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Could we be still infected?


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5 replies to this topic

#1 chellebubblz

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Posted 15 December 2008 - 02:00 AM

Ok, so here's the deal. Last week, my husband started getting weird popups all the time, telling him to download something called WinWeb Security. We're cheapos lol, so we did not. I finally found what the problem what and deleted the files. But before I had done that, the browser was being hijacked and then finally he lost all internet connection. He was on Vista, but ended up doing a clean install of XP (since he was more comfortable using that anyways). That didn't help at all, still no internet. So we tried reinstalling the Vista upgrade, still nothing, so he ended up going back to the XP. I know, alot of reinstalling. So long story short, still no internet on his computer. Alot of things seem to be missing. It doesn't detect the router or modem at all. It doesn't detect his speakers, no sound at all. And it's not showing a graphics thing. He kept getting a "can't find direct 3d device" so I was gonna get him updated drivers for the graphic card, had him go to properties and see what kind it was, and there is nothing showing there.

We have SBC DSL, and use Belkin router on a wireless network. His computer was wired, and my iMac is in another room wired. I still have internet access, btw. The XP disc we have is an OEM, I bought it to install on my iMac to use with Boot Camp but never did. So I figured it would have everything he needed on it, is that not correct? What can we do?

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#2 Guest_superbird_*

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Posted 15 December 2008 - 07:59 AM

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on Download_mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad and you may be prompted to restart your computer. (see Note below)
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts. Click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.

#3 chellebubblz

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Posted 17 December 2008 - 12:07 AM

Malwarebytes' Anti-Malware 1.31
Database version: 1456
Windows 5.1.2600 Service Pack 2

12/16/2008 11:05:13 PM
mbam-log-2008-12-16 (23-05-13).txt

Scan type: Quick Scan
Objects scanned: 38770
Time elapsed: 1 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 Guest_superbird_*

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Posted 17 December 2008 - 04:13 AM

Download ServiceLookup to your Desktop.
Unpack servicelookup.zip (right click > "Unpack all" - You don't have to change anything in the unpacking process)
Now, doubleclick ServiceLookup.exe and follow the steps.
A logfile will open (servicelookup.txt), post that logfile in your next reply.

#5 chellebubblz

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Posted 17 December 2008 - 12:34 PM

I can't download this, it says "can't find server". I'm on the computer that works, is there another link?

#6 Guest_superbird_*

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Posted 17 December 2008 - 12:49 PM

Temporarily, you can download it here: http://www.fileshost.com/en/file/75187/Ser...Lookup-zip.html
Type over the code, and click Submit.
Then, a new page will appear, at the bottom you'll find a "Download"-button after 10 seconds. :thumbsup:




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