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TouchED Error

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#1 Raja


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Posted 14 May 2005 - 12:10 AM

Whenever i restart my computer, i get this "failed to get 'THotkey'...etc." And i recently went to a site called majorgeeks.com and downloaded a bunch of anti spyware, and after i removed these anti-spyware, my comp really got slowed down.

Ive run spybot, ad-aware, and ewido. This is my hijackthis log

Logfile of HijackThis v1.99.1
Scan saved at 1:08:48 AM, on 5/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Stardock\Object Desktop\WindowBlinds\wbload.exe
C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
C:\Program Files\ewido\security suite\ewidoctrl.exe
C:\Program Files\ewido\security suite\ewidoguard.exe
C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
C:\Program Files\Network Associates\VirusScan\mcshield.exe
C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\Program Files\Common Files\stardock\TrayServer.exe
C:\Program Files\ltmoh\Ltmoh.exe
C:\Program Files\TOSHIBA\TOSHIBA Controls\TFncKy.exe
C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE
C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe
C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
C:\Program Files\CursorXP\CursorXP.exe
C:\Program Files\Cisco\Clean Access\CCAAgent.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Object Desktop\ObjectBar\ObjectBar.exe
C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HijackThis\HijackThis.exe

O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_19_0.dll
O4 - HKLM\..\Run: [1A:Stardock TrayMonitor] "C:\Program Files\Common Files\stardock\TrayServer.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe
O4 - HKLM\..\Run: [TouchED] C:\Program Files\TOSHIBA\TouchED\TouchED.Exe
O4 - HKLM\..\Run: [TFNF5] TFNF5.exe
O4 - HKLM\..\Run: [TPSMain] TPSMain.exe
O4 - HKLM\..\Run: [TFncKy] TFncKy.exe
O4 - HKLM\..\Run: [B'sCLiP] C:\PROGRA~1\B'SCLI~1\Win2K\BSCLIP.exe
O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb04.exe
O4 - HKLM\..\Run: [ShStatEXE] "C:\Program Files\Network Associates\VirusScan\SHSTAT.EXE" /STANDALONE
O4 - HKLM\..\Run: [McAfeeUpdaterUI] "C:\Program Files\Network Associates\Common Framework\UpdaterUI.exe" /StartedFromRunKey
O4 - HKLM\..\Run: [Network Associates Error Reporting Service] "C:\Program Files\Common Files\Network Associates\TalkBack\TBMon.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Openwares LiveUpdate] C:\Program Files\LiveUpdate\LiveUpdate.exe
O4 - HKLM\..\Run: [Aqua Dock] C:\Program Files\Aqua Dock\Aqua Dock.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_02\bin\jusched.exe
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [CursorXP] "C:\Program Files\CursorXP\CursorXP.exe" -s
O4 - Startup: Stardock ObjectBar.lnk = C:\Program Files\Object Desktop\ObjectBar\ObjectBar.exe
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\Stardock\ObjectDock\ObjectDock.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Clean Access Agent.lnk = C:\Program Files\Cisco\Clean Access\CCAAgent.exe
O4 - Global Startup: RAMASST.lnk = C:\WINDOWS\system32\RAMASST.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\PROGRA~1\Yahoo!\MESSEN~1\YPager.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1090298597139
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: MCPClient - C:\PROGRA~1\COMMON~1\Stardock\mcpstub.dll
O20 - Winlogon Notify: WB - C:\PROGRA~1\Stardock\OBJECT~1\WINDOW~1\fastload.dll
O23 - Service: ConfigFree Service (CFSvcs) - TOSHIBA CORPORATION - C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe
O23 - Service: DVD-RAM_Service - Matsubleepa Electric Industrial Co., Ltd. - C:\WINDOWS\System32\DVDRAMSV.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: McAfee Framework Service (McAfeeFramework) - Network Associates, Inc. - C:\Program Files\Network Associates\Common Framework\FrameworkService.exe
O23 - Service: Network Associates McShield (McShield) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\mcshield.exe
O23 - Service: Network Associates Task Manager (McTaskManager) - Network Associates, Inc. - C:\Program Files\Network Associates\VirusScan\vstskmgr.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Swupdtmr - Unknown owner - c:\toshiba\ivp\swupdate\swupdtmr.exe

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#2 OldTimer


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Posted 14 May 2005 - 11:31 AM

Hi Raja and welcome to the BC forums. After reviewing your log I see no signs of viruses or malware at this time. Your log is clean.

Before I have you go over to the XP forum let's do a quick check for any hidden files and make sure that you do not have anything hiding in your system that does not show up here.

Download PFind.zip and unzip the contents to its own permanent folder.

Important! Reboot in SAFE MODE !!

Start in Safe Mode Using the F8 method:
  • Restart the computer in Safe Mode.
  • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Locate the pfind.bat file and double-click it to run it. It will start scanning your computer and could take a little while so be patient. When the DOS window closes, reboot back to normal mode.

Post the contents of C:\pfind.txt back here and I will review it when it comes in.

I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.

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#3 Raja

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Posted 14 May 2005 - 02:56 PM

Hi, I did all that u asked and heres my pfind.txt:

Files found with this application may be legitimate.
Only remove files that you know are malware related.

