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Your computer might be at risk - help


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17 replies to this topic

#1 basima

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Posted 17 December 2008 - 11:40 AM

Every now and then I keep getting a balloon pop-up in the bottom right icon tray which says:

"Your computer might be at risk
Norton internet worm protection is turned off
Click this balloon to fix this problem"

I then click on the balloon which takes me to Security Center. And each time I see that my windows firewall has been turned off. I turn it back on and the balloon dissapears.

I used Norton a couple of years back, but now I use AVG free edition.

Also using Windows XP SP3

Anyone know why this keeps happening and how to get rid of it please?

Edited by boopme, 17 December 2008 - 11:53 AM.
Moved from AV protection to AII~~boopme


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#2 boopme

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Posted 17 December 2008 - 11:54 AM

You are definately infected. Let's get a scan log from Mbam... Oh and welcome to BC!

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
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#3 basima

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Posted 17 December 2008 - 12:54 PM

My pc seem to be playing up now. It takes over a minute for any program or double click to work, and keeps locking up too. I have restarted my pc and the same thing still happens.

And cant get mbam to work properly. Keeps saying "the database could not be located. Would you like to download an updated copy".

I press yes, then it either says it can't connect to the internet, even when it is allowed in windows firewall or even when I turn the firewall off. Or either it does try to update, but then it's awfuly slow at like 2-4kb per 5mins! (Or now not even moving at all)

I have reinstalled mbam and installed it and the same thing happens.

I have left it to try and update while I type this message and see what happens.

Any ideas what is happening to my pc and how tol solve it?

p.s. this is the 3rd time I have posted on this forum in the last couple of months. I seem to keep getting reinfected. Here is my previous thread.

http://www.bleepingcomputer.com/forums/t/185355/ie-pop-ups-possible-trojan/

Edited by basima, 17 December 2008 - 12:58 PM.


#4 boopme

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Posted 17 December 2008 - 01:56 PM

We may have to go to the HJT forum... lets see if we can't at least stabilize this first.
Please run SmitFraudFix by S!Ri,
Post that report here. The report can be found at the root of the system drive, usually at C:\rapport.txt .
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 basima

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Posted 17 December 2008 - 04:44 PM

Ok it took me a while, but finally managed to do it. Took 15mins for the smitfraudfix to open, then nearly 2 hours jut to run the scan!

Anyway, here is the report:

SmitFraudFix v2.387

Scan done at 19:41:57.39, 17/12/2008
Run from D:\Documents and Settings\Khw Family\My Documents\SmitfraudFix
OS: Microsoft Windows XP [Version 5.1.2600] - Windows_NT
The filesystem type is NTFS
Fix run in normal mode

Process

C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\Program Files\Belkin\F5D7051\WLService.exe
C:\Program Files\Belkin\F5D7051\WLanCfgG.exe
C:\Program Files\Bonjour\mDNSResponder.exe
c:\APPS\Powercinema\Kernel\TV\CLCapSvc.exe
c:\APPS\HIDSERVICE\HIDSERVICE.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\PnkBstrA.exe
C:\WINDOWS\system32\PnkBstrB.exe
C:\WINDOWS\system32\svchost.exe
c:\APPS\Powercinema\Kernel\TV\CLSched.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Lexmark X5100 Series\lxbabmgr.exe
C:\Program Files\Lexmark X5100 Series\lxbabmon.exe
C:\Program Files\Ahead\InCD\InCD.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Java\jre6\bin\jusched.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\DAEMON Tools\daemon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\Program Files\Common Files\Logitech\KHAL\KHALMNPR.EXE
D:\Documents and Settings\Khw Family\My Documents\SmitfraudFix\Policies.exe
D:\Documents and Settings\Khw Family\My Documents\SmitfraudFix\Policies.exe
C:\WINDOWS\system32\taskmgr.exe
D:\Documents and Settings\Khw Family\My Documents\SmitfraudFix\Policies.exe
C:\WINDOWS\system32\cmd.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

hosts


D:\


C:\WINDOWS


C:\WINDOWS\system


C:\WINDOWS\Web


C:\WINDOWS\system32


C:\WINDOWS\system32\LogFiles


D:\Documents and Settings\Khw Family


D:\DOCUME~1\KHW~1\LOCALS~1\Temp


D:\Documents and Settings\Khw Family\Application Data


Start Menu


D:\DOCUME~1\KHW~1\FAVORI~1


Desktop


C:\Program Files


Corrupted keys


Desktop Components

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Desktop\Components\0]
"Source"="About:Home"
"SubscribedURL"="About:Home"
"FriendlyName"="My Current Home Page"


o4Patch
!!!Attention, following keys are not inevitably infected!!!

o4Patch
Credits: Malware Analysis & Diagnostic
Code: S!Ri



IEDFix
!!!Attention, following keys are not inevitably infected!!!

IEDFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri



Agent.OMZ.Fix
!!!Attention, following keys are not inevitably infected!!!

