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Bad infection & Malwarebytes wont start?


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#1 nickstoj

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Posted 15 December 2008 - 07:40 AM

Hi,

After reading your forum posts regarding downloading Malwarebytes to help me identify my problem i cant get it up and going because the virus/trojan (not sure what it is) has infected my whole computer and won't allow any of my browsers to search anything related to helping me solve this problem. I'm now using a friends computer next to me. It will however allow me to use my personal sites such as email etc. which i have now changed passwords on a secure computer. Everytime i try and run my virus scanner it will shut it down or give me an error message. I've managed to press the debug button and for the first time it got around the problem without shutting me down and begun scanning. It's finding a lot of infected files such as trojans and adaware and active x trojans.

??

Any suggestions. Thank You for your time.

Nick.

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#2 quietman7

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Posted 15 December 2008 - 07:50 AM

Some types of malware will disable MBAM and other security tools. If MBAM will not install, try renaming it. Right-click on the mbam-setup.exe file and change the .exe extension to .bat, .com, .pif, or .scr and then double-click on it to run.

If after installation, MBAM will not run, open the Malwarebytes' Anti-Malware folder in Program Files, right-click on mbam.exe and change the .exe as noted above. Then double-click on it to run.
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