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Windows XP Update messed up my cd / dvd drive!


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#1 MistyC

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Posted 10 December 2008 - 06:09 PM

Okay I tried to explain as much as I could in the title to show how it relates to XP LOL. I had no clue where to post this at so I hope this is right!!


Here is the story....

My computer worked fine...
The drives were fine...
Did a windows update one morning.
And now the drives wont open.
If I force them open with the paperclip trick, they work.
Eject doesnt work.
Claims the drivers are all normal.
Nothing was forced in it, there were no disks & From what I see I am not the only one with this problem..

We have been googling for a few days now to try & Figure this out ourselves to no avail.

What else can I tell you? I am running Windows XP sp2 (or was. now it is sp3) I tried to restore to a previous place but it didnt work. When I tried to restore before the update it told me I cant.

NOW The part where the "I did not rough handle my drives" Comes in..

My husband had an update this morning & Now his doesnt work either.

His is a Built PC (he built it :thumbsup: ) And it worked great until now... the drives dont work.
His pc is an XP Sp3.. (installed as a SP3)


SO Any ideas???


TY so much in advance! If you need more info on either of our PCs please ask!! :-)

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#2 Budapest

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Posted 10 December 2008 - 06:16 PM

Open the Device Manager (Start > Run > type "devmgmt.msc"). Locate the CD/DVD drive, right click on it and select "Uninstall". After it has uninstalled reboot the computer (it will be automatically reinstalled).
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 MistyC

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Posted 11 December 2008 - 06:47 AM

Open the Device Manager (Start > Run > type "devmgmt.msc"). Locate the CD/DVD drive, right click on it and select "Uninstall". After it has uninstalled reboot the computer (it will be automatically reinstalled).


Ok I tried to uninstall both the drives (cd & Dvd) on both computers... restarted, went threw the found new hardware restarts... and still nothing is working.

Any other ideas? (Thank you for replying btw)

#4 Budapest

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Posted 11 December 2008 - 10:27 PM

Try the fix given on this Microsoft page.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#5 MistyC

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Posted 11 December 2008 - 10:32 PM

Try the fix given on this Microsoft page.



Is it safe to mess in the registry if I didnt remove any programs? When I go into My computer the drives are there... and if there is a cd in it (By manually opening it) you can see it & the drive works....

this just bewilders me LOL. I will follow that step if you think it will help. I just dont want to mess something up LOL.

ty so much for trying to help!!

#6 Budapest

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Posted 11 December 2008 - 10:39 PM

Good point - before messing with the registy it's probably a good idea to create a new restore point and backup the registry first. For backing up the registry I like to use ERUNT.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#7 Farbar

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Posted 12 December 2008 - 09:15 AM

Is it just CD/DVD-ROM drive or also other drives are not opening.

Could you list all the drives that are not opening.

#8 MistyC

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Posted 12 December 2008 - 09:14 PM

It is the CD Drive & the Dvd Drive. On the other pc he just has a Dvd Drive....

We just cant figure it out! !! I just got home to where I could mess with important things.. should I still try the registry thing or wait?

tya

#9 Farbar

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Posted 13 December 2008 - 04:09 AM

The registry thing can help if the drive is not showing up at all. Let's see where is the problem.
  • Go to start -> My Computer. Do you see the CD drive there?

  • Click on Start, click Run.
    • Copy/paste or type devmgmt.msc in the runbox and click OK.
    • Expand DVD/CD-ROM drives.
    • Check if there is any ? or ! sign next to the listed devices. If yes note the device name.
    • Double-click on the listed device with ? or !
    • Under General tab note the writing in the Device Status section and post it to your reply.
  • Go to Start > Run and type in Notepad
    Make sure that under Format menu Word Wrap is unchecked. Copy/paste the following text inside the code box into a new notepad document.

    regedit /e look.txt "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}"
    notepad look.txt
    • Go to the File menu at the top of the Notepad and select Save as.
    • Select save in: desktop
    • Fill in File name: look.bat
    • Save as type: All file types (*.*)
    • Click save
    • Close the Notepad.
    • Locate and double-click look.bat on the desktop.
    • Notepad will open with some txt in it. Copy and paste the contents in your next reply.


