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XP Freezes shortly after startup


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#1 Damo1234

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Posted 14 December 2008 - 12:55 AM

I turn on my computer, everything seems to be going okay for a while. Different startup programs start up, like AIM, Norton, superantispyware, and a few cursor and monitor things.

I can open folders, even open some files and programs.

And then the computer seems to basically hang up, every time.

If I click on a window, I will get an hourglass that freezes. I can move my cursor but nothing works any more. I can click ALT-TAB and try to navigate between programs, but the programs won't come up when I select them.

Safe Mode (and safe mode with Networking) work fine, and that's how I'm posting here.

Superantispyware and Malwarebytes Anti-Malware haven't found anything.

Norton's telling me I have W32.Jeefo (which is going to be a PITA to get rid of, since I'll apparently have to replace every infected program), but I think that's unrelated - I had it a week before this problem started. It's not telling me about any other problems.

Any help would be appreciated.

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#2 garmanma

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Posted 14 December 2008 - 11:35 AM

Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
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#3 Damo1234

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Posted 14 December 2008 - 06:29 PM

Malwarebytes' Anti-Malware 1.31
Database version: 1500
Windows 5.1.2600 Service Pack 3

12/14/2008 3:28:25 PM
mbam-log-2008-12-14 (15-28-25).txt

Scan type: Full Scan (C:\|D:\|)
Objects scanned: 218174
Time elapsed: 50 minute(s), 24 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#4 garmanma

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Posted 14 December 2008 - 08:54 PM

Does Norton still show a problem?
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#5 Delphi51

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Posted 14 December 2008 - 10:38 PM

Different startup programs start up, like AIM, Norton, superantispyware, and a few cursor and monitor things.

I think you are onto something here. The timing of the stall suggests that it is a startup program that runs late in the startup sequence. You might be able to spot the problem by running Task Manager (ctrl+alt+delete) as soon as you can and then watching the processes load and in particular the CPU column showing their use of the processor. If my theory is correct, one of those CPU numbers ought to go high just as the machine stalls. If it is an add-on program, you could then try preventing it from running (start-run MSconfig and uncheck the offending item in the startup tab, reboot) to see if that solves the problem.

A trial-and-error approach using MSconfig to temporarily disable some startup programs might be useful in identifying the cause of the stall.

Personally, I would also be suspicious of Norton. I would set it to not run using its own settings, then reboot and see if the problem has gone away. Norton could be messed up or just working too hard for you - perhaps you have set it to scan your hard drive every day and it is busy trying to do that, which can bring a computer to a standstill until it is finished. If Norton is causing the stall, reducing the scan frequency, reinstalling Norton or installing a less aggressive free virus checker like Avira, Avast or AVG should solve it. Norton can be difficult to uninstall - you may need a removal tool to get rid of it. There is one here: http://www.brothersoft.com/norton-removal-tool-66304.html

#6 Damo1234

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Posted 16 December 2008 - 05:19 PM

If Norton is causing the stall, reducing the scan frequency, reinstalling Norton or installing a less aggressive free virus checker like Avira, Avast or AVG should solve it. Norton can be difficult to uninstall - you may need a removal tool to get rid of it. There is one here: http://www.brothersoft.com/norton-removal-tool-66304.html


Uninstalling and reinstalling Norton did the trick. Thanks.




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