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Spybot, AVG, safe mode wont work.


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#1 suvarghyadutta

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Posted 15 December 2008 - 09:06 AM

Dear members,

I checked and found that this issue has once been discussed here. Unfortunately the solution that was provided there didnt work for me. Hence this new post.

I am working on Win XP SP 2. For the last two days I observed that I could not update the AVG antivirus, the Spybot programme wouldnt start and all the technical forum websites were blocked. Normal websies like google etc are still working fine. What more even the computer wont start off in Safe Mode. I tried to install the SDfix software but failed as the system did not allow me to access and download the file. So i downloaded it on another PC and transferrred it here. But then when I tried to log on in Safe mode for running the software, te system did not log in and kept logging in as a normal mode start up.

I tried to access the anti-malaware sites but the system did not allow me to reach there.

THe last option that I have within my knowledge is to format the drive. But I would request all the others members to kindly share their knowledge in case something can be done to repair the system without formatting the same.

Kind regards.

Suvarghya Dutta

Edited by boopme, 15 December 2008 - 11:58 AM.
EDIT:Moving from XP to AII..~~boopme


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#2 garmanma

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Posted 15 December 2008 - 07:20 PM

Have you tried Malwarebytes?
----------------------------

Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#3 suvarghyadutta

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Posted 15 December 2008 - 10:38 PM

I cant start my PC from today mroning. As I failed to start it in the Safe Mode, I read somewhere to get into the MSCONFIG and change the settings to make the system restart in te safe mode from next time onwards. When I did that the system restarted and tried to log in the safe mode. However this failed and now my system just doesnt start anymore.

Pls help.




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