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Problem with a new HDD

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#1 davidonato


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Posted 16 December 2008 - 01:08 AM

Hi, I have just installed a second HDD on my home pc (see the config below), and it seems it has some kind of problem. When I turn the pc on, just after the mobo logo screen, a message appears saying:
"A problem with the hard drive has been detected.
Press the enter key to continue."
Then, when I press enter the computer boots normally. I was able to create partitions and format the new HDD normally, but still didn't try to write or read anything on it. I ran two diagnostic softwares, HD Tune, and Seatools for Windows, I'll paste below screens from HD Tune, and the log from Seatools.

The HDD with problems is a Seagate ST3500320AS, 500Gb 7200rpm 32Mb Cache SATA 3Gb/s

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--------------- SeaTools for Windows v1.1.0.21 ---------------
12/16/2008 1:28:33 AM
Model: ST3500320AS
Serial Number: 9QM75TFB
Firmware Revision: SD15
SMART - FAIL 12/16/2008 1:28:33 AM
SMART - FAIL 12/16/2008 1:29:08 AM
Short DST - Started 12/16/2008 1:29:13 AM
Short DST - FAIL 12/16/2008 1:29:33 AM
Long DST - Started 12/16/2008 1:29:39 AM
Long DST - FAIL 12/16/2008 1:29:59 AM
Identify - Started 12/16/2008 1:30:03 AM
Identify - Pass 12/16/2008 1:30:07 AM
Short Generic - Started 12/16/2008 1:30:24 AM
Short Generic - Pass 12/16/2008 1:34:32 AM
Long Generic - Started 12/16/2008 1:34:43 AM
Long Generic - Pass 12/16/2008 3:13:46 AM
Identify - Started 12/16/2008 3:20:52 AM
Identify - Pass 12/16/2008 3:20:55 AM
SMART: Supported and enabled
48-bit Address feature set supported: True
Max LBA: 976773168
Host Protected Area features: Supported and enabled
Mandatory Power Management: Supported and enabled
Security Mode: Supported not enabled
SET MAX security extension: 1
Advanced Power Managment: Not Supported
Download Firmware: False
SMART self-test supported: True
SMART error logging supported: True
Drive Temperature(C/F): 45/113
Power-On Hours: 20

also, here is what Everest says:
Posted Image

My configuration is
Core2Duo E6550 2.33Ghz
Intel DG35EC
2x1Gb DDR2-800 Kingston
Hard Drives:
Samsung HD321KJ
Seagate ST3500320AS (this is the one with problems)
Optical Drives:
Samsung SH-S203B
Power Suply:
Corsair VX450W

So, as you can see some of the tests failed. I really don't understand anything about these tests, so basically what I want to know is, this could be that I did something wrong in the installation process? Or is it definitely a defective HDD? cause then I can replace it (I just bought it, so it's still under warranty).

One more thing, the intention is to use this as a secondary drive, so there will be no OS installed in it, and I have not tried to boot from it (that's kinda obvious, since the disk is empty), don't know if this matters, anyway.

I know it may seem stupid to ask this, with the hdd being on warranty, but the thing is, here where I live stores take a few days to replace a product, so if I have to use the warranty I'll probably only get my hdd next week (with some luck), and I really need it as soon as possible. Thanks in advance for any help.

Edited by davidonato, 16 December 2008 - 01:15 AM.

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#2 dc3


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Posted 16 December 2008 - 01:16 AM

If the SMART has failed the drive is toast, time to return this puppy. This is a Seagate? I would say that I'm surprised as they have such a good reputation, but everyone has a failure once in a while.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#3 davidonato

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Posted 16 December 2008 - 01:57 AM

Yeah it's a Seagate... I'll try to return it tomorrow then. Thanks for your reply :thumbsup:

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