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USB port and Audio problem.


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12 replies to this topic

#1 pozman21

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Posted 13 December 2008 - 11:02 AM

Hi, I have a problem with the USB ports of my computer. As well as programs freezing randomly. I will try to explain as much as possible.

I have a Dell Inspiron 1501 laptop with Windows XP with Service Pack 3.

Whenever I plug something into my USB port, it takes about 5 minutes to recognize. Sometimes it doesn't recognize it at all

Whenever I go on the internet and try to watch or listen to something with video or audio, the internet freezes. I try to end the process but it doesn't respond. I did notice that in the Applications menu of the Windows Task Manager, that 2 instances of the process are running, even though I only have 1 running. For example, when I go to a site like YouTube, the internet freezes up, and in the Task Manager, it says:

YouTube.com Not Responding
YouTube.com Not Responding

But I only have 1 YouTube running.

I believe there is something wrong with one of my svchost.exe processes, because when I end the one with the largest MemUsage, the computer beeps and then the internet and everything else start working, except for the fact that video I play has no sound because the svchost.exe process that I ended kills the audio mixer that I have.

Same with the USB device, when I end the svchost.exe process, the usb instantly gets recognized.

I hope I explained it clear what my problem is. What should I do?
- pozman21

I'm not sure if I posted this in the right place. If not, please tell me where. Thank you.

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#2 garmanma

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Posted 13 December 2008 - 11:57 AM

I noticed from your previous posts that you get infected a lot. What measures have you taken to prevent future infections? Are you sure you are not infected again?

I'd suggest one of these free online scans to ensure that you're not infected:
(Be advised that some of these scanners will pickup things in "quarantine" from other anti-virus programs - so review the results carefully)

Note: Kaspersky can take awhile

http://housecall.trendmicro.com
http://www.pandasecurity.com/homeusers/solutions/activescan/
http://www.kaspersky.com/virusscanner Scan Only - no removal
http://www.bitdefender.com/scan8/ie.html
http://support.f-secure.com/enu/home/ols.shtml
http://us.mcafee.com/root/mfs/default.asp
http://onlinescan.avast.com/
http://ca.com/us/securityadvisor/virusinfo/scan.aspx
http://www.eset.com/onlinescan/

<links compiled on 02/14/2008>

Edited by garmanma, 13 December 2008 - 11:58 AM.

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#3 pozman21

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Posted 13 December 2008 - 12:11 PM

Yes, a few times my computer got infected. I do have Norton Antivirus. But I'm not sure if I'm infected now or not.

I will run all the scans from the links you gave me and I'll let you know if those online scans have found anything.
Thanks,
-pozman21

#4 pozman21

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Posted 14 December 2008 - 02:33 PM

I ran all of the scans that you told me to run. All of them found nothing or just a few malware applications like an AIM install .exe file.

The problem is still present on my computer. Any suggestions would be appreciated. Thanks,
- pozman21

#5 Charybdis

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Posted 14 December 2008 - 11:53 PM

Restart your system, when you get into windows and everything has loaded check the task manager and see if you have two instances of iexplore.exe running, even though you havent opened anything

Edited by Charybdis, 15 December 2008 - 12:03 AM.


#6 pozman21

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Posted 15 December 2008 - 12:07 AM

Ok, I restarted my computer, and didn't open anything but TaskManager.
It found no instances of iexplorer.exe running.

It is running 8 instances of svchost.exe. Is that normal?

#7 Charybdis

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Posted 15 December 2008 - 12:09 AM

It is running 8 instances of svchost.exe. Is that normal?
it can be depending on your system.

are you trying the same usb devices (usb drives etc) have you tried a different device like a mouse or keyboard.
also, the svchost you end does the username system, local service or your username.

Edited by Charybdis, 15 December 2008 - 12:17 AM.


#8 cryptodan

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Posted 15 December 2008 - 03:01 AM

Id make sure that all your drivers are updated, as well as, windows updates.

#9 Budapest

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Posted 15 December 2008 - 04:31 PM

Have a look in the Event Viewer for any errors at the time you experience problems.

To open the Event Viewer go to Start > Control Panel > Administrative Tools > Event Viewer. Alternately, go to Start > Run and type in "eventvwr.msc" (without the quotes) and press Enter.

Check in all the categories.

If you find an error that occurred at the time right-click on it and select properties. Copy the information in the window and post it back here. This will help us diagnose your problem.

How To Use the Event Viewer
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#10 pozman21

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Posted 15 December 2008 - 05:20 PM

Okay I went to the Event Viewer to see if there were any errors at the time where my problem happened.
There weren't any at that exact time, but a couple errors within 10 minutes of my problem. I noticed a lot of errors under the System Category. There are an average of about 8 errors per hour.

There are two sources for the errors:

1. Service Control Manager
2. ati2mtag



Under "Service Control Manager" properties it says:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7011
Date: 12/15/2008
Time: 4:06:52 PM
User: N/A
Computer: JND-57B088ADE06
Description:
Timeout (30000 milliseconds) waiting for a transaction response from the Schedule service.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.



Under "ati2mtag" Properties it says:
Event Type: Error
Event Source: ati2mtag
Event Category: DAL
Event ID: 43016
Date: 12/15/2008
Time: 2:01:30 AM
User: N/A
Computer: JND-57B088ADE06
Description:
Not an EDID device OR I2c return failed
Data:
0000: 00 00 00 00 01 00 5a 00 ......Z.
0008: 2a 00 00 00 08 a8 00 c0 *.....
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


Not sure if this information was relevant to the problem I have. Hope so.

#11 Budapest

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Posted 15 December 2008 - 06:08 PM

The ati2mtag error is most likely related to your video card. You could try updating the video driver.

How to update a Windows hardware driver

Also, check your devices in Device Manager (Start > Run > type "devmgmt.msc" (without the quotes) and press Enter). Look for any "!", "?" or "X" symbols.
The power of accurate observation is commonly called cynicism by those who haven't got it.

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#12 pozman21

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Posted 21 December 2008 - 05:19 PM

I couldn't find an update for my video driver. I think it is up to date. It's an ATI Radeon Xpress 1150. The version is 8.31.0.0

The problem still persists on my computer.
- pozman21

#13 Budapest

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Posted 21 December 2008 - 05:23 PM

Even if the driver is up to date you should try reinstalling it.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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