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XP restarts on connecting to VPN, PDA


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#1 thinkercat2002

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Posted 15 December 2008 - 06:24 AM

Hi Guys. Looks I need help.
My XP Pro works happily until I connect to VPN (Check Point VPN-1). My connection goes through ok then a second later the screen goes black and it restarts eventually reporting a serious error. The same thing happens when I plug in my PDA (via the USB) Activesync kicks in as expected but things go black again followed by a full restart. Now the same thing is happening when I unplug and replug my RJ45 into the LAN wall socket. Some sites suggested that ZoneAlarm might be in conflict with the VPN program. I did a full uninstall of ZA but prob persists. I tried same with ActiveSync but again no joy. I have scanned my whole sytem for virus etc with McAfee, ZA and Malware but found nothing.
ANY suggestions??

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#2 Budapest

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Posted 15 December 2008 - 04:38 PM

Check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!", "?" or "X" symbols.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 thinkercat2002

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Posted 18 December 2008 - 07:58 AM

Hi Budapest. Thanks for reply. I am constantly checking with Device Manager from the time of the first occurance of the problem right through all the uninstallation/re-installation of suspected software/devices. I have also been systematically disabling devices (eg: USB drivers, UPS was also eliminated and then re-introduced) one-by-one to try to hit on some solution. No joy yet and nothing wrong on devise manager.
Any other ideas? I'm really missing my VPN connection to office.

#4 Budapest

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Posted 05 January 2009 - 04:55 AM

Sorry for the late reply.

Have a look in the Event Viewer for any errors at the time of the freezes.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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