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Vista won't start after December 10 updates

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#1 Linda79


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Posted 12 December 2008 - 12:21 PM

Trying to help a friend with her Dell Inspiron 1420 laptop (Duo Core Processor, sorry I don't have it here so just going by memory) - she has Windows Vista (32-bit) installed, and the computer has been working OK for the past year. Now, after the freakin' Windows automatic updates did 13 updates on December 10, the next day the computer will not start Windows. I'm in over my head, but want to try to help. We try the System Repair, and get a message that it cannot be repaired, and to disconnect any new devices. We disconnect a new Dell wireless printer she installed a few days earlier. No change. I try to do System Restore, which I can access back to November 20 update of Vista Service Pack 1, but System Restore will not work - can't remember the exact error message but we try this several times until now we can't even do System Restore because we get a message saying "the System Restore Wizard is already running." So then she takes it to work and the IT guy there tries some things including starting it in Safe Mode - she can't remember what he said beyond "something's hanging it up and you're going to have to go back to the factory install." She has photos, screenplays, etc on the hard drive that of course she has not backed up anywhere. So next I try making a Vista 32-bit recovery disk and boot from the disk to see if we can get-around whatever's hanging things up, but we get the same messages (can't repair, System Restore Wizard already running). I even tried to uninstall the SP1 from a command prompt but that didn't work. Did "fixboot" from command prompt - nothing. I'm going to post the Problem Signature stuff below, and I'm hoping somebody has an idea or two to at least help her retrieve her stuff. I'm also going to try the Knoppix route next to see if we can use Linux to access her files. Anyway, any help would be appreciated. What I could see from the System Restore (before it died) goes back to November 20 with the SP1 update. Then there are more updates. Then she loaded Microsoft Word Home & Student 2007. Then more updates. Then she installed a Dell Wireless printer and driver a few days ago. Then more updates. Still working OK. Then the fatal 13 updates on December 10. Here are the problem signatures:

Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailover
Problem Signature 02: 6.0.6000.16386.6.0.6001.1800
Problem Signature 03: 6
Problem Signature 04: 983055
Problem Signature 05: 0xf4
Problem Signature 06: 0xf4
Problem Signature 07: 0
Problem Signature 08: 2
Problem Signature 09: WrpRepair
Problem Signature 10: 2
OS Version: 6.0.6000.
Locale ID: 1033

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#2 usasma


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Posted 13 December 2008 - 08:17 AM

I've been unable to locate the meanings of the Problem Signatures in the above message. Does anyone have a listing?

While waiting for a reply, can you post the results of the Startup Repair process from the SrtTrail.txt log file? It's usually located here: C:\Windows\System32\LogFiles\Srt\SrtTrail.txt
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