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booting up


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3 replies to this topic

#1 john33

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Posted 13 December 2008 - 09:58 PM

I know that there are a couple about this
but this is my first post.

I have a probmle with booting up, I think it might be a virus. I have a dell and right after the dell loading screen the microsoft xp loading screen comes up. Then a black screen apears and all I can do is move the mouse. I cant go anywhere to download anything becuase its justs black.

thanks for the help

Im using a different computer

Edit: Moved topic from XP to the more appropriate forum. ~ Animal

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#2 Devilsign

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Posted 13 December 2008 - 10:47 PM

HI john33,
did u tried 2 access safe mode with network ?!

if u can access it download MBAM - update - performe a scan - post the MBAM log here

any way for further"safer" help u can w8 Moderator, Global Moderator, HJT Team Coach 2 replay.....

How to enter safe mode with network(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with network using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode.

download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note:
-- If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

-- MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes (like Spybot's Teatimer), they may interfere with the fix or alert you after scanning with MBAM. Please disable such programs until disinfection is complete or permit them to allow the changes.


#3 john33

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Posted 14 December 2008 - 12:04 PM

When i enter safe mode with network, I get a black screen with words similar to with out safe mode. Its says safe mode in the bottom right and left hand corners and at the top it says "Safe Mode Microsoft ®Windows XP ® (Build 2600.xpsp_sp3_gdr.080814-1236:Service Pack) Safe Mode "

#4 quietman7

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Posted 14 December 2008 - 02:09 PM

"10 things you can do when Windows XP won't boot".
"What to Do When XP or 2000 Won't Boot".

It can be difficult to determine what exactly caused this problem. Bootup failure can be due to a variety of issues to include application faults, hardware failures, loose pin connections or malware. Startup failures that occur before the OS loader (Ntldr) starts could indicate missing or deleted files, or damage to the hard disk master boot record (MBR), partition table, or boot sector. If a problem occurs during startup, the system might have incompatible software or drivers, incompatible or improperly configured hardware, or corrupted registry/system files. However, the first thing to do is check all your hardware connections and ensure they are fitted properly.

If you cannot boot up in Normal or Safe mode, you may be able to use a Windows XP bootable Floppy Disk to boot from a diskette instead of your hard drive. If your hard drive's boot sector or Windows' basic boot files have been corrupted, this disk will circumvent the problem and boot you into Windows. If you don't have an emergency boot floppy, you may be able to use one created on another PC running Windows XP but there's no guarantee that it will boot your machine.

"Resolving Boot Issues with a Boot Floppy Disk".
"How to obtain Windows XP Setup boot disks" and select the download that's appropriate for your Operating System. The Setup boot disks are available so that you can run the Setup program on computers that cannot use a bootable CD-ROM.

Another option is to create a Bootable CD:
Bootable CD FAQs
How To Boot your Computer from a Bootable CD or DVD
How to Create a Bootable Windows XP Setup Disk on a Preinstalled/Preloaded Windows System
Creating A Windows XP Recovery Console CD Image

You can try doing a "Repair Install with Recovery Console". The Recovery Console is a Windows utility that provides a DOS-like command line from which you can run some repair programs. If you have a Microsoft Windows CD-ROM, you can get to the Recovery Console by booting from that CD and pressing any key when you told to 'Press any key to boot from CD'. At the 'Welcome to Setup' screen, press r for Repair.

"Langa Letter: XP's No-Reformat, Nondestructive Total-Rebuild Option"
"How to perform a Repair/Reinstall" (with screenshots).
"How to install and use the Windows XP Recovery Console"

If you don't have your XP CD you can download an ISO of the Recovery Console files:
Recovery Console ISO file
NTFS4FreeDos ISO
XP Recovery Console zip file

Burn it as an image to a disk to get a bootable CD which will startup the Recovery Console for troubleshooting and fixing purposes. This is especially useful for those with OEM systems with factory restore partitions or disks but no original installation CD. If you are not sure how to burn an image, please read How to write a CD/DVD image or ISO.
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