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Desktop and taskbar not visible, many trojans


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#1 dimsh2000

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Posted 13 December 2008 - 04:33 PM

Lately, I have not been able to see my desktop or my taskbar. I did an AVG scan today and it found these infected files:

C:\WINDOWS\system32\ntoskrnl.exe
C:\WINDOWS\system32\svschost.exe
C:\WINDOWS\system32\svnshost.exe
C:\WINDOWS\system32\TDSSacun.dll
C:\WINDOWS\system32\TDSSirxy.dll
C:\WINDOWS\system32\TDSSktpo.dll
C:\WINDOWS\system32\TDSSyavu.dll
C:\WINDOWS\system32\config\systemprofile\Local Settings\Temporary Internet Files\Content.IE5\1NCVK6MW\162[1].exe
C:\WINDOWS\system32\drivers\TDSSxxou.sys
C:\WINDOWS\Temp\rdlB6.tmp
C:\WINDOWS\Temp\TDSS4ba6.tmp
C:\WINDOWS\Temp\TDSS79ac.tmp

It says it deleted them, but the problem still persists. Here is my HijackThis log. Any help would be greatly appreciated!

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:22:43 AM, on 12/13/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16762)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Ahead\InCD\InCDsrv.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\WINDOWS\system32\cisvc.exe
C:\Program Files\FileZilla Server\FileZilla Server.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\taskmgr.exe
C:\WINDOWS\system32\notepad.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Grisoft\AVG7\avgwb.dat
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: (no name) - {80D844DB-1D8D-4FF0-A372-A76B60EF8BD5} - C:\WINDOWS\security\Database\ofntvdd.dll (file missing)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: (no name) - {9DB2A407-502B-4B4A-B1B6-6B926C80C090} - C:\WINDOWS\security\Database\ofntvdd.dll (file missing)
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\3.1.807.1746\swg.dll
O2 - BHO: (no name) - {F18F04B0-9CF1-4b93-B004-77A288BEE28B} - C:\WINDOWS\system32\gcgfnpof.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [InCD] C:\Program Files\Ahead\InCD\InCD.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe
O4 - HKLM\..\Run: [PCMService] "C:\Program Files\Dell\Media Experience\PCMService.exe"
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [igfxtray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [FileZilla Server Interface] "C:\Program Files\FileZilla Server\FileZilla Server Interface.exe"
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE"
O4 - HKCU\..\Run: [SysProtect Free] "C:\Program Files\SysProtect Free\USYP.exe" /scan
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: EPSON Status Monitor 3 Environment Check.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV03.EXE
O8 - Extra context menu item: &Save Video As... - res://C:\Program Files\videodetect\videodetect.dll/201
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Video Detect - {0028E570-E86D-4ceb-A108-76158C18DEF3} - C:\Program Files\videodetect\videodetect.dll
O9 - Extra 'Tools' menuitem: Video Detect - {0028E570-E86D-4ceb-A108-76158C18DEF3} - C:\Program Files\videodetect\videodetect.dll
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_07\bin\ssv.dll
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\INETREPL.DLL
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://locator.cdn.imageservr.com
O15 - Trusted Zone: http://locator1.cdn.imagesrvr.com
O15 - Trusted Zone: http://scanner.sysprotect.com
O15 - Trusted Zone: http://*.systemdoctor.com
O15 - Trusted Zone: http://www.winantivirus.com
O15 - Trusted Zone: http://www.winantiviruspro.com
O15 - Trusted Zone: http://download.cdn.winsoftware.com
O15 - Trusted IP range: http://202.67.220.225
O15 - Trusted IP range: http://59.148.220.121
O15 - Trusted IP range: http://62.4.84.53
O15 - Trusted IP range: http://82.98.235.58
O15 - Trusted IP range: http://85.12.25.90
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - http://www.snapfish.com/SnapfishActivia.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdat...b?1120951990718
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMesse...pDownloader.cab
O20 - Winlogon Notify: ahqqhjdf - ahqqhjdf.dll (file missing)
O20 - Winlogon Notify: ofntvdd - C:\WINDOWS\security\Database\ofntvdd.dll (file missing)
O20 - Winlogon Notify: ssqrr - ssqrr.dll (file missing)
O22 - SharedTaskScheduler: apathies - {aed6f6a3-183c-488d-9f90-23db99f56e7f} - C:\WINDOWS\system32\geplxss.dll (file missing)
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: FileZilla Server FTP server (FileZilla Server) - FileZilla Project - C:\Program Files\FileZilla Server\FileZilla Server.exe
O23 - Service: Google Updater Service (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: InCD Helper (InCDsrv) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: InCD Helper (read only) (InCDsrvR) - Ahead Software AG - C:\Program Files\Ahead\InCD\InCDsrv.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

--
End of file - 9667 bytes

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#2 mas_pogi

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Posted 13 December 2008 - 08:35 PM

Hello ,

Welcome to Bleeping Computer.

