Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Can't open Internet to remove Trojan?!


  • Please log in to reply
8 replies to this topic

#1 JADB

JADB

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:19 PM

Posted 14 December 2008 - 05:36 AM

Hi,

I have a major problem, please can you help?!!

When I open my web browser I get the message "insecure internet activity threat of virus attack" rather than my home page. It tries to direct me to download some security software. I'm also getting popups for win32.netsky.q and Dr. Watson debugger.

I guess this is a trojan and i that I picked it up when I clicked a link in "JusinTV". All the advice seems to be to download some spyware removal tools BUT, if i try to type in a website or open any web page the link immeditaely closes so it gives me no time to find let alone click the download link.

I couldn't even post this thread from my own PC because of this problem!

Please, please can you help???

Thanks
JADB

BC AdBot (Login to Remove)

 


#2 Devilsign

Devilsign

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Some Where Between Earth & Sky
  • Local time:05:19 PM

Posted 14 December 2008 - 05:52 AM

Hi jadb;
do u have any downloading programe ?!

if you have ;why don't you put the direct link"for MBAM" on it and download it using that programe ...... just type this link direct on your dowloading programe .... http://www.besttechie.net/tools/mbam-setup.exe


download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

Edited by Devilsign, 14 December 2008 - 05:53 AM.


#3 JADB

JADB
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:19 PM

Posted 14 December 2008 - 05:58 AM

Thanks Devilsign, as far as I know I dont have a downloading programme??? Anything else I can try??

#4 Devilsign

Devilsign

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Some Where Between Earth & Sky
  • Local time:05:19 PM

Posted 14 December 2008 - 06:05 AM

hmmmmm....... Do u have a CD/RW or DVD/RW on your current pc.....
if you do you can make a copy of some programes that you will need !.....
if u don't tell me so i can think for another way .... :thumbsup:

#5 JADB

JADB
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:19 PM

Posted 14 December 2008 - 06:24 AM

I am going to try with a CD! Thanks and I'll let you know!

#6 JADB

JADB
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:19 PM

Posted 14 December 2008 - 08:27 AM

Well I went out and bought some CD's but when I try to open it in the D:drive I get a message telling me it's not accessible, incorrect function. It may be because i dont have admin rights with it being a work lap top......any other ideas????

#7 JADB

JADB
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:19 PM

Posted 14 December 2008 - 09:11 AM

I logged in as a different user and managed to use the Internet so I followed your instructions - seems to be fixed sio THANK YOU!!! - I have the following log:

Malwarebytes' Anti-Malware 1.31
Database version: 1499
Windows 5.1.2600 Service Pack 2

14/12/2008 13:51:17
mbam-log-2008-12-14 (13-51-17).txt

Scan type: Quick Scan
Objects scanned: 53428
Time elapsed: 5 minute(s), 28 second(s)

Memory Processes Infected: 1
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 3

Memory Processes Infected:
C:\Documents and Settings\James\Application Data\Google\fhexj6825097.exe (Trojan.FakeAlert) -> Unloaded process successfully.

Memory Modules Infected:
C:\Documents and Settings\James\Application Data\Google\mjkdpl.dll (Trojan.FakeAlert) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\Documents and Settings\James\Application Data\Google\fhexj6825097.exe (Trojan.FakeAlert) -> Delete on reboot.
C:\Documents and Settings\James\Local Settings\Temporary Internet Files\Content.IE5\GD9L3BIL\._file[1].exe (Trojan.Downloader) -> Quarantined and deleted successfully.
C:\Documents and Settings\James\Application Data\Google\mjkdpl.dll (Trojan.FakeAlert) -> Delete on reboot.



Anything else i should do???

#8 Nivantha

Nivantha

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:03:19 PM

Posted 14 December 2008 - 09:26 AM

Hi everyone, I seem to have the same problem where I get some random page that redirects me to what seems like a fake anti virus site. Also I can't seem to run any security programs on the computer for some reason. When i try to run McAfee or Spybot or MBAM installer they show up in the processes list of the task manager but nothing's shown on the screen.

I can get Dr.Web cure it running, but it freezes in the middle of the scan and everything gets frozen. I'm running a CHKDSK from the recovery console of the xp setup disk while I'm typing this.

At this point, all I want is to get the pc clean enough to backup the files I need without getting my usb hard drive infected.

Any help to resolve this is much appreciated..

Thanks in advance.

#9 Devilsign

Devilsign

  • Members
  • 17 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Some Where Between Earth & Sky
  • Local time:05:19 PM

Posted 14 December 2008 - 10:01 AM

Dear JADB;
Moderator/s recommend to run a full scan so you get sure problem totaly solved.....
also it's recommended to update your OS "you can use following link >>>>>>> http://update.microsoft.com/windowsupdate/...t.aspx?ln=en-us "


Dear Nivantha;
it's better to begin your own topic so moderators can help you and analyse your logs.......




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users