Posted 10 December 2008 - 08:07 PM
I'm running WindowsXP home on a 2-year old Gateway.
I don't know if all of this is related, so please bear with me. I picked up a trojan (possible at Facebook or YouTube). McAfee blocked it but wouldn't get rid of it. At the same time, I lost my framedyn.dll file - gone totally. After hours of trying to scrub files on my own, I called Gateway *sigh*.
After an hour of remote assistance, the computer was cleaned using ComboFix. This was all at my expense since the warranty had expired.
But the dll cache was corrupted. I culdn't do a restore because of it.
I was told to do a backup and then a complete system recovery.
Ok, all that's done.
But... when I try to use the Backup and Restore Wizard, all it wants to open is "a removeable storage device". My backup file is on C: drive. I don't see the *.bkf extension, just a file name which says "my backup 12-7-2008". All my files are THERE, I can SEE them, I can OPEN the document files, for example.
But all the upgrades, patches, favorites, new software, etc. are not running on the computer now.
Does this make sense?
How do I get the backup to load?
Thank you for any help. I've read Microsoft help pages till I want to get a hammer out and start bashing things.