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Windows Update keeps getting turned off


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#1 lamago

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Posted 11 December 2008 - 12:26 AM

Hi everyone.

I know I have a virus on my PC because it keeps getting the Windows update turned off. The Search & Destroy keeps finding it, but the Malware tool suggested here says everything is clean. I did run the combofix.exe and the computer is performing better. But I know something is still there. What should I do?

Thanks for you help and thank you for having this website going.


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#2 lamago

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Posted 11 December 2008 - 12:51 AM

Some more information, I am using Windows XP.

#3 Budapest

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Posted 11 December 2008 - 01:09 AM

Please download ATF Cleaner by Atribune & save it to your desktop. alternate download link DO NOT use yet.
Please download and install SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here and unzip into the program's folder.)
  • Under the "Configuration and Preferences", click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen and exit the program.
  • Do not run a scan just yet.
Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Double-click ATF-Cleaner.exe to run the program.
  • Under Main "Select Files to Delete" choose: Select All.
  • Click the Empty Selected button.
  • If you use Firefox browser click Firefox at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • If you use Opera browser click Opera at the top and choose: Select All
  • Click the Empty Selected button.
    If you would like to keep your saved passwords, please click No at the prompt.
  • Click Exit on the Main menu to close the program.
Note: On Vista, "Windows Temp" is disabled. To empty "Windows Temp" ATF-Cleaner must be "Run as an Administrator".

Scan with SUPERAntiSpyware as follows:
  • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#4 lamago

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Posted 11 December 2008 - 02:32 AM

Hi Budapest,

Thanks for you help. I ran the Superantispywares in Safe mode and receveived a pop-up telling me there were 33 threats, I click on ok and it asked me to re-boot. However, now when I got to Superantispyware I do not see a log listed. I find the location your are referring to but there is no log. The Check boxes for Keed a detailed log.

?

M

#5 lamago

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Posted 11 December 2008 - 03:05 AM

Found it, It was stored under a different user. Now my compter is making a loud noise right after the Windows XP sign. Can this be related?

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 12/10/2008 at 11:05 PM

Application Version : 4.23.1006

Core Rules Database Version : 3661
Trace Rules Database Version: 1641

Scan type : Complete Scan
Total Scan Time : 01:08:29

Memory items scanned : 163
Memory threats detected : 0
Registry items scanned : 7688
Registry threats detected : 5
File items scanned : 26118
File threats detected : 33

Rogue.Component/Trace
HKLM\Software\Microsoft\C8343EFC
HKLM\Software\Microsoft\C8343EFC#c8343efc
HKLM\Software\Microsoft\C8343EFC#Version
HKLM\Software\Microsoft\C8343EFC#c834937c
HKLM\Software\Microsoft\C8343EFC#c834fa99

Adware.Vundo/Variant
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP265\A0045877.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP265\A0045878.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP265\A0045879.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP265\A0045880.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP267\A0048877.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP268\A0048926.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP271\A0048999.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP271\A0049001.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP273\A0051103.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052155.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052149.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052151.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052152.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052153.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052154.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052173.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052156.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052157.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052158.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052159.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052160.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052161.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052162.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052163.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052164.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052165.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052166.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052167.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052168.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052169.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052171.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052172.DLL
C:\SYSTEM VOLUME INFORMATION\_RESTORE{896CB398-D1C4-41BB-85C4-BDA7DEA07073}\RP275\A0052175.DLL

#6 Budapest

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Posted 11 December 2008 - 10:15 PM

Now try this scan:

http://www.bleepingcomputer.com/forums/t/131299/how-to-use-sdfix/
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 lamago

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Posted 12 December 2008 - 02:21 AM

Here is what I got my the second scan. Is this good? I still hear the noise on upon start-up.


SDFix: Version 1.240
Run by Administrator on Thu 12/11/2008 at 11:04 PM

Microsoft Windows XP [Version 5.1.2600]
Running From: C:\SDFix

Checking Services :


Restoring Default Security Values
Restoring Default Hosts File

Rebooting


Checking Files :

No Trojan Files Found






Removing Temp Files

ADS Check :



Final Check :

catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2008-12-11 23:10:28
Windows 5.1.2600 Service Pack 3 NTFS

scanning hidden processes ...

scanning hidden services & system hive ...

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sptd\Cfg]
"s1"=dword:2df9c43f
"s2"=dword:110480d0
"h0"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"p0"="C:\Program Files\DAEMON Tools Lite\"
"h0"=dword:00000000
"khjeh"=hex:2f,89,98,55,94,ca,db,ca,84,58,5c,22,19,4b,19,2a,a4,f5,c3,2c,8a,..

