Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.


go.google and compture freeze

  • Please log in to reply
2 replies to this topic

#1 TonyAbbott


  • Members
  • 1 posts
  • Local time:09:19 AM

Posted 12 December 2008 - 11:39 AM

Dear all,

I've had a Latitude D810 (with Windows XP Home edition) since early 2006, about a month ago it started doing some very strange things.

Firstly it stopped allowing me to logo on. The logon screen would just freeze. The pointer would move but not allow me to enter my ID, or would freeze after my ID had been entered by not logon. Occastionally it would freeze while I was doing something.

I tried to run the check disk facility (as I do monthly), and that wouldn't start. It immediatly return the message "CHECK DISK COULD NOT START", similar message was recevied when I tried to defragment. Around the same time I noticed that when using google, instead of being able to click and load the page from the search results I went through something called go.google.

From reading about this I down loaded Malware - which found and quarentined loads of files. It said that to complete the job I need to reboot - which I did, but once again the system froze on logon.

I used the Dell support site and tried varoius things none of which appear to have resolved the go.google or check disk problem. I tried:

* the Pre-Boot Assesment - which returned nothing

* The restore using <CTL> and <F11> on the Dell splash page - did not seem to register the key stroke.

* The restore to a previous safe settings using the Support on the PC allowed me to pick a date, but the wizard wouldn't accept the <next> after selectign the date.

* I tried chkdsk from the command line, but while read only found nothing everytime I used /f - the machine froze on reboot and when powered down and up it allowed me to logon, but did not appear to run anything.

Any one have any ideas - I completely stuck. I even thought about a full reload, but while I have the Dell disk with Windows on it I don't have the serial number as I think it got thrown away when I moved house.

Edited by Orange Blossom, 12 December 2008 - 01:56 PM.
Move from XP forum to Am I Infected. ~ OB

BC AdBot (Login to Remove)


#2 Zllio


  • Members
  • 1,107 posts
  • Local time:05:19 AM

Posted 12 December 2008 - 12:46 PM

Hi Tony,

This sounds like it might be malware. Can you get into safe mode by clicking on the F8 key during bootup until it brings you to the menu that includes safe mode and if possible safe mode with networking? Can you get into safe mode? You said you downloaded Malware, but I wonder if you meant MalwareBytes. If so, see if you can get into safe mode and run MalwareBytes. Then without turning your computer off, try some of the other scans you'll find recommended in the Am I Infected forum like SuperAntiSpyware and Spybot S&D. They will also be able to recommend some other tools that can look for other kinds of malware files.


#3 ruby1


    a forum member

  • Members
  • 2,375 posts
  • Local time:10:19 AM

Posted 12 December 2008 - 01:33 PM

can you run either or both of these; meanwhile we will get you moved to the
Am I Infected section

Please download Malwarebytes Anti-Malware and save it to your Desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.

  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue. If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
  • On the Scanner tab:
    • When installation has finished, make sure you leave both of these checked:
      • Update Malwarebytes' Anti-Malware
      • Launch Malwarebytes' Anti-Malware
    • Then click Finish.
    • MBAM will automatically start and you will be asked to update the program before performing a scan.
    • Make sure the "Perform Quick Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.

  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.

Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.

then try
Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your Desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates".

    (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method.

To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

if you can run either or both and give us their reports someone can check them for you :thumbsup:

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users