Posted 18 December 2008 - 05:44 PM
I'm in IT. It's my job to make sure our products are working and accessible by our clients.
There has been at least one case where I've determined our products are working as-advertised without issue. The issue has been on the client's computer, usually in the form of malware or just hyper-protective software (ie, firewalls blocking ports). This is where I have begun troubleshooting for at least one client, to get their computer to a position where it can connect to our already-functioning product - something that should be above and beyond my job description's scope.
My boss, so far, doesn't mind as long as it's not eating massive quantities of my time. (It's not. She sends me an e-mail with results of instructions I sent her. I send her back another set of instructions. And this trade happens once every 3-4 days.) However, I could solve her problem faster if I had her tower and could spend time uninterrupted on it, personally diagnosing and curing the machine - something that would eat into my "employee time."
The question is: "Can I take meet her off company property, take her computer home, make it work, and earn some extra money... without causing a conflict of interest, real or imagined, among all parties?"
Follow-up: "Even if I can do that, is it *right* (as far as the IT industry is concerned) to double-dip like that?"