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Wireless adapter stopped working, HJT shows wserving.exe.


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#1 WSULeifJ

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Posted 17 December 2008 - 10:11 PM

My internet was working fine, when suddenly I got a pop-up from my laptop saying that wireless had been switched off. Usually this would happen if I accidentally flipped a switch, but in this case it was in the "on" position. I checked my internet, it was working (I wired into my modem to post this), but the wireless just seems to be out. I rebooted a couple of times, the first time my wireless briefly worked but shut off after just about a minute, on the second reboot it didn't come back at all.

I ran HijackThis, which showed me wserving.exe, perfs.exe and routing.exe. I tried to kill them with HJT, but they return instantly. Obviously I don't know if this spyware is what's causing the wireless problem, but it's what I've found so far. Any help on this would be greatly appreciated.

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#2 usasma

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Posted 18 December 2008 - 07:30 AM

wserving.exe: http://www.bleepingcomputer.com/startups/w....exe-22865.html
perfs.exe: http://www.bleepingcomputer.com/startups/p....exe-23690.html
routing.exe: http://www.bleepingcomputer.com/startups/r....exe-23691.html

Looks like you're infected - so I'll move this over to the Am I Infected forum for some more expert assistance.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 rigel

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Posted 18 December 2008 - 07:36 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#4 WSULeifJ

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Posted 18 December 2008 - 08:32 PM

Thanks for the help. Here's the log...

Malwarebytes' Anti-Malware 1.31
Database version: 1518
Windows 6.0.6001 Service Pack 1

12/18/2008 5:20:37 PM
mbam-log-2008-12-18 (17-20-37).txt

Scan type: Quick Scan
Objects scanned: 56332
Time elapsed: 6 minute(s), 33 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 4
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\AFinding (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Routing (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\WServing (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\perfmons (Trojan.Downloader) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Windows\System32\comsa32.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\System32\mtmc.exe (Trojan.Agent) -> Quarantined and deleted successfully.
C:\Windows\System32\drmgs.sys (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\Windows\System32\ndt2.sys (Rootkit.Agent) -> Quarantined and deleted successfully.

Upon this program's request, I rebooted immediately upon this removal.

Wireless adapter is still not recognized at all by the computer. Doesn't show up in device manager anymore. When I ask it to troubleshoot my wireless connection, it acts like I simply don't have a wireless adapter.

#5 rigel

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Posted 18 December 2008 - 09:10 PM

To have the wireless card recognized again, you may have to power off your computer / unplug it / remove the wireless adapter from your system and reboot. Power the system back off / unplug it / reinstall the card / power everything back up and the reload the wireless drivers. Be sure to use static precautions. Depending on your wireless card - if you have something built in, you may have to check your computer's setup and see if it was disabled.

Trojan-Agent can be a pain to remove. Lets continue with the following
Please download ATF Cleaner by Atribune & save it to your desktop.
alternate download link DO NOT use yet.

Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the
    definitions before scanning by selecting "Check for Updates". (If you encounter
    any problems while downloading the updates, manually download them from
    here and
    unzip into the program's folder.
    )
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under
    Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner
    Options
    , make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose:
    Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp"

ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#6 WSULeifJ

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Posted 18 December 2008 - 11:31 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/18/2008 at 08:24 PM

Application Version : 4.23.1006

Core Rules Database Version : 3679
Trace Rules Database Version: 1658

Scan type : Complete Scan
Total Scan Time : 01:47:25

Memory items scanned : 226
Memory threats detected : 0
Registry items scanned : 7565
Registry threats detected : 0
File items scanned : 175514
File threats detected : 7

Adware.Tracking Cookie
C:\Users\Leif Johnson\AppData\Roaming\Microsoft\Windows\Cookies\leif_johnson@adopt.euroclick[1].txt
C:\Users\Leif Johnson\AppData\Roaming\Microsoft\Windows\Cookies\leif_johnson@atdmt[2].txt
C:\Users\Leif Johnson\AppData\Roaming\Microsoft\Windows\Cookies\leif_johnson@doubleclick[2].txt
C:\Users\Leif Johnson\AppData\Roaming\Microsoft\Windows\Cookies\leif_johnson@media.adrevolver[1].txt
C:\Users\Leif Johnson\AppData\Roaming\Microsoft\Windows\Cookies\leif_johnson@msnbc.112.2o7[1].txt
C:\Users\Leif Johnson\AppData\Roaming\Microsoft\Windows\Cookies\leif_johnson@viacom.adbureau[2].txt
C:\Users\Leif Johnson\AppData\Roaming\Microsoft\Windows\Cookies\leif_johnson@viamtvnvideo.112.2o7[1].txt

#7 rigel

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Posted 19 December 2008 - 12:04 PM

How are things running now? I reread your topic and saw it was a laptop we were using. The trojan could have turned things off in your bios setup.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 WSULeifJ

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Posted 19 December 2008 - 06:11 PM

Well it wasn't affecting my daily operation in any way that I was noticing, so I don't know how long the trojan was there. This issue with the wireless was the first trouble I had at all.

