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Spyware Guard 2008 virus - can't access anything but task manager


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#1 crazykams

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Posted 17 December 2008 - 07:09 PM

I recently discovered that my laptop is overrun with viruses. I have sought technical support from my college's tech office and they suggested a re-install. But now Spybot, which hadn't been working with the techs, is working and I used it to do a scan and fix, but not all files detected could be removed as some were still in use. I then restarted my computer and once reinstalled all that shows on the screen is a black background with a red and white box from Spyware Guard 2008 saying "SCAN RESULTS" and "WARNING! SYSTEM THREATS FOUND!" among other warnings. Spybot appeared again trying to fix the remaining bad files. I can use ctrl alt del to get the windows task manager window to appear too, but these are the only two windows that i can access. There is no start menu, nothing. What can I do to make this spyware guard warning go away so that I can start to remove the virus? Are there processes in the task manager that I can safely end, maybe under the user name SYSTEM since there are so many active?

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#2 garmanma

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Posted 17 December 2008 - 07:18 PM

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 crazykams

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Posted 17 December 2008 - 07:28 PM

I will do this when I can access Firefox or my Start menu. Right now, the black screen will not let me do this. Is there any way to close Spyware Guard 2008 or make this black screen with warning messages go away so that I can access the internet or any other programs?

#4 crazykams

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Posted 17 December 2008 - 07:29 PM

I am currently writing this from a different computer.
I would include a photograph of what my laptop screen looks like if I could figure out how to upload an attachment in a reply...

#5 garmanma

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Posted 17 December 2008 - 08:39 PM

Can you right click the bottom of the screen and bring up the Task Manager?
May end it there
Can you reboot into safemode w/networking?

Edited by garmanma, 17 December 2008 - 08:43 PM.

Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#6 crazykams

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Posted 17 December 2008 - 08:43 PM

I can access the task manager using ctrl alt delete but cannot do so right-clicking

#7 crazykams

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Posted 17 December 2008 - 08:45 PM

how do i reboot into safemode w/ networking?

#8 garmanma

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Posted 17 December 2008 - 08:54 PM

Reboot the computer, after the loading screen shows, start tapping the F8 key. Another screen should come up giving you some choices. Make your selection there
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
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#9 crazykams

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Posted 17 December 2008 - 09:10 PM

ok i selected safemode with networking
my only option is to choose microsoft windows xp professional operating system - i assume i choose that one - doing this won't erase my files or anything like a reinstall right?

#10 crazykams

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Posted 17 December 2008 - 10:22 PM

ok i have entered safe mode with networking but am unable to connect to the internet in any way. am i supposed to be able to access the internet from here? what do you suggest that i do in safe mode? i am lost

#11 garmanma

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Posted 18 December 2008 - 11:32 AM

Safemode with networking should get you online.
When you are in safemode you at least have a modified Widows screen, correct?
do you have access to another computer and the ability to burn a CD or download to a thumb drive?
Mark
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why won't my laptop work?

Having grandkids is God's way of giving you a 2nd chance because you were too busy working your butt off the 1st time around
Do not send me PMs with problems that should be posted in the forums. Keep it in the forums, so everyone benefits
Become a BleepingComputer fan: Facebook and Twitter




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