Agent.OMZ.Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


VACFix
!!!Attention, following keys are not inevitably infected!!!

VACFix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


404Fix
!!!Attention, following keys are not inevitably infected!!!

404Fix
Credits: Malware Analysis & Diagnostic
Code: S!Ri


Sharedtaskscheduler
!!!Attention, following keys are not inevitably infected!!!

SrchSTS.exe by S!Ri
Search SharedTaskScheduler's .dll


AppInit_DLLs
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"AppInit_DLLs"=""


Winlogon
!!!Attention, following keys are not inevitably infected!!!

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon]
"Userinit"="C:\\WINDOWS\\system32\\userinit.exe,C:\\WINDOWS\\system32\\twex.exe,D:\\Documents and Settings\\Family Account\\Application Data\\twex.exe,"
"System"=""


RK



DNS

Description: Belkin High-Speed Mode Wireless G USB Network Adapter - Packet Scheduler Miniport
DNS Server Search Order: 192.168.2.1

HKLM\SYSTEM\CCS\Services\Tcpip\..\{F89C9744-B7CE-440A-95D1-CF61B7B7C537}: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS1\Services\Tcpip\..\{F89C9744-B7CE-440A-95D1-CF61B7B7C537}: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS2\Services\Tcpip\..\{F89C9744-B7CE-440A-95D1-CF61B7B7C537}: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS3\Services\Tcpip\..\{F89C9744-B7CE-440A-95D1-CF61B7B7C537}: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CCS\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS1\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS2\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1
HKLM\SYSTEM\CS3\Services\Tcpip\Parameters: DhcpNameServer=192.168.2.1


Scanning for wininet.dll infection


End



#6 boopme

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Posted 17 December 2008 - 05:01 PM

And still slow now??
With Popups and the tray icon?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 basima

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Posted 17 December 2008 - 05:10 PM

And still slow now??
With Popups and the tray icon?


I only ran the scan, was I meant to clean afterwards?

Still slow and balloon pop up is there.

Edited by basima, 17 December 2008 - 05:17 PM.


#8 boopme

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Posted 17 December 2008 - 07:36 PM

Hello yes please run option 2 next. The new log willl be in the same place. Tell us how it's going too.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 basima

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Posted 17 December 2008 - 08:23 PM

Hey, I did run option 2. Then all my settings and pc got messed up. Plus it still ran slow.

I realised that I had 2 problems.

ulcdrsvr.exe and csrss.exe were taking like 100% of the cpu memory together. And even when I cancel the processes, my pc would still be slow.

I thought you had gone for the day, so I decided to try a system restore, back to a couple of days ago. And now it seems to have fixed my problem. No pop-up's and no slowness.

Though if I switch my windows firewall off, that same norton worms internet proctection pop up comes back. Then go's away when I put it on again.

How shall I proceed now? I dont want to keep getting reinfected again.

I finally got mbam to update somehow and here is my latest log.

Malwarebytes' Anti-Malware 1.31
Database version: 1512
Windows 5.1.2600 Service Pack 3

18/12/2008 01:22:53
mbam-log-2008-12-18 (01-22-53).txt

Scan type: Quick Scan
Objects scanned: 78781
Time elapsed: 2 minute(s), 16 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Edited by basima, 17 December 2008 - 08:26 PM.


#10 basima

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Posted 17 December 2008 - 09:10 PM

:thumbsup:

#11 boopme

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Posted 17 December 2008 - 09:21 PM

OK I need to know now if that last Mbam scan was before or after you restored?
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#12 basima

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Posted 17 December 2008 - 09:26 PM

after i restored.

#13 boopme

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Posted 17 December 2008 - 09:53 PM

That's good I was afraid you may have restotred to an Infected point.

Though if I switch my windows firewall off, that same norton worms internet proctection pop up comes back. Then go's away when I put it on again.

This sounds like one application covering for the other. Tho I'm asking Norton users for more info.

Maybe we should be sure that we have one clean restore point now..

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#14 basima

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Posted 17 December 2008 - 10:05 PM

Ok. I did what you said.

Regarding the balloon pop up. When I got infected twice before, basically my windows firewall will automatically switch off by itself and that balloon will pop up. I would then put my firewall on again and it will go away for a while. But then every so often it will automatically happen again along with IE pop-up's. I would then realise I got infected again. The problems go after you guys help me get rid of the infection, but I then get reinfected again eventually.

I dont know what it is or causing it, but I am worried I will get reinfected again.

Edited by basima, 17 December 2008 - 10:14 PM.


#15 boopme

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Posted 17 December 2008 - 10:50 PM

There is a driver or service protecting this thing. You should now post a HijackThis log. They will find it and get it out and prevent it from reocurring. While awaiting their reply make no further changes to your PC. You now only need to use the Last 2 steps in the Prep guide. Also make a note of this thread in yoour HJT post. Thanks.
Preparation Guide For Use Before Posting A Hijackthis Log.
Create aNew topic and post the complete log here HijackThis Logs and Virus/Trojan/Spyware/Malware Removal
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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