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HijackThis Log: Please help Diagnose


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2 replies to this topic

#1 ruby1624

ruby1624

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Posted 12 December 2008 - 06:57 AM

Mod. edit. Pasting in contextual information from another post. ~ OB

hi i tried to follow everything, but everytime i try to restart the computer, the firewall is gone, i tried to set it up again but still the same thing "symantec email proxy" is showing. i tried to Download and Run Random's System Information Tool (RSIT) but it wont work when i try to click the icon on the desktop, saying Error: Subscript used with non- Array variable.


i hopw you could help me asap coz its ruining my pc

End of added material. ~ OB

StartupList report, 12/12/2008, 7:55:15 PM
StartupList version: 1.52.2
Started from : C:\HijackThis\HijackThis.EXE
Detected: Windows XP SP1 (WinNT 5.01.2600)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\explore.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\drivers\SYSMON.EXE
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\System32\firewall.exe
C:\WINDOWS\system32\sysmgr.exe
C:\WINDOWS\System32\qbbi.exe
C:\WINDOWS\System32\spoolsvc.exe
C:\WINDOWS\system32\svscs.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\System32\dllcache\wintcpi.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\SysMon\SysMonSvc.exe
C:\WINDOWS\system\VMwareService.exe
C:\PROGRA~1\SysMon\SysMon.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Registry Mechanic\RegMech.exe
C:\WINDOWS\Explorer.exe
C:\HijackThis\HijackThis.exe
C:\WINDOWS\system32\notepad.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe

--------------------------------------------------

Listing of startup folders:

Shell folders Common Startup:
[C:\Documents and Settings\All Users.WINDOWS\Start

Menu\Programs\Startup]
Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat

7.0\Reader\reader_sl.exe

--------------------------------------------------

Checking Windows NT UserInit:

[HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon]
UserInit = C:\WINDOWS\system32\userinit.exe,

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

SoundMan = SOUNDMAN.EXE
explore.exe = C:\WINDOWS\system32\drivers\explore.exe
Cryptographic Service = C:\WINDOWS\System32\ygvyq.exe
SYSMON.EXE = C:\WINDOWS\system32\drivers\SYSMON.EXE
ccApp = "C:\Program Files\Common Files\Symantec

Shared\ccApp.exe"
vptray = C:\PROGRA~1\SYMANT~1\VPTray.exe
SysMon = "C:\Program Files\SysMon\SysMon.exe" -Embedding
Windows Network Firewall = C:\WINDOWS\System32\firewall.exe
Spooler SubSystem App = C:\WINDOWS\System32\spoolsvc.exe
Microsoft® System Manager = C:\WINDOWS\system32\sysmgr.exe
Windows Explorer = C:\WINDOWS\System32\explorer.exe
mmsass = qbbi.exe
nl2plwrk = C:\WINDOWS\system32\svscs.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

mmsass = qbbi.exe

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

MSMSGS = "C:\Program Files\Messenger\msmsgs.exe" /background
zhido = C:\WINDOWS\System32\zhido.exe
Uniblue RegistryBooster 2009 = C:\Program

Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
Yahoo! Pager = "C:\Program

Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
vamsoft = C:\WINDOWS\System32\vamsoft.exe
nl2plwrk = C:\WINDOWS\system32\svscs.exe
RegistryMechanic = C:\Program Files\Registry

Mechanic\RegMech.exe /H

--------------------------------------------------

Shell & screensaver key from C:\WINDOWS\SYSTEM.INI:

Shell=*INI section not found*
SCRNSAVE.EXE=*INI section not found*
drivers=*INI section not found*

Shell & screensaver key from Registry:

Shell=Explorer.exe
SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr
drivers=*Registry value not found*

Policies Shell key:

HKCU\..\Policies: Shell=*Registry value not found*
HKLM\..\Policies: Shell=*Registry value not found*

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll -

{02478D38-C3F9-4efb-9B51-7695ECA05670}
(no name) - C:\Program Files\Adobe\Acrobat

7.0\ActiveX\AcroIEHelper.dll -

{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}
(no name) - C:\WINDOWS\System32\cao220.dll -

{CE7C3CF0-4B15-11D1-ABED-709549C10000}
(no name) -

C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\YTSingleInstance.dll -

{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}

--------------------------------------------------

Enumerating Download Program Files:

[{33564D57-0000-0010-8000-00AA00389B71}]
CODEBASE =

http://download.microsoft.com/download/F/6...91A6-77E1-4E20-

9F5F-94901338C922/wmv9VCM.CAB

[Shockwave Flash Object]
InProcServer32 = C:\WINDOWS\System32\Macromed\Flash\Flash10a.ocx
CODEBASE =

http://download.macromedia.com/pub/shockwa...s/flash/swflash.

cab

--------------------------------------------------

Enumerating Windows NT logon/logoff scripts:
*No scripts set to run*

Windows NT checkdisk command:
BootExecute = autocheck autochk *

Windows NT 'Wininit.ini':
PendingFileRenameOperations: |||

--------------------------------------------------

Enumerating ShellServiceObjectDelayLoad items:

PostBootReminder: C:\WINDOWS\system32\SHELL32.dll
CDBurn: C:\WINDOWS\system32\SHELL32.dll
WebCheck: C:\WINDOWS\System32\webcheck.dll
SysTray: C:\WINDOWS\System32\stobject.dll

--------------------------------------------------
End of report, 6,329 bytes
Report generated in 0.531 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on

