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Continuing pop-up


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15 replies to this topic

#1 Link_daddy

Link_daddy

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Posted 12 May 2005 - 10:24 PM

I've been having this pop up about every 2 min it tells me that: An application or DLL C:\WINDOWS\system32\apiqr.dll is not a valid windows image. Please check this against your installation diskette. This of course is on my wife's computer (a regular MAC user :thumbsup: ). She doesn't understand why this only happens to Windows machines. Anyway I could use some help there are always pop-ups from "Only the best". I've ran adaware and spybot in safe mode but it doesn't seem to help.

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#2 OldTimer

OldTimer

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Posted 13 May 2005 - 01:17 AM

Hello Link_daddy and welcome to the BC forums. We need a complete HijackThis (HJT) log file to be able to analyze what is happening on your computer. If you do not have a copy of HijackThis or do not have the latest version (1.99.1) then download it from here: HijackThis_sfx.exe
Double-click on the file you just downloaded and click on the UnZip button to install the program. It will be installed to the C:\Program Files\HijackThis\ folder by default.

Start HijackThis and click the Do a system scan and save a log button to perform a scan and create a log file. When the scan is complete, Notepad will open up with the log file in it. While in Notepad, press Ctrl-A to select all text and then Ctrl-C to copy the text to the clipboard.

POST the log in this thread using the Add Reply button. Click in the data-entry window and press Ctrl-V to paste the log into the window. Add any other comments which you believe might be helpful in our analysis. and click the Add Reply button.

I will review your log when it comes in.


DO NOT MAKE ANY CHANGES OR CLICK "FIX CHECKED" UNTIL I CHECK THE LOG, AS SOME OF THE FILES ARE LEGIT AND VITAL TO THE FUNCTION OF YOUR COMPUTER

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#3 Link_daddy

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Posted 15 May 2005 - 10:54 AM

Here is the log tell me what to do please and if you could give me some basics to look for in the future I'd be very appreciative.


