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Trying to remove Trend Micro Antivirus pop-ups


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#1 clarke

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Posted 15 December 2008 - 12:39 PM

In the last few weeks, I started getting a pop-up window telling me that my subscription to Trend Micro Antivirus software was expiring. This window pops-up during start-up, then another smaller window pops-up saying it is downloading something from the 'Solution Center'. I can get the pop-ups to stop by clicking on the cancel button, but I have to do this at least 3 times, and sometimes it starts-up again and I have to cancel another 3 times. Since I have never knowingly downloaded this package, I suspect this is malware. This slows-down my start-up time. Since having this problem, when I first turn the computer on each day, I get a blinking screen with only an old-style underbar, that seems to stay that way until I push the return key, then normal start-up occurs until I connect to the internet, when I get the Trend Micro Virus pop-up.

Once I get rid of the origianl pop-up window each session, the computer appears to work normally until the next session.

Update - After poking around this site, I realized that Trend Micro might be a valid company, and noticed that they had a link on how to uninstall the offending software. Apparently, this was the anti-virus software that came with my computer, and I was able to turn it off and remove it using conventional methods. Sorry for the trouble.

Edited by clarke, 15 December 2008 - 12:53 PM.


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#2 Pandy

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Posted 15 December 2008 - 01:37 PM

I have moved this topic from HijackThis Logs and Malware Removal, into the Antivirus, Firewall and Privacy Forum. Since you seem to have resolved your issue I will close this topic for now. If you have a need to have it reopened, just pm a moderator and they will be glad to asist you and reopen for you, clarke.

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