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Can't Run Recovery Wizard


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#1 final_burden345

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Posted 13 December 2008 - 01:00 PM

I have a sony vaio from 2002 i believe. I got a virus that does not allow me to run most of the functions on my computer. When i start it up about half the time it freezes on the windows startup menu, but when i try to run the vaio recovery wizard it gives me an error that says "cannot locate recovery partition" and tells me to restart. I have tried just restoring to an earlier point but i get all the way to where you start the restore process and the window freezes every time. I have tried hitting F10 in the bootup menu to go to restore options but the window doesn't open. Im fresh out of ideas, and my anti virus wont get rid of the infected files (some of which are in my system 32 so i can't remove them). Any ideas please?

Edited by final_burden345, 13 December 2008 - 01:44 PM.


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#2 Queen-Evie

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Posted 13 December 2008 - 02:12 PM

Welcome to Bleeping Computer, Final_Burden345.

Yes, I have an idea. I will inform the moderators of your post and one of them can move it to the Am I Infected? forum. Our team of malware removal experts will guide you through the clean-up process.
Please reply and let them know which virus your system is infected with and what you have done to try to get it off your computer.

Edited by Queen-Evie, 13 December 2008 - 02:15 PM.


#3 garmanma

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Posted 13 December 2008 - 05:17 PM

Welcome to BC.
Please download Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.
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#4 final_burden345

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Posted 13 December 2008 - 06:21 PM

Thanks you for your help, ill upload the info soon.




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