Logfile of HijackThis v1.99.1
Scan saved at 11:14:17 PM, on 5/12/2005
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\d3jr32.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\adduf.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\WINDOWS\System32\WScript.exe
C:\Documents and Settings\Administrator\Desktop\hijackthis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.microsoft.com/isapi/redir.dll?p....0&plcid=0x0409
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {37FC7122-6823-FF6A-4065-9DAB1F0E5954} - C:\WINDOWS\atlre.dll
O2 - BHO: (no name) - {60010401-2B35-4071-50C0-6C8A5F1A267A} - C:\WINDOWS\system32\apiqr.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [ntop32.exe] C:\WINDOWS\system32\ntop32.exe
O4 - HKLM\..\Run: [adduf.exe] C:\WINDOWS\adduf.exe
O4 - HKLM\..\RunOnce: [d3jr32.exe] C:\WINDOWS\system32\d3jr32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\winrnr.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\nwprovau.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\rsvpsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\rsvpsp.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O10 - Unknown file in Winsock LSP: c:\windows\system32\mswsock.dll
O16 - DPF: {33564D57-0000-0010-8000-00AA00389B71} - http://download.microsoft.com/download/F/6...922/wmv9VCM.CAB
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwa...ash/swflash.cab
O18 - Protocol: about - {3050F406-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\System32\mshtml.dll
O18 - Protocol: cdl - {3DD53D40-7B8B-11D0-B013-00AA0059CE02} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: dvd - {12D51199-0DB5-46FE-A120-47A3D7D937CC} - C:\WINDOWS\System32\msvidctl.dll
O18 - Protocol: file - {79EAC9E7-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ftp - {79EAC9E3-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: gopher - {79EAC9E4-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: http - {79EAC9E2-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: https - {79EAC9E5-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ipp - (no CLSID) - (no file)
O18 - Protocol: its - {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\WINDOWS\System32\itss.dll
O18 - Protocol: javascript - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\System32\mshtml.dll
O18 - Protocol: lid - {5C135180-9973-46D9-ABF4-148267CBB8BF} - C:\WINDOWS\System32\msvidctl.dll
O18 - Protocol: local - {79EAC9E7-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: mailto - {3050F3DA-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\System32\mshtml.dll
O18 - Protocol: mhtml - {05300401-BCBC-11D0-85E3-00C04FD85AB4} - C:\WINDOWS\System32\inetcomm.dll
O18 - Protocol: mk - {79EAC9E6-BAF9-11CE-8C82-00AA004BA90B} - C:\WINDOWS\system32\urlmon.dll
O18 - Protocol: ms-its - {9D148291-B9C8-11D0-A4CC-0000F80149F6} - C:\WINDOWS\System32\itss.dll
O18 - Protocol: msdaipp - (no CLSID) - (no file)
O18 - Protocol: mso-offdap11 - {32505114-5902-49B2-880A-1F7738E5A384} - C:\PROGRA~1\COMMON~1\MICROS~1\WEBCOM~1\11\OWC11.DLL
O18 - Protocol: res - {3050F3BC-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\System32\mshtml.dll
O18 - Protocol: sysimage - {76E67A63-06E9-11D2-A840-006008059382} - C:\WINDOWS\System32\mshtml.dll
O18 - Protocol: tv - {CBD30858-AF45-11D2-B6D6-00C04FBBDE6E} - C:\WINDOWS\System32\msvidctl.dll
O18 - Protocol: vbscript - {3050F3B2-98B5-11CF-BB82-00AA00BDCE0B} - C:\WINDOWS\System32\mshtml.dll
O18 - Protocol: vnd.ms.radio - {3DA2AA3B-3D96-11D2-9BD2-204C4F4F5020} - C:\WINDOWS\System32\msdxm.ocx
O18 - Protocol: wia - {13F3EA8B-91D7-4F0A-AD76-D2853AC8BECE} - C:\WINDOWS\System32\wiascr.dll
O18 - Filter: Class Install Handler - {32B533BB-EDAE-11d0-BD5A-00AA00B92AF1} - C:\WINDOWS\system32\urlmon.dll
O18 - Filter: deflate - {8f6b0360-b80d-11d0-a9b3-006097942311} - C:\WINDOWS\system32\urlmon.dll
O18 - Filter: gzip - {8f6b0360-b80d-11d0-a9b3-006097942311} - C:\WINDOWS\system32\urlmon.dll
O18 - Filter: lzdhtml - {8f6b0360-b80d-11d0-a9b3-006097942311} - C:\WINDOWS\system32\urlmon.dll
O18 - Filter: text/webviewhtml - {733AC4CB-F1A4-11d0-B951-00A0C90312E1} - C:\WINDOWS\system32\SHELL32.dll
O18 - Filter: text/xml - {807553E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE11\MSOXMLMF.DLL
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O21 - SSODL: PostBootReminder - {7849596a-48ea-486e-8937-a2a3009f31a9} - C:\WINDOWS\system32\SHELL32.dll
O21 - SSODL: CDBurn - {fbeb8a05-beee-4442-804e-409d6c4515e9} - C:\WINDOWS\system32\SHELL32.dll
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - C:\WINDOWS\System32\webcheck.dll
O21 - SSODL: SysTray - {35CEC8A3-2BE6-11D2-8773-92E220524153} - C:\WINDOWS\System32\stobject.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\javacg32.exe (file missing)
O23 - Service: Alerter - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Application Layer Gateway Service (ALG) - Microsoft Corporation - C:\WINDOWS\System32\alg.exe
O23 - Service: Application Management (AppMgmt) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Windows Audio (AudioSrv) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Background Intelligent Transfer Service (BITS) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Computer Browser (Browser) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Indexing Service (cisvc) - Microsoft Corporation - C:\WINDOWS\System32\cisvc.exe
O23 - Service: ClipBook (ClipSrv) - Microsoft Corporation - C:\WINDOWS\system32\clipsrv.exe
O23 - Service: COM+ System Application (COMSysApp) - Microsoft Corporation - C:\WINDOWS\System32\dllhost.exe
O23 - Service: Cryptographic Services (CryptSvc) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: DHCP Client (Dhcp) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Logical Disk Manager Administrative Service (dmadmin) - Microsoft Corp., Veritas Software - C:\WINDOWS\System32\dmadmin.exe
O23 - Service: Logical Disk Manager (dmserver) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: DNS Client (Dnscache) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Error Reporting Service (ERSvc) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Event Log (Eventlog) - Microsoft Corporation - C:\WINDOWS\system32\services.exe
