129055
Time elapsed: 38 minute(s), 47 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Program Files\Thunder Network\Thunder\Components\ExplorerHelper\regxpcom.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{4BE136B7-81AE-46D2-B58B-1BA83FDD057F}\RP609\A0142423.exe (Trojan.FBrowsingAdvisor) -> Quarantined and deleted successfully.

#12 garmanma

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Posted 21 December 2008 - 11:30 AM

One more thing to try
Again, if you can't get into safemode try it in normal
---------------------------


Please download Dr.Web CureIt & save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on launch.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

Edited by garmanma, 21 December 2008 - 11:31 AM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#13 moonkey008

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Posted 21 December 2008 - 03:04 PM

I downloaded Dr.Web CureIt but the Express scan will not start. It stucked at the "preparing to scan" process and the desktop freezes again just like be4. and i scan with the MBAM it shows nothing is wrong. what should i do?

#14 garmanma

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Posted 21 December 2008 - 05:33 PM

I have wasted enough of YOUR time on this. I would suggest you prepare a HJT log following directions here:
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Then post in the correct forum here:
http://www.bleepingcomputer.com/forums/f/22/virus-trojan-spyware-and-malware-removal-logs/

It may take a few days, the HJT team is pretty busy
I'm sorry I wasn't able to help
Good luck
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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