Posted 11 December 2008 - 12:18 AM
I got a virus, this is not my computer, but my boyfriends and he is livid with me.
I was reading something on yahoo, and all of a sudden when I clicked on something things started popping up. I purchased the full version of malwarebites, cleaned a bunch of stuff. Now whenever I try to restart the computer unless it is in safe mode all I get is the background picture, no icons but usually a box saying something about outlook express 6 and the hourglass thing. If I hit Ctrl+alt+delete NOTHING happens.
I did all the steps, starting with updating to service pack 3 that is in the before you post a hijack log. BUT, the virus is gone, and I am left with a mess of a computer. I tried to do a system restore, but it will not let me. It says that I am not a system administrator, even if I am logged in as the admin. Otherwise it also says that a system restore is unable to be done.
What steps should I take? It can't be that bad if everything is working in safe mode, right? Give me some hope!!