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Computer Fully Loads, Then Crashes

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#1 Pyrofishies


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Posted 10 December 2008 - 11:07 PM

Ok, so at first I thought it was a simple infestation on my Windows XP computer about a month ago when it started. Firefox was beginning to have pop-ups and hijacked, so I ran Ad-Aware and AVG anti-virus 7.5 and deleted all that showed up on those. About a week later, AntiVirus pro 2009 downloaded onto my computer without me being able to stop it. I used Hijackthis and thought I got rid of the problem. The computer was running fine for about a month afterwards, until last Monday.

It all of a sudden blue-screened me and rebooted. I thought it was ok since it seemed to be starting just fine, but then after it fully loaded everything it did it again. Every time I try to load that computer up it blue-screens me and reboots, multiple times unless I boot it up into safe mode. I tried booting it up into safe mode to see what all was wrong with it, so I ran Ad-Aware and AVG 8.0 (upgraded it a week before the blue-screen started happening), and they turned up nothing. So I ran Hijackthis and it found nothing also, except that Antivirus Pro 2009 that I thought I got rid of a month ago. I tried removing it again with Hijackthis and then restarted my computer, hoping for the best. Well, it blue-screened and rebooted again, leaving me frustrated and confused. I tried to system restore it to a few months ago, but it won't even do that.

I went on my brother's computer to see if there was a solution to my problem, only to find the post on here about how to remove Antivirus Pro 2009 with a program I don't have, and can't install due to me not being able to boot up my computer into normal mode and access the internet. I'm hoping there's somehow a solution that doesn't require me to wipe my harddrive, but as things are going now it seems like that's the only option to save my computer.

I took a picture of the blue-screen message incase it'd help.
Posted Image

Programs I've used:
AVG Antivirus 7.5 and later, 8.0
Ad-Aware 2008

Thank you for reading this, and please help!

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#2 Budapest


    Bleepin' Cynic

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Posted 10 December 2008 - 11:20 PM

Try running this scan. You can copy it across from another computer if you need to.

Before we start fixing anything you should print out these instructions or copy them to a NotePad file so they will be accessible. Some steps will require you to disconnect from the Internet or use Safe Mode and you will not have access to this page.

Please download DrWeb-CureIt and save it to your desktop. DO NOT perform a scan yet.

Reboot your computer in "Safe Mode" using the F8 method. To do this, restart your computer and after hearing your computer beep once during startup (but before the Windows icon appears) press the F8 key repeatedly. A menu will appear with several options. Use the arrow keys to navigate and select the option to run Windows in "Safe Mode".

Scan with Dr.Web CureIt as follows:
  • Double-click on drweb-cureit.exe to open the program and click Start. (There is no need to update if you just downloaded the most current version
  • Read the Virus check by DrWeb scanner prompt and click Ok where asked to Start scan now? Allow the setup.exe to load if asked by any of your security programs.
  • The Express scan will automatically begin.
    (This is a short scan of files currently running in memory, boot sectors, and targeted folders).
  • If prompted to dowload the Full version Free Trial, ignore and click the X to close the window.
  • If an infected object is found, you will be prompted to move anything that cannot be cured. Click Yes to All.
  • When complete, click Select All, then choose Cure > Move incurable.
    (This will move any detected files to the C:\Documents and Settings\userprofile\DoctorWeb\Quarantine folder if they can't be cured)
  • Now put a check next to Complete scan to scan all local disks and removable media.
  • In the top menu, click Settings > Change settings, and UNcheck "Heuristic analysis" under the "Scanning" tab, then click Ok.
  • Back at the main window, click the green arrow "Start Scanning" button on the right under the Dr.Web logo.
  • When the scan is complete, a message will be displayed at the bottom indicating if any viruses were found.
  • Click "Yes to all" if asked to cure or move the file(s) and select "Move incurable".
  • In the top menu, click file and choose save report list.
  • Save the DrWeb.csv report to your desktop.
  • Exit Dr.Web Cureit when done.
  • Important! Reboot your computer because it could be possible that files in use will be moved/deleted during reboot.
  • After reboot, post the contents of the log from Dr.Web in your next reply. (You can use Notepad to open the DrWeb.cvs report)

The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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