Checking the C: folder

Checking the C:\Program Files folder

Checking the C:\WINDOWS folder

C:\WINDOWS\AKDeInstall.exe: UPX!

Checking the C:\WINDOWS\SYSTEM32 folder

C:\WINDOWS\SYSTEM32\iodpibt.exe: UPX!
C:\WINDOWS\SYSTEM32\ntdll.dll: .aspack

Checking all directories under the C:\WINDOWS\SYSTEM32\drivers folder

Checking the C:\Documents and Settings\All Users\Start Menu\programs\Startup\ folder

Checking the C:\Documents and Settings\All Users\Application Data folder

Checking the C:\Documents and Settings\Jasher\Start Menu\programs\Startup\ folder

Checking the C:\Documents and Settings\Jasher\Application Data folder

Checking the Windows folder for system and hidden files within the last 60 days

bootstat.dat Sat May 14 2005 3:39:12p A.S.. 2,048 2.00 K
thumbs.db Fri Apr 15 2005 3:00:38p A.SH. 7,680 7.50 K

00000001 Sat May 14 2005 3:35:10p A.S.. 64 0.06 K
00000002 Sat May 14 2005 3:15:38p A.S.. 64 0.06 K
csc1.tmp Tue May 10 2005 10:19:30a A.S.. 64 0.06 K

mini04~1.dmp Mon Apr 4 2005 9:21:00p A..H. 69,584 67.95 K
mini04~2.dmp Fri Apr 22 2005 7:12:12p A..H. 69,584 67.95 K

b5f2fb~1.sys Sat Apr 23 2005 12:49:44a ..SHR 56 0.05 K
kgygaavl.sys Sun May 8 2005 4:33:12a A.SH. 952 0.93 K

sa.dat Sat May 14 2005 3:35:32p A..H. 6 0.00 K

default.log Sat May 14 2005 3:39:00p A..H. 8,192 8.00 K
sam.log Sat May 14 2005 3:39:30p A..H. 1,024 1.00 K
security.log Sat May 14 2005 3:39:14p A..H. 16,384 16.00 K
software.log Sat May 14 2005 3:39:20p A..H. 53,248 52.00 K
system.log Sat May 14 2005 3:39:20p A..H. 929,792 908.00 K

kb890859.cat Sat Mar 19 2005 10:27:20p ..S.. 18,199 17.77 K
kb890923.cat Fri Mar 18 2005 6:21:16p ..S.. 16,497 16.11 K
kb893066.cat Fri Mar 18 2005 9:49:46p ..S.. 10,786 10.53 K
kb893086.cat Fri Mar 18 2005 7:39:48p ..S.. 13,574 13.25 K
kb8938~1.cat Mon Mar 21 2005 3:00:24p ..S.. 29,491 28.80 K

ntuser~1.log Thu May 12 2005 3:47:02p A..H. 1,024 1.00 K

415b94~1 Mon May 9 2005 8:38:48p A.SH. 388 0.38 K
prefer~1 Mon May 9 2005 8:38:48p A.SH. 24 0.02 K

2bf68f~1 Thu Apr 21 2005 12:18:44p A.S.. 597 0.58 K
943080~1 Thu Apr 21 2005 12:18:44p A.S.. 597 0.58 K

2bf68f~1 Thu Apr 21 2005 12:18:44p A.S.. 216 0.21 K
943080~1 Thu Apr 21 2005 12:18:44p A.S.. 216 0.21 K

27 items found: 27 files, 0 directories.
Total of file sizes: 1,250,351 bytes 1.19 M

P.S. oh yeah, i have this TouchED Error whenever i reboot my computer, is that something under ur expertise?

The error message goes somethin like this:

Retrieveal of "Thotkey" failed
Error code 0x00031402, 0x00000002


#4 OldTimer


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Posted 14 May 2005 - 10:08 PM

Hi Raja. Thanks for the information. Let's delete a couple of those files found.

Download Pocket Killbox and unzip it to your desktop.

Double-click on KillBox.exe to launch the program.
  • Highlight the lines below and press the Ctrl key and the C key at the same time to copy them to the clipboard:
    • C:\WINDOWS\AKDeInstall.exe
  • Now go to the Killbox application and click on the File menu and then the Paste from Clipboard menu item. In the Full Path of File to Delete box you should see the first file. If you dropdown that box you should see the rest of them. Make sure that they are all there.
  • Click on the Delete on Reboot option and then click on the red circle with a white 'X' in to to delete the files. Killbox will tell you that all listed files will be deleted on next reboot, click YES. When it asks if you would like to Reboot now, click YES. If you get a "PendingFileRenameOperations Registry Data has been Removed by External Process!" message then just restart manually.
Your system will reboot now.

In regards to the error message for TouchED it probably has to do with this file here: C:\Program Files\TOSHIBA\TouchED\TouchED.Exe. It has to do with the touchpad on/off utility. There is either a problem with the file (missing or damaged) or a problem with the touchpad device. Check for the file and make sure that it is not missing and check the touchpad and make sure that it is working properly.


I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.

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