I'm still operating with a wire running to my modem, and it still doesn't recognize my wireless adapter. This is an HP Pavilion laptop, it has an on-off switch for the wireless utility (and it is an internal adapter). Usually, when set to on, it has a blue light and works, and when switched off it goes to an orange light. It's currently switched to on, but shows an orange light, and it doesn't even recognize or respond in any way to me when I switch it back and forth.

I didn't fully understand your instructions from earlier on what I might do about this. I'm hesitant to mess with the internal hardware myself since I simply don't know what I'm doing.

#9 rigel

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Posted 19 December 2008 - 08:00 PM

I didn't fully understand your instructions from earlier on what I might do about this. I'm hesitant to mess with the internal hardware myself since I simply don't know what I'm doing.


You did right in questioning the instructions. With your laptop, there is a bios setting that is possibly turned off. When your laptop boots, a screen should appear asking you to press F10 to enter setup. Upon entering setup you should see a new window with tabs accross the top. Using the right arrow key tab over until you see an entry about onboard devices. The wireless card should be enabled and have an IRQ like 5, 10 or 11.

I am going to also ask one of our software guys to come into this thread and offer a suggestion.

As far as the Malware - please update and rerun malwarebytes - post a fresh log.

Please run the F-Secure Online Scanner
Note: This Scanner is for Internet Explorer Only!
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.

Edited by rigel, 19 December 2008 - 08:00 PM.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#10 usasma

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Posted 19 December 2008 - 08:44 PM

I've got a few thoughts on this from a hardware perspective.
First tho', what's the exact model number of your HP laptop? Here's a link on where to find it: http://h10025.www1.hp.com/ewfrf/wc/documen...cname=c00033108
Is it still under warranty/service plan?
What does Device Manager show for your Wireless card? To see this, go to Start and type in "devmgmt.msc" (without the quotes) and press Enter. Click on the + sign next to Network Adapters and tell us what it says there. Also, are there any devices there with red x's or yellow !'s? If so, what are they labeled as?

- HP may have issues with it's wireless cards in some of it's laptop computers. This was from a customer with the same sort of problem (but no malware) who stated their searches have found "lot's" of problems. At work we haven't had but a couple of them over the last 6 months or so.

- The card may have come loose from it's slot, or the wires connecting it to the motherboard may have come loose. Unplug the laptop from the wall and remove the battery. Turn it over and remove the screws from the little panel that's usually in the center of the laptop - you'll be looking for a little card with 2 wires coming from it (and the card should have 2 screws holding it in). Ground yourself on the metal of the case and gently wiggle the card and the 2 wires. Then put the cover back on.

- The switch may have gone bad - this'll require a trip to a pro to figure out.

- The setting in the BIOS may have been changed. To access your BIOS, press F10 when the HP screen first shows up. Cruise through the BIOS and look for the setting for the Wireless/WLAN card and ensure it's Enabled. You can't do any damage here as long as you exit without saving. If the Wireless/WLAN card is disabled, you'll have to enable it and save the settings in order to get it working.

- Windows could have issues with it's networking connections. Since your wired connection is working, the easiest thing to do here is to go into Network and Sharing Center...Manage Network Connections and delete the wireless connection (if present). Reboot and let Windows re-install it.

- Your wireless drivers could be corrupted. In this case, uninstall them through the Programs...Uninstall a Program. Then ensure they're uninstalled in the Device Manager (right click on them to uninstall). Download a fresh copy from the HP website here: http://welcome.hp.com/country/us/en/support.html Then double click on it to install it. Reboot and see if it works.

These are the most common reasons for the wireless not working. There are other reasons, but they're not as likely (the top among these is an issue with your motherboard. Once we get the model number of your system we'll check to see if it may be a BIOS issue.

If the system scans clean on the scan that Rigel suggested - please PM a mod to move this back to the appropriate forum (I've assumed XP, but don't know for sure).

Edited by usasma, 19 December 2008 - 09:12 PM.
Changed instructions from XP to Vista

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 rigel

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Posted 19 December 2008 - 08:55 PM

Let's get you cleaned up and then I will move this topic to the Vista forum. Please also review usasma's instructions.

Thanks!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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