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Computer stops working at start up


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#1 francoskiyo

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Posted 10 December 2008 - 10:18 PM

So i've had a virus or maybe two before this happened, like at the time of occurence, i had some virus that would constantly take over my internet, but i wasn't worried cause it was IE and i used firefox, but then it started hijacking firefox, and at the same and even before this had occured i had the red circle with the white x on the botton in the tray that installs Windows antivirusXP 2009. The program i've used is malwares and that took out stuff but never was able to take out the red circle. Malware didn't work but was the best for getting rid of the baggage that also came along.

none of that interferes so much that it doesn't let my computer run though its an intro

real problems
I start my computer, loads alright, i get to log onto user screen, and the error, (might not be exact cause im not near my computer and didn't think id use one today, but ill edit later with correct msg's) ViewpointSource has reached the breaking point. Breakpoint error ocurred at etc. location, and thats what i think really screw it up, but then theres another error i've seen a couple of time but dont think it does anything cause i googled the exact name and got nothing so i assumed its something malware took out, zupahuto.dll has encountered an error and cannot run, or was unable to run. So a few seconds into loading my desktop it stops working and nothing works, my mouse moves though, but i can't do ctrl alt del, even if i summon ctrl alt del before it freezes i wont be able to use it either. Also idk if this is worth mentioning either but i had been using it before this all happened i went and turned it on, got onto firefox, closed the 3 IE spam windows that opened went onto pandora, and it wasn't loading so i was like mweh ctrl f5 and it wasn't loading and then i was like wiered and tried it again and nothing happened this time and then nothing was working.
Also idk if it could be if my ram is old or anything i like to leave my computer on for long periods of time, weeks at a time, 2 weeks, i study with pandora on a lot, so idk if something just burned out on my computer.
Edit: Oh btw i haven't tried runnign in safe mode yet because i dont know how to go into it, it doesn't tell me which F key it is, i've gone into F2 the bios but i didn't see a button for safe mode

Windows XP
nvdia 8400
two 524 ram cards

If u need any other information just ask me

Edited by francoskiyo, 10 December 2008 - 10:20 PM.


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#2 boopme

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Posted 10 December 2008 - 11:18 PM

Hello and welcome..
I am not too familiar with Pandora or whether ViewpointSource is related to it. Perhaps when you have the fukll or correct error,but later for that.
The second error should eaily be fixed with Autoruns.

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.
Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click HEREif you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.
Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.


See if you can scan and posts these logs.. MBAM ans SAS.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.

FOLLOW with:
Download Attribune's ATF Cleaner and then SUPERAntiSpyware , Free Home Version. Save both to desktop ..
DO NOT run yet.
Open SUPER from icon and install and Update it
Under Scanner Options make sure the following are checked (leave all others unchecked):
Close browsers before scanning.
Scan for tracking cookies.
Terminate memory threats before quarantining
.
Click the "Close" button to leave the control center screen and exit the program. DO NOT run yet.

Now reboot into Safe Mode: How to enter safe mode(XP)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.

Double-click ATF-Cleaner.exe to run the program.
Under Main "Select Files to Delete" choose: Select All.
Click the Empty Selected button.

If you use Firefox or Opers browser click that browser at the top and choose: Select All
Click the Empty Selected button.
If you would like to keep your saved passwords, please click No at the prompt.
Click Exit on the Main menu to close the program
.

NOW Scan with SUPER
Open from the desktop icon or the program Files list
On the left, make sure you check C:\Fixed Drive.
Perform a Complete scan. After scan,Verify they are all checked.
Click OK on the summary screen to quarantine all found items.
If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the removal information after reboot, launch SUPERAntispyware again.
Click Preferences, then click the Statistics/Logs tab.
Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the current dated log and press View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click Close to exit the program.

Please ask any needed questions,post 2 logs and Let us know how the PC is running now.
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#3 francoskiyo

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Posted 11 December 2008 - 07:03 PM

i couldn't do anything u suggested, except do the atf cleaner thing for cleaning IE and Firefox which i already had and was able to run it in safe mode, but i wasn't able to run malware in safe mode, and the hijacking virus wont let me go to any site that is meant for removing anti virus, for example i get redirected whenever i go to this site, or yahoo answers and a lot of others, even in safe mode, my computer is inoperable in normal mode, nothing can be done without it being in safe mode, and not to mention when i tried booting in safe mood into windows xp it was telling me i was missing the file hal.dll, and some random program called ViewMgr crashes twice which idk what it is, nvr opened that...

#4 francoskiyo

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Posted 11 December 2008 - 08:15 PM

i tried doing a restore point but it still keeps locking up on start up, im starting to wonder if its a hardware problem, like i said im missing the hal.dll file, atleast thats what it sais when i try to boot from safe mode into widows xp, only letting me do windows(default) , i have integrated sound card thats being used, and an integrated vid card that i disabled for a nvdia 8400

#5 boopme

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Posted 11 December 2008 - 09:57 PM

The hal.dll file is a hidden file that is used by Windows XP to communicate with your computer's hardware. Do you have a windows XP CD? Then you can use this.
How To Restore Hal.dll From the Windows XP CD


Can you download the applications (eg Mbam) from another computer,copy and transfer it to the infected computer,then run it?
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