Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Laptop won't start


  • Please log in to reply
23 replies to this topic

#1 Jen42

Jen42

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 11 December 2008 - 05:33 AM

When I turn the laptop on, it says it needs to do a startup repair. When I tell it to go ahead, it says it can't be fixed automatically. I've tried a system restore, but I don't entirely know how this works, it told me there were some discs not in the selected restore point, so I just tried for the C: drive. but it told me it failed due to an unspecified error, and also that there was not enough space.

In the error report it says something about the registry being corrupt.

I don't really want to lose any of the data if I can help it, I created the first recovery disc that it told me to when I got the computer, but I haven't done any backups since.

thanks

P.S It's a Compaq

Vista

BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:04 AM

Posted 11 December 2008 - 07:18 AM

Can you get into Windows at all? Have you tried Safe Mode? To do this, try tapping the F8 key repeatedly just before the Windows Splash Screen comses up (the first Windows screen that you see).

Try both Last Known Good Configuration and Safe Mode in that screen.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Jen42

Jen42
  • Topic Starter

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 11 December 2008 - 04:52 PM

It won't work in safemade either. Last Known Good Configuration didn't help either.

Any more ideas?

thanks so much

#4 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:04 AM

Posted 13 December 2008 - 07:08 AM

I would try a bootable diagnostic utility available from the manufacturer of your hard drive. You can get links to the most common ones here: http://www.bleepingcomputer.com/forums/t/28744/hard-drive-installation-and-diagnostic-tools/
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 Jen42

Jen42
  • Topic Starter

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 13 December 2008 - 04:31 PM

I'm not sure which one I'll need, or how to use them. Could you help out a bit more please? thanks

#6 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:04 AM

Posted 13 December 2008 - 04:56 PM

Go to Start and type in "devmgmt.msc" (without the quotes) and press Enter
Click on the + sign next to Disk Drives
Let us know what the entry there says.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 Jen42

Jen42
  • Topic Starter

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 13 December 2008 - 05:07 PM

I can't get to "start"

#8 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:04 AM

Posted 13 December 2008 - 05:16 PM

Sorry, I don't read back to the beginning of all topics!

Download the CD image and the Users Guide for the Hitachi Drive Fitness Test (DFT) from here (it's free): http://www.hitachigst.com/hdd/support/download.htm#DFT

Follow the directions to make a bootable CD from the image file (another option is Alex Feinman's ISORecorder Power Toy available for free from here: http://isorecorder.alexfeinman.com/Vista.htm )

Boot from the CD and let it test your drive. Accept the defaults (by pressing Enter). Once you get to the test selection menu, select "A" for the Advanced test, then press "S" to Start the test. Let it run until it finishes. Let us know what it says at the end (generally a green screen means it's OK, a red screen means it's bad).
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 Jen42

Jen42
  • Topic Starter

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 13 December 2008 - 05:36 PM

There were a few options, but I just clicked enter, which was for number 1 of each option. I assume that's what you meant. It's now running an advanced test. I'll let you know what it says at the end.

Jen

#10 Jen42

Jen42
  • Topic Starter

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 13 December 2008 - 06:16 PM

Yep, I've git the red screen.

I guess I should choose sector repair?

#11 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:04 AM

Posted 13 December 2008 - 06:54 PM

If it offers Sector Repair that's the best choice for you. Be advised that this will wipe data off of the hard drive - so you're likely to lose data and will probably have to reinstall Windows.

If the Sector Repair is successful run another test with the tool afterwards to ensure that it's fixed everything.
Then it depends on what caused the sector(s) to go bad. It could fix it and you won't have any further issues - OR - it can just postpone the complete failure of the drive. If the retest shows bad again, I'd assume the drive was dying and would make plans to get a replacement as soon as possible.

With some info on the make and model of your laptop we should be able to figure out what kind of drive it is. The drive's are easy to replace and (with a set of recovery disks) are easy to set Windows up on.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#12 Jen42

Jen42
  • Topic Starter

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 14 December 2008 - 04:11 AM

It seemed to fix it. So I ran the scan again, and it said all was well (green screen). But then I tried to restart normally, and The same problem was there. I'm running the test again now.

I do have the Vista recovery discs, which it told me to make when I first got the laptop. And I know its a Compaq. If any of that helps.

#13 Jen42

Jen42
  • Topic Starter

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 14 December 2008 - 05:43 AM

The test still says it's OK. (green). But it's definitely still not right.

#14 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,091 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:02:04 AM

Posted 14 December 2008 - 07:07 AM

Sector repair attempts to repair the sectors - but as I stated, you may lose files/data because of it. It attempts to rewrite the data back to the sector in an attempt to repair it - if it's not able to repair it, then it marks it as bad and moves on to the next block.

In this case, since it doesn't boot, I'd suspect that the beginning sectors on the disk were what was repaired.

Will the Startup Repair work now? Give it a try and let us know the results (if any).



The DFT tests your physical hard drive. This doesn't account for any of the file system stuff on the hard drive, nor does it account for Windows.

Startup Repair tests the file system stuff on your hard drive (along with some other tests). It's the fix of choice for these sorts of errors. It can fail for many different reasons - but the most common is a bad hard drive. When the DFT asks you if the list of devices is correct - please jot down the numbers there and post back with that info (it's usually enough info for us to identify your drive). Once we find the drive make and model, we can recommend a more specific test for your hard drive. I refer people to the manufacturer of the hard drive because the manufacturer usually builds in extra stuff that only their diagnostic can read.

Also, it's not just the hard drive that can fail. One example is a failure of the device (on the motherboard) that controls the hard drive. This will give similar symptoms, but won't be revealed by a hard drive test. In those cases I recommend the SeaTools by SeaGate because their test includes a Hard Drive Controller test.
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#15 Jen42

Jen42
  • Topic Starter

  • Members
  • 316 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Australia
  • Local time:04:04 PM

Posted 14 December 2008 - 03:58 PM

OK. Startup Repair didn't work.

Here's the device list:
No:00
Device:ATA
Address:PCI IDE 2 master
Device Name:HTS541680J9SA00
Capacity:80.03 GB




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users