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blue screen errors


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#1 starsdong

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Posted 08 August 2004 - 01:55 PM

My windows XP pro got such a problem: when I turn off or restart the computer, a blue screen will come out during shutting down

STOP c000021a (Fatal System Error)
The windows Logon Process system process terminated unexpectedly with a status of ox80000004 (ox00000000, ox00000000).
The system has been shut down.

But the system can be started later.
Furthermore, an error message will come out when I close some windows (IE, other application softwares etc.) saying:
xxxx has encounterd a problem and ...

can anyone help me?
Thanks

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#2 Guest_brunt_*

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Posted 08 August 2004 - 01:58 PM

Howdy starsdong. Lets see if we can get a little deeper into the error message. Right click my computer...left click manage... left click event viewer...click on applications see if there are any red or yellow warnings in there. then on systme under event viewer and see if any yellow or red warnings are in there! Let me know what they say! There will be a bunch just tell the first cupople warnings in each

#3 starsdong

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Posted 08 August 2004 - 02:15 PM

hi, brunt:
There are many errors in Application
the most recent one is

Date: 2004-8-8 Source: Application Error
Time: 15:05:29 Category: None
Type: Error Event ID: 1000
User: N/A
Computer: XINDONG

Description:
Faulting application mmc.exe, version 5.1.2600.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

In System of Event viewer, there are a few warnings and errors:
First warning:
Date: 2004-8-8 Source: b57w2k
Time: 14:24:05 Category: None
Type: Warning EventID: 4
User: N/A
Computer: XINDONG

Description:
Broadcom 570x Gigabit Integrated Controller: The network link is down. Check to make sure the network cable is properly connected.

And the first error is like this
Date: 2004-8-8 Source: Cdrom
Time: 14:21:44 Category: None
Type: Error EventID: 15
User: N/A
Computer: XINDONG

Description:
The device, \Device\CdRom0, is not ready for access yet.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

#4 Guest_brunt_*

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Posted 08 August 2004 - 02:18 PM

hmm. ok would do me a favor and go to this site and run a test. and paste the results back here! You have to click "after the test" the techexpress button and copy the letters and number. This way I can get deeper into your system as it is saying your ethernet adapter is down.

pcpitstop.com, run the full test

#5 Guest_brunt_*

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Posted 08 August 2004 - 02:26 PM

Here download this as well and instlal it ! This is for the faulting application


http://www.microsoft.com/downloads/details...&displaylang=en

#6 starsdong

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Posted 08 August 2004 - 02:34 PM

how long does it take?
It seems to stuck at "Checking Internet upload speed..."
it stops there for already 5mins

#7 starsdong

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Posted 08 August 2004 - 02:36 PM

forget about the previous one. It goes on now

#8 Guest_brunt_*

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Posted 08 August 2004 - 02:36 PM

oh you cant be doing anything else while your doing the test! Sorry forgot to tell you that!

#9 starsdong

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Posted 08 August 2004 - 03:04 PM

The test summary report is here:
http://www.pcpitstop.com/pcpitstop/Summary...9RALWPL3AUSQYFE

#10 starsdong

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Posted 08 August 2004 - 03:15 PM

I have installed the package you give me. But the faulting is still there. Every time it is saying:

xxxxxxx (IE, MMC etc) has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of something, the information you were working on might be lost.
For more information about this error, click here.

Then those IE or MMC windows will crash.

#11 Guest_brunt_*

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Posted 08 August 2004 - 03:24 PM

Here go here and download this and let it run the diagnostic on yuor pc! I already put your serial number in so just download from htp.


Dell

#12 starsdong

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Posted 08 August 2004 - 03:37 PM

I downloaded that file and run it, it says:

Diagnostics:Dell 32 Bit Diagnostics Diagnostics Utility Version A5035
For
PowerEdge - 4600, 6600, 6650, 2650, 2600, 1600SC, 1750;
PowerVault - 770N, 775N
On
Not Applicable - English

When I continue, the error window comes out
32-bit Self-extractor module has encounter a problem and ........

#13 Guest_brunt_*

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Posted 08 August 2004 - 03:44 PM

hmm I am trying to find a solution other than reformatting your hd and alot of the solutions are pointin gthat way! Do you have go back installed?

#14 starsdong

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Posted 08 August 2004 - 03:44 PM

I need to mention, when I finished downloading that file, an error window came out too. Similar as I said before. I don't know if this affects the downloaded file?

#15 starsdong

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Posted 08 August 2004 - 03:46 PM

At least, I have not installed GoBack manually and I cannot find it in the Programs list.




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