O23 - Service: COM+ Event System (EventSystem) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Fast User Switching Compatibility (FastUserSwitchingCompatibility) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: Help and Support (helpsvc) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: IMAPI CD-Burning COM Service (ImapiService) - Microsoft Corporation - C:\WINDOWS\System32\imapi.exe
O23 - Service: Server (lanmanserver) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Workstation (lanmanworkstation) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: TCP/IP NetBIOS Helper (LmHosts) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Messenger - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: NetMeeting Remote Desktop Sharing (mnmsrvc) - Microsoft Corporation - C:\WINDOWS\System32\mnmsrvc.exe
O23 - Service: Distributed Transaction Coordinator (MSDTC) - Microsoft Corporation - C:\WINDOWS\System32\msdtc.exe
O23 - Service: Windows Installer (MSIServer) - Microsoft Corporation - C:\WINDOWS\System32\msiexec.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Network DDE (NetDDE) - Microsoft Corporation - C:\WINDOWS\system32\netdde.exe
O23 - Service: Network DDE DSDM (NetDDEdsdm) - Microsoft Corporation - C:\WINDOWS\system32\netdde.exe
O23 - Service: Net Logon (Netlogon) - Microsoft Corporation - C:\WINDOWS\System32\lsass.exe
O23 - Service: Network Connections (Netman) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Network Location Awareness (NLA) (Nla) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: NT LM Security Support Provider (NtLmSsp) - Microsoft Corporation - C:\WINDOWS\System32\lsass.exe
O23 - Service: Removable Storage (NtmsSvc) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Office Source Engine (ose) - Microsoft Corporation - C:\Program Files\Common Files\Microsoft Shared\Source Engine\OSE.EXE
O23 - Service: Plug and Play (PlugPlay) - Microsoft Corporation - C:\WINDOWS\system32\services.exe
O23 - Service: IPSEC Services (PolicyAgent) - Microsoft Corporation - C:\WINDOWS\System32\lsass.exe
O23 - Service: Protected Storage (ProtectedStorage) - Microsoft Corporation - C:\WINDOWS\system32\lsass.exe
O23 - Service: Remote Access Auto Connection Manager (RasAuto) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Remote Access Connection Manager (RasMan) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Remote Desktop Help Session Manager (RDSessMgr) - Microsoft Corporation - C:\WINDOWS\system32\sessmgr.exe
O23 - Service: Remote Registry (RemoteRegistry) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Remote Procedure Call (RPC) Locator (RpcLocator) - Microsoft Corporation - C:\WINDOWS\System32\locator.exe
O23 - Service: Remote Procedure Call (RPC) (RpcSs) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: QoS RSVP (RSVP) - Microsoft Corporation - C:\WINDOWS\System32\rsvp.exe
O23 - Service: Security Accounts Manager (SamSs) - Microsoft Corporation - C:\WINDOWS\system32\lsass.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Smart Card Helper (SCardDrv) - Microsoft Corporation - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Smart Card (SCardSvr) - Microsoft Corporation - C:\WINDOWS\System32\SCardSvr.exe
O23 - Service: Task Scheduler (Schedule) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Secondary Logon (seclogon) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: System Event Notification (SENS) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Internet Connection Firewall (ICF) / Internet Connection Sharing (ICS) (SharedAccess) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Shell Hardware Detection (ShellHWDetection) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: Print Spooler (Spooler) - Microsoft Corporation - C:\WINDOWS\system32\spoolsv.exe
O23 - Service: System Restore Service (srservice) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: SSDP Discovery Service (SSDPSRV) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Windows Image Acquisition (WIA) (stisvc) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: MS Software Shadow Copy Provider (SwPrv) - Microsoft Corporation - C:\WINDOWS\System32\dllhost.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Performance Logs and Alerts (SysmonLog) - Microsoft Corporation - C:\WINDOWS\system32\smlogsvc.exe
O23 - Service: Telephony (TapiSrv) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Terminal Services (TermService) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Themes - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Telnet (TlntSvr) - Microsoft Corporation - C:\WINDOWS\System32\tlntsvr.exe
O23 - Service: Distributed Link Tracking Client (TrkWks) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Upload Manager (uploadmgr) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Universal Plug and Play Device Host (upnphost) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Uninterruptible Power Supply (UPS) - Microsoft Corporation - C:\WINDOWS\System32\ups.exe
O23 - Service: Volume Shadow Copy (VSS) - Microsoft Corporation - C:\WINDOWS\System32\vssvc.exe
O23 - Service: Windows Time (W32Time) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: WebClient - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Windows Management Instrumentation (winmgmt) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Portable Media Serial Number (WmdmPmSp) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: Windows Management Instrumentation Driver Extensions (Wmi) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe
O23 - Service: WMI Performance Adapter (WmiApSrv) - Microsoft Corporation - C:\WINDOWS\System32\wbem\wmiapsrv.exe
O23 - Service: Automatic Updates (wuauserv) - Microsoft Corporation - C:\WINDOWS\system32\svchost.exe
O23 - Service: Wireless Zero Configuration (WZCSVC) - Microsoft Corporation - C:\WINDOWS\System32\svchost.exe

