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strange happenings

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#1 Ohiosecretary


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Posted 18 December 2008 - 07:02 AM

Good morning!
Ok...here's my story....
my daughter's computer was working fine when she went to bed....(this was DAYS ago)....the next time she sat down @ the computer...it would NOT connect to the internet....
I've run AVG a million times, nothing found....we've added a new eathernet driver & port....thinking possibly that her original one gone bad....(it's attached to the mother board).....ok here's the strange thing....
I can get her AOL/Yahoo Messanger open....but the internet will NOT open....her AVG will update....we get the page cannot be displayed message????????????????? At one point I had spybot-search & destroy on the system...but it's gone.....I think she possible removed it...in her attempt to clean things up.....
I cannot open the internet, so there's no way for me to download ANY cleaners....?????????

ANY help would be GREATLY apprieated!!!!!!!


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#2 tork


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Posted 19 December 2008 - 12:45 PM

If you keep Windows updated - try manually running Microsoft's Malicious Software removal tool:

How to Use Windows Malicious Software Removal Tool (MRT.EXE) in Vista, XP, 2000 and 2K3

The Microsoft Windows Malicious Software Removal Tool helps remove specific, prevalent malicious software from computers that are running Windows Vista, Windows Server 2003, Windows Server 2008, Windows XP, or Windows 2000

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