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001]
"a0"=hex:20,01,00,00,93,e8,bb,bd,f9,56,2b,e7,07,7d,05,a0,a5,2f,12,1d,15,..
"khjeh"=hex:04,e2,2e,53,73,7c,7b,de,7e,65,9c,d8,d5,dd,b5,5e,2e,fa,2e,ee,fc,..

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001\0Jf40]
"khjeh"=hex:62,85,f6,1d,98,e2,08,88,68,c4,c3,19,a5,b5,c5,c6,50,0e,b7,70,43,..
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"p0"="C:\Program Files\DAEMON Tools Lite\"
"h0"=dword:00000000
"khjeh"=hex:2f,89,98,55,94,ca,db,ca,84,58,5c,22,19,4b,19,2a,a4,f5,c3,2c,8a,..

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001]
"a0"=hex:20,01,00,00,93,e8,bb,bd,f9,56,2b,e7,07,7d,05,a0,a5,2f,12,1d,15,..
"khjeh"=hex:04,e2,2e,53,73,7c,7b,de,7e,65,9c,d8,d5,dd,b5,5e,2e,fa,2e,ee,fc,..

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001\0Jf40]
"khjeh"=hex:62,85,f6,1d,98,e2,08,88,68,c4,c3,19,a5,b5,c5,c6,50,0e,b7,70,43,..
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4]
"p0"="C:\Program Files\DAEMON Tools Lite\"
"h0"=dword:00000000
"khjeh"=hex:2f,89,98,55,94,ca,db,ca,84,58,5c,22,19,4b,19,2a,a4,f5,c3,2c,8a,..

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001]
"a0"=hex:20,01,00,00,93,e8,bb,bd,f9,56,2b,e7,07,7d,05,a0,a5,2f,12,1d,15,..
"khjeh"=hex:04,e2,2e,53,73,7c,7b,de,7e,65,9c,d8,d5,dd,b5,5e,2e,fa,2e,ee,fc,..

[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\sptd\Cfg\19659239224E364682FA4BAF72C53EA4\00000001\0Jf40]
"khjeh"=hex:62,85,f6,1d,98,e2,08,88,68,c4,c3,19,a5,b5,c5,c6,50,0e,b7,70,43,..

scanning hidden registry entries ...

scanning hidden files ...

scan completed successfully
hidden processes: 0
hidden services: 0
hidden files: 0


Remaining Services :




Authorized Application Key Export:

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\standardprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"
"C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YahooMessenger.exe:*:Enabled:Yahoo! Messenger"
"C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe"="C:\\Program Files\\Yahoo!\\Messenger\\YServer.exe:*:Enabled:Yahoo! FT Server"
"C:\\Program Files\\Winamp Remote\\bin\\Orb.exe"="C:\\Program Files\\Winamp Remote\\bin\\Orb.exe:*:Enabled:Orb"
"C:\\Program Files\\Winamp Remote\\bin\\OrbTray.exe"="C:\\Program Files\\Winamp Remote\\bin\\OrbTray.exe:*:Enabled:OrbTray"
"C:\\Program Files\\Winamp Remote\\bin\\OrbStreamerClient.exe"="C:\\Program Files\\Winamp Remote\\bin\\OrbStreamerClient.exe:*:Enabled:Orb Stream Client"
"C:\\Program Files\\Messenger\\msmsgs.exe"="C:\\Program Files\\Messenger\\msmsgs.exe:*:Enabled:Windows Messenger"
"C:\\Program Files\\Bonjour\\mDNSResponder.exe"="C:\\Program Files\\Bonjour\\mDNSResponder.exe:*:Enabled:Bonjour"
"C:\\Program Files\\iTunes\\iTunes.exe"="C:\\Program Files\\iTunes\\iTunes.exe:*:Enabled:iTunes"
"J:\\Cuete Media\\Downloads\\==--APPLICATIONS--==\\aoa dvd ripper\\AoA_DVD Ripper 5.1.9 + keygen.exe"="J:\\Cuete Media\\Downloads\\==--APPLICATIONS--==\\aoa dvd ripper\\AoA_DVD Ripper 5.1.9 + keygen.exe:*:Enabled:Microsoft Windows Update Platform"
"C:\\WINDOWS\\system32\\syx.exe"="C:\\WINDOWS\\system32\\syx.exe:*:Enabled:Microsoft Windows Update Platform"
"J:\\Cuete Media\\Downloads\\==--APPLICATIONS--==\\aoa.dvd.ripper.v5.1.9.keymaker.only-rogue\\AoA_DVD Ripper 5.1.9 + keygen.exe"="J:\\Cuete Media\\Downloads\\==--APPLICATIONS--==\\aoa.dvd.ripper.v5.1.9.keymaker.only-rogue\\AoA_DVD Ripper 5.1.9 + keygen.exe:*:Enabled:Microsoft Windows Update Platform"
@=":*:Enabled:Nod32 Service"

