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Hijacked Internet Connection


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#1 aguagenti

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Posted 15 December 2008 - 08:27 PM

Hi, Im Anthony and I have a problem with my computer. I've scanned with AVG, didn't pick anything up. Whatever it is won't allow AVG to update. It won't allow Spybot S&D run. It took a couple of browser crashes, but I finally managed to download HiJack This, but it won't let that run either. I installed Kaspersky from disk, but it won't allow me to get online to activate it. I use IE and Firefox. Both browsers won't allow me to go to Kaspersky, Mcafee, Norton, etc.. But I can get to NFL.com just fine. I use Windows XP Home Edition.

At first I was getting warning messages about Trojan Zlob.g. After the scan didnt clean it and nothing else would work, I found some info on yahoo on how to remove Trojan Zlob. There were 2 files and a folder hiding in a Google folder that needed to be deleted to get rid of this trojan, according to the expert on yahoo answers. There were alot of reviews of happy people who this worked for, so I tried it. But apparently there must be something else wrong with my computer because that didn't fix it. So if there is any file I can look for or setting that I can adjust to be able to update and activate my antivirus software, I think I can figure it out from there. I just can't do anything without that. Please help. Thanks!

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#2 rigel

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Posted 15 December 2008 - 08:32 PM

Hi Anthony and welcome to BC!

Please download Malwarebytes Anti-Malware and save it to your desktop. Now - important - please rename the file you just downloaded to blue.com
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on blue.com to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#3 aguagenti

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Posted 15 December 2008 - 08:41 PM

Tried to download malwarebytes from your links. It just won't allow me access to those links, majorgeeks, besttechie, or malwarebytes.gt500.org. Seems like there may be a file somewhere with a list of all these sites that it is preventing access to. :thumbsup:

#4 rigel

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Posted 15 December 2008 - 08:42 PM

Ok... let's try this...
Please print out and follow these instructions: "How to use SDFix". <- This program is for Windows 2000/XP ONLY.
When using this tool, you must use the Administrator's account or an account with "Administrative rights"
  • Disconnect from the Internet and temporarily disable your anti-virus, script blocking and any real time protection programs before performing a scan.
  • When done, the SDFix report log will open in notepad and automatically be saved in the SDFix folder as Report.txt.
  • If SDFix is unable to run after rebooting from Safe Mode, run SDFix in either Mode, and type F, then press Enter for it to finish the final stage and produce the report.
  • Please copy and paste the contents of Report.txt in your next reply.
  • Be sure to renable you anti-virus and and other security programs before connecting to the Internet.
-- If the computer has been infected with the VirusAlert! malware warning from the clock and the Start Menu icons or drives are not visible, open the SDFix folder, right-click on either the XP_VirusAlert_Repair.inf or W2K VirusAlert_Repair.inf (depending on your version of Windows) and select Install from the Context menu. Then reboot to apply the changes.

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#5 aguagenti

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Posted 15 December 2008 - 09:04 PM

I am unable to access bleepingcomputer also to download sdfix. I am using a different computer to access these forums.

#6 aguagenti

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Posted 15 December 2008 - 09:08 PM

I also realize that Zlob.G is associated with Perfect Defender 2009. I deleted every file I could find that was related to PD, also every registry value that I could find. But I'm sure I am missing something.

#7 rigel

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Posted 15 December 2008 - 09:36 PM

Can you download it on the computer you are using and then transfer it via flash drive?

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith


#8 aguagenti

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Posted 16 December 2008 - 05:33 PM

No I don't own a flash drive :thumbsup:

#9 rigel

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Posted 16 December 2008 - 06:57 PM

It's time to move to the HJT forum. Please follow this guide begining at step (6). Post a log to the HJT forum. This team uses more advanced tools that will be needed to clean your computer. Good luck with your cleaning!

"In a world where you can be anything, be yourself." ~ unknown

"Fall in love with someone who deserves your heart. Not someone who plays with it. Will Smith





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