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Got a Trojan, removed it with AVG, but the trojan problems still linger


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#1 helptheNoob

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Posted 17 December 2008 - 11:24 PM

This problem is a little odd for me.
I was downloading some files, and I noticed that my pop-up blocker stopped working because I was getting all sorts of pop-ups. They started to get out of control and then eventually Firefox closed itself and my computer and my mouse just went at a snails pace. I ran AVG and it found a trojan. I healed it and restarted.
The restart is where it got weird. The computer booted up fine, but I got errors after Windows started up telling me that my Google Talk would not respond, and therefore it would not load up, and also my SUPERAntiSpyware software would not load up for the same reason. I thought that was weird so did another restart, and it happened again.

I tried running Malwarebytes' instead, and it will not load up either. I don't get an error message or anything it just won't load up period.

AVG seems to be the only virus software that loads up.

I sometimes use Google Chrome for a browser, and it won't even go onto the internet. It just says it can't find the web pages try to go to.

In Firefox, I can actually get on the internet, and when I tried to type in bleepingcomputer.com, it wouldn't take me there. I tried doing a google search on it, and I was able to search, but when I clicked on the link, it opened up a new tab and said I have all these viruses and my computer is infected, and then I got a TON of the windows pop-up windows telling me to click ok to fix my problem (I would repeatedly hit the 'X' to try and get out of it).

So I have to get on my old Mac computer to even be able to write this post. :/

The AVG scan doesn't appear to be finding anymore viruses.
Though when it runs through the status, the first thing it says is 'Boot Sector of Disk' - Change
Then it goes in this order:
kernel32.dll
wsock32.dll
user32.dll
shell32.dll
ntoskrnl.exe
hosts

Those are all "Change" under the result section, just like the "Boot Sector of Disk" is.

I'm not sure if that is a good thing or a bad thing.

If it's a bad thing I don't know how to fix it. :/

Any help would be much appreciated.

I have Windows XP with Service Pack 3 installed.

Any other information you need, let me know and I'll get it to you as soon as I can. I'm working on getting a log from AVG, but it keeps getting stuck in my Rosetta Stone directory. I got several languages installed on my computer and guess it takes AVG some time to get through that. :/

Any help you can give me will be MUCH appreciated!!

Thanks!!

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 helptheNoob

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Posted 18 December 2008 - 12:34 PM

Well....I'd run Malwarebytes, if my computer would allow it to run. I tried uninstalling it, and then re-installing it, but it won't even run the install file.

I tried going back to a restore point, but that wouldn't work either. It wouldn't let me go back to a previous month that I KNOW I set a restore point for.

Scotty the watch dog is working though and he keeps pulling out random .dll files from my system 32 folder.

I still can't get SUPERAntiSpyware to work. It just tells me that the program got terminated and do I want to send it or Don't send it.

I uninstalled AVG, though when it finished it's virus check yesterday it found 4 more Trojans.

It isn't finding anymore now though.

I got CCleaner and ran it. It cleaned up stuff really good! But it didn't fix my problem. :/

Any ideas? :/

#3 scff249

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Posted 18 December 2008 - 12:40 PM

If you're trying to get MBAM to install, follow the below.

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.


Do a quick scan and post the log here for staff review.

"Ototo'i wa usagi o mita no...Kino wa shika...Kyo wa anata." -Kotomi Ichinose (Clannad) [see below for translation]
"Day before yesterday I saw a rabbit, and yesterday a deer, and today, you." -The Dandelion Girl
"You are not alone, and you are not strange. You are you, and everyone has damage. Be the better person." -Katawa Shoujo


#4 helptheNoob

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Posted 18 December 2008 - 11:42 PM

I was able to run the install of the MalwareBytes program, but even with re-naming it (which by the way, the only way I can rename it is by going into DOS and doing the ren mbam.exe mbam.bat type of rename. My Folder options in Windows Explorer seems to not be working either), I still can't run the program. :/

I can't even go to the website to download the install file. I had to go on my old Mac to download the file, the bring it over to my PC to try and run it.

Is there anything else I can do? :/

#5 scff249

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Posted 18 December 2008 - 11:58 PM

I would help, but due to restrictions in what can be suggested, as per forum rules, and given that I only limit myself to prelim and other things, I'll get someone else to help you from here as they're authorized to suggest scans and instructions.

Edited by scff249, 18 December 2008 - 11:58 PM.

"Ototo'i wa usagi o mita no...Kino wa shika...Kyo wa anata." -Kotomi Ichinose (Clannad) [see below for translation]
"Day before yesterday I saw a rabbit, and yesterday a deer, and today, you." -The Dandelion Girl
"You are not alone, and you are not strange. You are you, and everyone has damage. Be the better person." -Katawa Shoujo


#6 boopme

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Posted 19 December 2008 - 10:40 AM

Hello do you have Win Patrol installed?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 helptheNoob

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Posted 19 December 2008 - 02:01 PM

Yes I do. Every 5 minutes or so it tells me that some random .dll file in my system32 folder wants to be run. Or rather it asks my permission to run that .dll file.

I just keep hitting 'No' whenever it pops up. I've noticed that whenever it pops up my computer slows up considerably leading up to it popping up.

Not sure if that helps you any, but I thought I'd mention it.

#8 boopme

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Posted 19 December 2008 - 02:24 PM

Hello I have 2 proposals. You can use WinPatrol to help you post a Hijack this log. Or try using Autoruns to stop the errors and if that works you can start some scans.

Sometimes after using specialized malware removal tools you may see these....
A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click Here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.

To get a HJT log using WinPatrol...

Download and install WinPatrol.
*During installation, it will create "Scotty the dog" icon in your system tray.
*Right click on the icon and choose Options.
*Under the Options tab click on Hijack Log.
*WinPatrol will scan your system and create a hijackthis log for you.
*When the scan is complete, notepad will open with a file named HijackPatrol.log
*Save the log file to your desktop and copy/paste the contents into a new topic in the HijackThis Logs and Malware Remova forum, NOT here.
*Exit WinPatrol when done.

Let us know ....
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Orange Blossom

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Posted 20 December 2008 - 07:38 PM

Hello helptheNoob,

Now that you have a log posted here: http://www.bleepingcomputer.com/forums/t/188062/hijackthis-log-that-i-was-told-to-put-here/ you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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