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Service and controller app fail FTL


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9 replies to this topic

#1 CxHops

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Posted 17 December 2008 - 08:12 PM

Im getting that message that my services and controller app has encountered an error and needs to be shut down. Then my computer freezes and I get the blue screen error screen. I get the Services and Controller Error ONLY when I am playing games. I am able to play a game for about 10-15 minutes before i get the Services error message. I recently had a fight with Perfect Defender which I was able to get rid of, as well as a few other Trojans that came along for the ride.

Also, I am unable to use any web browser that isn't Safari since Perfect Defender made its appearance, and now that PD is gone I am still only able to use Safari. That is, any other web browser crashes after a few seconds.

I don't know much about computers past the basics so please talk to me like I'm 5.

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#2 garmanma

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Posted 17 December 2008 - 08:47 PM

Let's run a mbam scan to see if it's malware or hardware related.
Also if you can post the entire error message it would be helpful
-----------------------------------


Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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why won't my laptop work?

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#3 CxHops

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Posted 17 December 2008 - 08:51 PM

Heres the log.

Malwarebytes' Anti-Malware 1.31
Database version: 1510
Windows 5.1.2600 Service Pack 2

12/17/2008 1:04:51 AM
mbam-log-2008-12-17 (01-04-51).txt

Scan type: Full Scan (C:\|)
Objects scanned: 174911
Time elapsed: 1 hour(s), 45 minute(s), 38 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 11

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{42f2c9ba-614f-47c0-b3e3-ecfd34eed658} (Adware.ISTBar) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1d4db7d2-6ec9-47a3-bd87-1e41684e07bb} (Adware.MyWebSearch) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{00000010-6f7d-442c-93e3-4a4827c2e4c8} (Adware.NetOptimizer) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\videoaccessactivex.Chl (Trojan.Zlob) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\VCLSDCompression.class (Rogue.Installer) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\User\Local Settings\Temp\TDSScef9.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E728B86C-9A74-4D08-802B-F0E19A72AEA8}\RP823\A0347995.sys (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E728B86C-9A74-4D08-802B-F0E19A72AEA8}\RP823\A0347996.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E728B86C-9A74-4D08-802B-F0E19A72AEA8}\RP823\A0347997.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E728B86C-9A74-4D08-802B-F0E19A72AEA8}\RP823\A0347998.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E728B86C-9A74-4D08-802B-F0E19A72AEA8}\RP823\A0348003.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E728B86C-9A74-4D08-802B-F0E19A72AEA8}\RP823\A0348018.dll (Trojan.TDSS) -> Quarantined and deleted successfully.
C:\System Volume Information\_restore{E728B86C-9A74-4D08-802B-F0E19A72AEA8}\RP823\A0348021.dll (Trojan.FakeAlert) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\TDSSserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSSfxwp.dll (Rootkit.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\TDSStkdv.log (Trojan.TDSS) -> Quarantined and deleted successfully.

#4 garmanma

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Posted 18 December 2008 - 11:16 AM

Please reboot the computer and Update mbam, run a full scan and post the results

Edited by garmanma, 18 December 2008 - 11:17 AM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#5 CxHops

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Posted 21 December 2008 - 10:31 PM

Malwarebytes' Anti-Malware 1.31
Database version: 1528
Windows 5.1.2600 Service Pack 2

12/21/2008 7:29:34 PM
mbam-log-2008-12-21 (19-29-34).txt

Scan type: Full Scan (C:\|)
Objects scanned: 175930
Time elapsed: 1 hour(s), 20 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#6 garmanma

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Posted 22 December 2008 - 09:52 AM

The log looks good. Are you still recieving the error?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#7 CxHops

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Posted 23 December 2008 - 05:21 PM

I am still getting the error. Some games, such as Half-Life 2 or Counter Strike will last a good amount of time before the computer crashes. Other games, especially World of Warcraft will crash seconds after logging in.

When this happens I don not get the 60 second count down, it simply freezes and then goes to the blue error screen and shuts down.

#8 garmanma

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Posted 23 December 2008 - 09:05 PM

I'm going to move you to the XP forum. I doubt if this is malware related. We need to know the error message
To get the error message instead of restarting, do this:

Open System Properties via Start > Control Panel > Performance and Maintenance > System
[ System Properties may also be opened using the WinKey+Pause key combination ]
Select the Advanced tab and then click Settings in the Startup and Recovery section
In System Failure section, clear the checkbox next to Automatically Restart
Click OK and OK to exit
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter

#9 CxHops

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Posted 01 January 2009 - 11:32 PM

That box was already unchecked. I am still encountering the crashing.

#10 hamluis

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Posted 02 January 2009 - 08:28 AM

Although you may not have malware per se on your system...you may manifest the effects of damaged files inflicted by such.

Most, if not all, of the entries I find on the Web for this error message...point to malware of some type.

I would try two things:

a. Run sfc /scannow to replace any missing/damaged system files.

LEARN how to use SFC.EXE (system file checker) in this article! - http://www.updatexp.com/scannow-sfc.html

b. Run chkdsk /r or the equivalent (Graphical Version with both options checked) after running sfc /scannow.

XP Chkdsk, Using the Graphical Version (My Computer) - http://www.updatexp.com/windows-xp-chkdsk.html

You can also check Event Viewer for any error messages which may provide clues. These should occur approximately in the same time frame as your service-and-controller messages appear onscreen.

How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/

Louis




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