#4 OldTimer

OldTimer

    Malware Expert


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  • Location:North Carolina
  • Local time:08:11 PM

Posted 15 May 2005 - 03:05 PM

Hi Link_daddy. After reviewing your log I see a few items that require our attention. Please print these directions and then proceed with the following steps in order.

Step #1

Download Cwshredder.exe and save it to a folder of its own. Start the program and click on the Check for Update button. If an update is available then download and install it. Close the program (do not run it yet).

Download CCleaner and install it but do not run it yet.

Now we need to remove a service.

Part 1
  • Click Start>Run, type services.msc into the Open editbox and click the Ok button.
  • Locate the Remote Procedure Call (RPC) Helper service and click the Stop button.
  • In the Startup type dropdown select Disabled.
  • Click the Apply button and then the Ok button.
  • Close the Services window
Part 2
  • Click Start>Run, type cmd into the Open editbox and click the Ok button.
  • Copy/paste the line below into the Command Prompt window and press the Enter key:
    • sc delete 11Fßä#·ºÄÖ`I
  • Close the Command Prompt window
Step #2

Restart in Safe Mode
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\rehjq.dll/sp.html#37049
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {37FC7122-6823-FF6A-4065-9DAB1F0E5954} - C:\WINDOWS\atlre.dll
O2 - BHO: (no name) - {60010401-2B35-4071-50C0-6C8A5F1A267A} - C:\WINDOWS\system32\apiqr.dll
O4 - HKLM\..\Run: [ntop32.exe] C:\WINDOWS\system32\ntop32.exe
O4 - HKLM\..\Run: [adduf.exe] C:\WINDOWS\adduf.exe
O4 - HKLM\..\RunOnce: [d3jr32.exe] C:\WINDOWS\system32\d3jr32.exe

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\rehjq.dll
C:\WINDOWS\atlre.dll
C:\WINDOWS\system32\apiqr.dll
C:\WINDOWS\system32\ntop32.exe
C:\WINDOWS\adduf.exe
C:\WINDOWS\system32\d3jr32.exe

Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Run CWShredder
  • Double-click on CWShredder.exe.
  • Click "Fix ->" and click "OK" at the prompt.
  • CWShredder will scan and clean your system of CWS files.
  • Click "Next->" and then "Exit".
Step #7

Reboot normally and run at least 2 of the following on-line virus scans:Trend Micro Housecall
BitDefender On-Line Virus Scan
Panda ActiveScan
eTrust Antivirus Web Scanner
Make sure that you choose "fix" or "clean".

Step #8

AdAware SE

Download, install, update, configure and run a scan with Ad-aware SE:
  • Download and Install AdAware SE Personal, keeping the default options. However, some of the settings will need to be changed before your first scan.
  • Close ALL windows except Ad-Aware SE.
  • Click on the‘world’ icon at the top right of the Ad-Aware SE window and let AdAware SE update the reference list for the adware and malware.
  • Once the update is finished click on the ‘Gear’ icon (second from the left at the top of the window) to access the preferences/settings window:
    • In the ‘General’ window make sure the following are selected in green:
      • Under Safety:
        • Automatically save log-file
      • Automatically quarantine objects prior to removal
      • Safe Mode (always request confirmation)
    • Under Definitions:
      • Prompt to update outdated definitions - set the number of days
  • Click on the ‘Scanning’ button on the left and select in green:
    • Under Driver, Folders & Files:
      • Scan Within Archives
    • Under Select drives & folders to scan:
      • choose all hard drives
    • Under Memory & Registry: all green
      • Scan Active Processes
      • Scan Registry
      • Deep Scan Registry
      • Scan my IE favorites for banned URL’s
      • Scan my Hosts file
  • Click on the ‘Advanced’ button on the left and select in green:
    • Under Shell Integration:
      • Move deleted files to recycle bin
    • Under Logfile Detail Level: all green
      • include addtional object information
      • DESELECT - include negligible objects information
      • include environment information
    • Under Alternate Data Streams:
      • Don't log streams smaller than 0 bytes
      • Don't log ADS with the following names: CA_INOCULATEIT
  • Click the ‘Tweak’ button and select in green:
    • Under ‘Scanning Engine’:
      • Unload recognized processes during scanning
      • Scan registry for all users instead of current user only
    • Under ‘Cleaning Engine’:
      • Let Windows remove files in use at next reboot
    • Under Log Files:
      • Include basic Ad-aware SE settings in logfile
      • Include additional Ad-aware SE settings in logfile
      • Please do not check: Include Module list in logfile
  • Click on ‘Proceed’ to save the settings.
  • Click ‘Start’
  • Choose 'Perform Full System Scan'
  • DESELECT "Search for negligible risk entries", as negligible risk entries (MRU's) are not considered to be a threat.
  • Click ‘Next’ and Ad-Aware SE will scan your hard drive(s) with the options you have selected and clean automatically.
  • If Ad-Aware SE finds bad entries, you will receive a list of what it found in the window
  • Save the log file when it asks and then click ‘Finish’
  • REBOOT to complete the removal of what Ad-Aware SE found.
Step #9