WinNT
/forcent - to include WinNT-only startups even if running on

Win9x
/forceall - to include all Win9x and WinNT startups,

regardless of platform
/history - to list version history only

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:07:04 PM, on 12/12/2008
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\System32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\drivers\SYSMON.EXE
C:\WINDOWS\SOUNDMAN.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\WINDOWS\system32\drivers\explore.exe
C:\WINDOWS\System32\firewall.exe
C:\WINDOWS\System32\spoolsvc.exe
C:\WINDOWS\system32\sysmgr.exe
C:\WINDOWS\System32\qbbi.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\svscs.exe
C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\dllcache\wintcpi.exe
C:\Program Files\SysMon\SysMonSvc.exe
C:\WINDOWS\system\VMwareService.exe
C:\PROGRA~1\SysMon\SysMon.exe
C:\Program Files\Chikka Messenger\Chikka v.4\ChikkaLauncher.exe
c:\sydfsem.exe
C:\WINDOWS\Explorer.exe
C:\WINDOWS\system32\cmd.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Uniblue\DriverScanner\DriverScanner.exe
C:\Program Files\Registry Mechanic\regmech.exe
C:\Documents and Settings\Kris.KRISQ\Desktop\hijackthis_sfx1991.exe
C:\HijackThis\HijackThis.exe
C:\WINDOWS\System32\notepad.exe
C:\WINDOWS\System32\x.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.com/customize/ie/defaul...rch/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://us.rd.yahoo.com/customize/ie/defaul...//www.yahoo.com
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
F2 - REG:system.ini: Shell=Explorer.exe %windir%\system32\drivers\SYSMON.EXE
O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: IEHlprObj Class - {CE7C3CF0-4B15-11D1-ABED-709549C10000} - C:\WINDOWS\System32\cao220.dll
O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\YTSingleInstance.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\YAHOO!\Companion\Installs\cpn\yt.dll
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [explore.exe] C:\WINDOWS\system32\drivers\explore.exe
O4 - HKLM\..\Run: [Cryptographic Service] C:\WINDOWS\System32\ygvyq.exe
O4 - HKLM\..\Run: [SYSMON.EXE] C:\WINDOWS\system32\drivers\SYSMON.EXE
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [SysMon] "C:\Program Files\SysMon\SysMon.exe" -Embedding
O4 - HKLM\..\Run: [Windows Network Firewall] C:\WINDOWS\System32\firewall.exe
O4 - HKLM\..\Run: [Spooler SubSystem App] C:\WINDOWS\System32\spoolsvc.exe
O4 - HKLM\..\Run: [Microsoft® System Manager] C:\WINDOWS\system32\sysmgr.exe
O4 - HKLM\..\Run: [Windows Explorer] C:\WINDOWS\System32\explorer.exe
O4 - HKLM\..\Run: [mmsass] qbbi.exe
O4 - HKLM\..\Run: [nl2plwrk] C:\WINDOWS\system32\svscs.exe
O4 - HKLM\..\RunServices: [mmsass] qbbi.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [zhido] C:\WINDOWS\System32\zhido.exe
O4 - HKCU\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S
O4 - HKCU\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet
O4 - HKCU\..\Run: [vamsoft] C:\WINDOWS\System32\vamsoft.exe
O4 - HKCU\..\Run: [nl2plwrk] C:\WINDOWS\system32\svscs.exe
O4 - HKCU\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H
O4 - HKUS\S-1-5-21-507921405-1292428093-839522115-1003\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background (User '?')
O4 - HKUS\S-1-5-21-507921405-1292428093-839522115-1003\..\Run: [zhido] C:\WINDOWS\System32\zhido.exe (User '?')
O4 - HKUS\S-1-5-21-507921405-1292428093-839522115-1003\..\Run: [Uniblue RegistryBooster 2009] C:\Program Files\Uniblue\RegistryBooster\RegistryBooster.exe /S (User '?')
O4 - HKUS\S-1-5-21-507921405-1292428093-839522115-1003\..\Run: [Yahoo! Pager] "C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe" -quiet (User '?')
O4 - HKUS\S-1-5-21-507921405-1292428093-839522115-1003\..\Run: [vamsoft] C:\WINDOWS\System32\vamsoft.exe (User '?')
O4 - HKUS\S-1-5-21-507921405-1292428093-839522115-1003\..\Run: [nl2plwrk] C:\WINDOWS\system32\svscs.exe (User '?')
O4 - HKUS\S-1-5-21-507921405-1292428093-839522115-1003\..\Run: [RegistryMechanic] C:\Program Files\Registry Mechanic\RegMech.exe /H (User '?')
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O7 - HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System, DisableRegedit=1
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROPROJ.DLL
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {E5D12C4E-7B4F-11D3-B5C9-0050045C3C96} - C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
O20 - Winlogon Notify: lerxyn - lerxyn.dll (file missing)
O20 - Winlogon Notify: mlJDTmli - mlJDTmli.dll (file missing)
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\System32\Ati2evxx.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: FCI - Unknown owner - C:\WINDOWS\System32\fci.exe.exe:ext.exe (file missing)
O23 - Service: ICF - Unknown owner - C:\WINDOWS\System32\icf.exe.exe:ext.exe (file missing)
O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE
O23 - Service: Microsoft Windows TCP Protocol - Unknown owner - C:\WINDOWS\System32\dllcache\wintcpi.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe
O23 - Service: SysMonSvc - Kapish Ltd. - C:\Program Files\SysMon\SysMonSvc.exe
O23 - Service: VMwareService - Unknown owner - C:\WINDOWS\system\VMwareService.exe

--
End of file - 9211 bytes

Edited by Orange Blossom, 12 December 2008 - 01:12 PM.


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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
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Posted 20 December 2008 - 12:08 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.


Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE

Orange Blossom :thumbsup:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,993 posts
  • OFFLINE
  •  
  • Gender:Not Telling
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  • Local time:06:14 AM

Posted 26 December 2008 - 09:39 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please Start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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