#10 MistyC

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Posted 13 December 2008 - 04:15 AM

Alrighty... First there are no ! or anything on my cd or dvd drive... they are both there & if I restart my computer I can open & close them like normal & put a disk in that way and the drive will read it but once windows is up it will not open again...

SO there is only 1 thing that has the ! on it & it is this:

StarPort Storage Controller (Lite)

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Click Troubleshoot to start the troubleshooter for this device.



No clue what that is & trouble shooting it doesnt work..

SO here is the rest that you told me to do which I did as instructed ;-)

~~~~~~~~~~~~~~~

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}]
"Class"="CDROM"
@="DVD/CD-ROM drives"
"EnumPropPages32"="MmSys.Cpl,MediaPropPageProvider"
"Installer32"="storprop.dll,DvdClassInstaller"
"SilentInstall"="1"
"NoInstallClass"="1"
"TroubleShooter-0"="hcp://help/tshoot/tsdrive.htm"
"Icon"="-51"
"LowerFilters"=hex(7):50,00,78,00,48,00,65,00,6c,00,70,00,32,00,30,00,00,00,64,\
00,72,00,76,00,6d,00,63,00,64,00,62,00,00,00,73,00,73,00,63,00,64,00,62,00,\
68,00,6b,00,35,00,00,00,00,00
"LowerFilters_1"=hex(7):50,00,78,00,48,00,65,00,6c,00,70,00,32,00,30,00,00,00,\
64,00,72,00,76,00,6d,00,63,00,64,00,62,00,00,00,73,00,73,00,63,00,64,00,62,\
00,68,00,6b,00,35,00,00,00,00,00
"UpperFilters"=hex(7):47,00,45,00,41,00,52,00,41,00,73,00,70,00,69,00,57,00,44,\
00,4d,00,00,00,00,00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0000]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0001\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000001

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002]
"EnumPropPages32"="storprop.dll,DvdPropPageProvider"
"InfPath"="cdrom.inf"
"InfSection"="cdrom_install"
"ProviderName"="Microsoft"
"DriverDateData"=hex:00,80,62,c5,c0,01,c1,01
"DriverDate"="7-1-2001"
"DriverVersion"="5.1.2535.0"
"MatchingDeviceId"="gencdrom"
"DriverDesc"="CD-ROM Drive"

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318}\0002\DigitalAudio]
"RegistryVersion"=dword:00000001
"NumberOfBuffers"=dword:00000008
"SectorsPerRead"=dword:00000010
"SectorsPerReadMask"=dword:ffffffff
"CDDASupported"=dword:00000001
"CDDAAccurate"=dword:00000001



~~~~~~~~~~

TY again!

#11 Farbar

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Posted 13 December 2008 - 04:39 AM

Could you give me feedback about my first question please? Click start on the left down of the screen and then select My Computer Do you see them there?

#12 MistyC

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Posted 13 December 2008 - 04:41 AM

Could you give me feedback about my first question please? Click start on the left down of the screen and then select My Computer Do you see them there?


yup that was the first thing I said ;-)

Alrighty... First there are no ! or anything on my cd or dvd drive... they are both there

simply put yes both my drives are there and no there are no errors on them at all.

#13 Farbar

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Posted 13 December 2008 - 04:57 AM

In addition to the question please check if StarPort Storage Controller (Lite) is listed in Add/Remove Program list. I think the problem you are having is related to this software. But first give me feedback about it.

#14 Farbar

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Posted 13 December 2008 - 05:00 AM

Sorry I don't get it. The feedback on ? or ! is the second question when you see the devices in the device management. I don't mean seeing the drive in the device management. I mean seeing them when you click My Computer.

#15 MistyC

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Posted 13 December 2008 - 05:05 AM

In addition to the question please check if StarPort Storage Controller (Lite) is listed in Add/Remove Program list. I think the problem you are having is related to this software. But first give me feedback about it.


No it is not listed in the add/remove programs...

Sorry I don't get it. The feedback on ? or ! is the second question when you see the devices in the device management. I don't mean seeing the drive in the device management. I mean seeing them when you click My Computer.



I am sorry!!

Yes they are there when I click on MY COMPUTER




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