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Can log off user once but next user is unable to log off or shut down or restart


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#1 Hard Knocks

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Posted 11 December 2008 - 08:51 PM

Hi,

I am a new member but a frequent reader. I finally found a problem that I could not search my way out of.

I have a fairly new installation of XP Pro running on my work group. Everything is and has been working fine other than the fact that I recently noticed that when I log off (start- log off) (CTL ALT DEL-Log Off), log back in as a different user I am not able to log off or shut down or restart the system the second time. Everything else works fine but I need to hard boot the system to shut it down or switch users again.

The only thing that I have done recently is change the system name from the name given at the time of install???

I have tried to do a full repair with my XP CD but that has proven to be a waist of time as the system still behaves the same.

Your help or advice is greatly appreciated.

Doug

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#2 Charybdis

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Posted 11 December 2008 - 09:06 PM

try turning fast user switching off

#3 Hard Knocks

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Posted 11 December 2008 - 09:16 PM

Thanks for the reply, I have already got fast switching un checked/turned off.

#4 Charybdis

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Posted 11 December 2008 - 09:19 PM

does the event log show anything at the time of shutdown
also try xp antispy
http://www.xp-antispy.org/index.php/lang-en

there is an option to enable fast shutdown which automatically closes programs after x time
run the program tick the fast shutdown box and apply and give it another go.

#5 Charybdis

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Posted 11 December 2008 - 09:40 PM

also do you have process guard installed ???

and this can also help
http://www.microsoft.com/downloads/details...;displaylang=en

Edited by Charybdis, 11 December 2008 - 09:42 PM.


#6 Hard Knocks

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Posted 11 December 2008 - 09:57 PM

Thanks for your help.

The log shows that there was a failed attempt to log off, or shut down. Do you want me to post a screen shot of the log? I also forgot to post that I have already installed the profile hive cleanup service butn no help.

Thanks again,

Doug

#7 Charybdis

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Posted 11 December 2008 - 09:58 PM

Thanks for your help.

The log shows that there was a failed attempt to log off, or shut down. Do you want me to post a screen shot of the log? I also forgot to post that I have already installed the profile hive cleanup service butn no help.

Thanks again,

Doug

please, and ones just before it as well if they are yellow or red

#8 Hard Knocks

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Posted 11 December 2008 - 10:12 PM

Thanks,

Hope this helps

Doug

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#9 Hard Knocks

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Posted 11 December 2008 - 10:26 PM

Here is the message from an attempted log off.

Doug

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#10 Charybdis

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Posted 11 December 2008 - 10:40 PM

It looks to be a program that might be interfering, open msconfig, go to startup tab and uncheck everything and restart, also unplug all devices other then keyboard mouse and monitor and try as USB devices can also do this (try a ps/2 keyboard if possible)

Shutdown issues
http://aumha.org/win5/a/shtdwnxp.htm

#11 Hard Knocks

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Posted 12 December 2008 - 06:40 AM

Thanks,

I have already tried to disable everything from startup with no sucess, but I have not tried usb devices. That system has a usb printer on it that loads companion software everytime you log in or change user. I wonder if that may be the issu. I will advise as soon as I test it.

Thanks again,

Doug

#12 Hard Knocks

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Posted 12 December 2008 - 03:41 PM

It was the printer. I removed and reinstalled the print drivers. Problem solved! I never expected that the printer woud cause this type of error, but it did. Thank You Charybdis for all of your help!

Doug




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