[HKEY_LOCAL_MACHINE\system\currentcontrolset\services\sharedaccess\parameters\firewallpolicy\domainprofile\authorizedapplications\list]
"%windir%\\system32\\sessmgr.exe"="%windir%\\system32\\sessmgr.exe:*:enabled:@xpsp2res.dll,-22019"
"%windir%\\Network Diagnostic\\xpnetdiag.exe"="%windir%\\Network Diagnostic\\xpnetdiag.exe:*:Enabled:@xpsp3res.dll,-20000"

Remaining Files :



Files with Hidden Attributes :

Wed 22 Oct 2008 949,072 A.SHR --- "C:\Program Files\File Scanner Library (Spybot - Search & Destroy)\advcheck.dll"
Wed 22 Oct 2008 962,896 A.SHR --- "C:\Program Files\Misc. Support Library (Spybot - Search & Destroy)\Tools.dll"
Fri 18 Apr 2008 6,104,632 A..H. --- "C:\Program Files\Picasa2\setup.exe"
Mon 15 Sep 2008 1,562,960 A.SHR --- "C:\Program Files\SDHelper (Spybot - Search & Destroy)\SDHelper.dll"
Wed 22 Oct 2008 949,072 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\advcheck.dll"
Mon 15 Sep 2008 1,562,960 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\SDHelper.dll"
Wed 22 Oct 2008 962,896 A.SHR --- "C:\Program Files\Spybot - Search & Destroy\Tools.dll"
Tue 16 Sep 2008 1,833,296 A.SHR --- "C:\Program Files\TeaTimer (Spybot - Search & Destroy)\TeaTimer.exe"
Sun 13 Apr 2008 436,224 A.SHR --- "C:\WINDOWS\system32\syx.exe"
Sun 3 Feb 2008 0 A.SH. --- "C:\Documents and Settings\All Users\DRM\Cache\Indiv01.tmp"

Finished!

#8 Budapest

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Posted 12 December 2008 - 02:29 AM

Where is this sound coming from?
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#9 lamago

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Posted 12 December 2008 - 02:32 AM

i'm not sure, but it only happens right before the windows xp sounds comes up. Makes two loud crackling noises and then once the computer is up. Everything works fine. I will re-start now see If I can pin-oint more where it is.

#10 lamago

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Posted 12 December 2008 - 02:38 AM

Ok I found my noise. I don't think it's coming from my computer but from a scanner next to it. = ( sorry. My windows update is still disable everything i turn the computer on. Is this normal? Am I just forgetting a setting? The computer is running 100x better now.

Here is the message I see in windows update, I can turn it back on by following the steps but it is re-set everytime i log back in.

[Error number: 0x8DDD0018]
The site cannot continue because one or more of these Windows services is not running:

Automatic Updates (allows the site to find, download and install high-priority updates for your computer)
Background Intelligent Transfer Service (BITS) (helps updates download more quickly and without problems if the download process is interrupted)
Event Log (keeps a record of updating activities to help with troubleshooting, if needed)
To make sure these services are running:
1. Click Start, and then click Run.
2. Type services.msc and then click OK.
3. In the list of services, double-click on Automatic Updates and then click Properties.
4. In the Startup type list, select Automatic and click Apply.
5. Verify that the Service status is started, if the Service Status is Stopped click on the Start Button.
6. In the list of services, double-click on Background Intelligent Transfer Service (BITS) and then click Properties.
7. In the Startup type list, select Manual and click Apply.
8. Verify that the Service status is started, If the Service Status is Stopped click on the Start Button.
9. In the list of services, double-click on Event Log and then click Properties.
10. In the Startup type list, select Automatic and click Apply.
11. Verify that the Service status is started, If the Service Status is Stopped click on the Start Button.
If this does not resolve the problem you may request help from one of the following resources.

#11 Budapest

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Posted 12 December 2008 - 02:42 AM

Try running Dial-A-Fix:

http://wiki.djlizard.net/Dial-a-fix#Standard_version
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#12 lamago

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Posted 17 December 2008 - 11:56 PM

This one is a little more confusing. I ran it and clicked on the WU/WUAU. I haven't been able to get to the computer until now. It is still showing up as turned off. Is there anything I can do to keep the computer from getting the bug again?




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