I've had a Latitude D810 (with Windows XP Home edition) since early 2006, about a month ago it started doing some very strange things.
Firstly it stopped allowing me to logo on. The logon screen would just freeze. The pointer would move but not allow me to enter my ID, or would freeze after my ID had been entered by not logon. Occastionally it would freeze while I was doing something.
I tried to run the check disk facility (as I do monthly), and that wouldn't start. It immediatly return the message "CHECK DISK COULD NOT START", similar message was recevied when I tried to defragment. Around the same time I noticed that when using google, instead of being able to click and load the page from the search results I went through something called go.google.
From reading about this I down loaded Malware - which found and quarentined loads of files. It said that to complete the job I need to reboot - which I did, but once again the system froze on logon.
I used the Dell support site and tried varoius things none of which appear to have resolved the go.google or check disk problem. I tried:
* the Pre-Boot Assesment - which returned nothing
* The restore using <CTL> and <F11> on the Dell splash page - did not seem to register the key stroke.
* The restore to a previous safe settings using the Support on the PC allowed me to pick a date, but the wizard wouldn't accept the <next> after selectign the date.
* I tried chkdsk from the command line, but while read only found nothing everytime I used /f - the machine froze on reboot and when powered down and up it allowed me to logon, but did not appear to run anything.
Any one have any ideas - I completely stuck. I even thought about a full reload, but while I have the Dell disk with Windows on it I don't have the serial number as I think it got thrown away when I moved house.
Edited by Orange Blossom, 12 December 2008 - 01:56 PM.
Move from XP forum to Am I Infected. ~ OB