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Help, I'm infected


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#1 jskip

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Posted 19 December 2008 - 07:02 PM

My home desktop PC is infected with something and I need help. I noticed it running slow, so I decided to run some scans to see if that was it. None of my virus/malware programs work. They either freeze my PC or get stopped mid-scan. I tried; Spybot, AdAware, SuperAnti Spyware and Malwarebytes Anti-malware. Even McAfee got stopped after scanning 40 files.

I am also not able to uninstall these programs. And finally, I tried to restore the system to an earlier date and now the system restore doesn't work

When I go onto Google or Yahoo and do a search, all the links redirect me some other place. One of the sites I get sent to frequently is anticipatesavings.com.

Any ideas on how to attack this. I am currently on my laptop, since I can't access this site from my infected PC.

Thanks in advance for any and all help.

John

Edited by jskip, 19 December 2008 - 07:14 PM.


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#2 rigel

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Posted 19 December 2008 - 08:44 PM

Hi John,

What version of Windows are you using?

"In a world where you can be anything, be yourself." ~ unknown

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#3 jskip

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Posted 19 December 2008 - 09:53 PM

XP

#4 Pallador

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Posted 19 December 2008 - 10:08 PM

I'm a newb here, but these would be my recommendations for pc security.

Firefox with no-script
Spybot search and destroy
AVG Free

I use CCleaner regularly

Something you might want to try is

http://www.iobit.com/advancedwindowscareper.html

Just my .02c but I have been free of viruses/spyware/malware for a few years. Norton and McAfee have been nothing short of resource hogs and slow compared to the above programs.

#5 rigel

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Posted 20 December 2008 - 10:08 AM

Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 jskip

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Posted 21 December 2008 - 09:45 AM

I have not been able to get SDFix to run on my desktop PC. I can't download it directly, so I also tried downloading it from my laptop to a flash drive and copying it to my desktop, but still nothing runs. When I dbl-click the icon, it thinks for a few seconds then stops.

Now what?

Thanks

#7 quietman7

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Posted 21 December 2008 - 12:15 PM

If the Command Prompt window flashes on then off again, go to Start > Run and copy/ paste the following line: %systemroot%\system32\cmd.exe /K %systemdrive%\SDFix\apps\FixPath.exe
Click OK, then type Y and press Enter when prompted.
Reboot and start SDFix again.

If the RunThis batch file does nothing, make sure you temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan as they can interfere with SDFix.

Ensure you are running SDFix from an "Administrator Account" or an "account with administrator privileges".

If you are, then try running SDFix in normal mode just to see if its working. If it works in normal mode, type U to update and follow the prompts so you can get a fresh download in case the file was corrupted and try running it again in safe mode. If it still doesn't work in safe mode, run SDFix in normal mode again, type S then press Enter so it will change to the safe mode screen. Then type Y to start.

If that fails, then its possible find.exe is missing from you system32 folder. If that's the case, the fix cannot verify it is running on XP and that would make it quit.
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