My name mas_pogi and I will be helping you with your Malware problem.
As I am still in training I will be helping you under supervision of our expert teachers, so there may be a delay between posts.

Attention!

Please do not run any other tool untill instructed to do so.
Please tell me about any problems that have occurred during the fix.
Please tell me of any other symptoms you may be having as these can help also.
Please try as much as possible not to run anything while executing a fix.
Please reply to this thread, do not start another.



Question:
  • Did you changed anything since previous post? How is the current condition of your computer?
  • Is this only computer you have or theirs another computer we can eventually use.
  • Do you have a Windows installation CD? Not that we need it now, just in case.
You might want to save this page on your bookmark, so you can find it again when you return.

Firefox: Posted Image Then click on Done.

IExplorer: Posted Image Then click on Add.

Stay calm and everything will be just alright.

With Regards,
mas_pogi

#3 dimsh2000

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Posted 13 December 2008 - 09:49 PM

Hi mas_pogi

Since my first post, I haven't really done much to the computer. This isn't the only computer I have, so I can communicate using my laptop. The current condition of the computer is still the same

#4 mas_pogi

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Posted 13 December 2008 - 09:52 PM

hi.


Did you use the same computer(infected) in posting right here?

Mark

Edited by mas_pogi, 13 December 2008 - 09:53 PM.


#5 dimsh2000

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Posted 13 December 2008 - 09:53 PM

No I'm using my laptop to post this right now. I also just discovered that when i try to run explorer.exe through the task manager, it doesn't want to run it.

#6 mas_pogi

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Posted 13 December 2008 - 10:55 PM

hi.

Have you tried logging in safe mode?

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Can your computer still get to safe mode? Let me know in your next reply.


Mark

#7 dimsh2000

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Posted 13 December 2008 - 11:01 PM

I tried Safe Mode already and got to log in, but the same thing was going on where I could only see my wallpaper and could use only task manager to run programs.

#8 mas_pogi

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Posted 13 December 2008 - 11:05 PM

hi.

Thanks for the info . I will process now your fix. :thumbsup:


Mark

#9 mas_pogi

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Posted 14 December 2008 - 09:15 AM

hi.

Welcome to Bleeping computer.

Please follow every instructions promptly.Do this in your infected computer not on laptop.
  • Using your Task manager, open the IExplorer like you did before.
    Now that you started your IExplorer. Go to this page.

  • Download ComboFix from one of these locations:

    Link 1
    Link 2
    Link 3

    * IMPORTANT !!! Save ComboFix.exe to your Desktop
    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
    • We will disable your AVG so that it will not interfere with the running of ComboFix.
      Do this every fixes we make and enable them after you are finish all the instructions.

      In your task manager, FILE > NEW TASK (run)..

      Key in
      "C:\Program Files\Grisoft\AVG7\avgcc.exe"

      deselect the "Turn on AVG Resident Shield" checkmark and save the setting.

      When you need to enable the AVG Resident Shield, just open the AVG Control Center program -> double-click on the "AVG Resident Shield" component -> select the "Turn on AVG Resident Shield" checkmark and save the setting.

      BTW your Antivirus is quite old. If don't like AVG8, I can suggest some free Antivirus later.
  • Open your TASK MANAGER, FILE > NEW TASK(run)
    Key in
    "%userprofile%\desktop\combofix.exe"

    ComboFix.exe will now run. Follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image



Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt and a fresh Hijackthis log in your next reply.
Mark

Edited by mas_pogi, 14 December 2008 - 09:51 AM.


#10 Carolyn

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Posted 20 December 2008 - 03:08 PM

Due to the lack of feedback, this Topic is closed.

If you need this topic reopened, please request this by sending the moderating team
a PM with the address of the thread. This applies only to the original topic starter.

Everyone else please begin a New Topic.
Member of ASAP (Alliance of Security Analysis Professionals)
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