Your operating system is extremely out of date. By not keeping your OS updated you leave yourself open to many of the infections that cannot be installed on a properly updated system. I strongly recommend that you go to the Windows Update site and install Service Pack 2. Once that is done, go back to the Windows Update site and install all available Critical Updates. This will patch your system with the most current security fixes and plug all the known holes which your present system has open.

Step #10

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT

Edited by OldTimer, 15 May 2005 - 03:05 PM.

I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#5 Link_daddy

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Posted 24 May 2005 - 05:03 PM

I did everything step by step and it all returned. I think it might have renamed itself from rehgq.dll to ptthn.dll or something when I tried to clean it and now it looks like its tlohn.dll. Ididn't have any viruses come up on any of the scans. Well heres my log again let me know.

Logfile of HijackThis v1.99.1
Scan saved at 5:45:54 PM, on 5/24/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\apidj.exe
C:\WINDOWS\System32\hkcmd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\mfcfk.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {A8C8A388-61C0-F0D9-91D0-47615F2F6A9B} - C:\WINDOWS\system32\mfcvv.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [mfcfk.exe] C:\WINDOWS\mfcfk.exe
O4 - HKLM\..\RunOnce: [apidj.exe] C:\WINDOWS\system32\apidj.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Remote Procedure Call (RPC) Helper ( 11Fßä#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\system32\javacg32.exe (file missing)
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#6 OldTimer

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Posted 24 May 2005 - 09:15 PM

Hi Link_daddy. that usually means that there is something that is not visible to the HijackThis scan. Let's take a closer look.

Download PFind.zip and unzip the contents to its own permanent folder.

Important! Reboot in SAFE MODE !!

Start in Safe Mode Using the F8 method:
  • Restart the computer in Safe Mode.
  • As soon as the BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Locate the pfind.bat file and double-click it to run it. It will start scanning your computer and could take a little while so be patient. When the DOS window closes, reboot back to normal mode.

Post the contents of C:\pfind.txt back here and I will review it when it comes in.

OT
I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
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#7 Link_daddy

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Posted 28 May 2005 - 03:20 PM

I downloaded pfind and tried to run that batch file but the text file it created was blank. Itried to extract the files again and still nothing. The DOS window was only open for a second. What am I doing wrong do I need to run some of these executables? :thumbsup:

#8 Link_daddy

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Posted 28 May 2005 - 03:23 PM

Oh wait You said in safe mode right? I'll do that and get back to you duh. :thumbsup:

#9 Link_daddy

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Posted 29 May 2005 - 08:52 PM

Here you go. It just takes me forever to get it because everything is running extremely slow. My Dr. Watson Debugger keepes having an error that its trying to send to Microsoft and then the computer gets locked up until I kill the Dr.w process in the task manager. Please help I can't take anymore nagging from my wife.
Files found with this application may be legitimate.
Only remove files that you know are malware related.


Checking the C: folder



Checking the C:\Program Files folder



Checking the C:\WINDOWS folder



Checking the C:\WINDOWS\SYSTEM32 folder

C:\WINDOWS\SYSTEM32\ntdll.dll: .aspack


Checking all directories under the C:\WINDOWS\SYSTEM32\drivers folder



Checking the C:\Documents and Settings\All Users\Start Menu\programs\Startup\ folder




Checking the C:\Documents and Settings\All Users\Application Data folder




Checking the C:\Documents and Settings\Administrator\Start Menu\programs\Startup\ folder




Checking the C:\Documents and Settings\Administrator\Application Data folder




Checking the Windows folder for system and hidden files within the last 60 days


C:\WINDOWS\
bootstat.dat Sat May 28 2005 4:35:04p A.S.. 2,048 2.00 K
winnt.bmp Mon Apr 25 2005 9:09:40a A.SH. 48,680 47.54 K
winnt256.bmp Thu Apr 28 2005 2:33:24a A.SH. 48,680 47.54 K
{10420~1.dat Thu May 19 2005 5:56:02a A.SH. 32 0.03 K
{1af15~1.dat Wed Apr 13 2005 12:25:28p A.SH. 32 0.03 K
{2b555~1.dat Sun May 1 2005 8:42:52a A.SH. 32 0.03 K
{7364b~1.dat Thu May 5 2005 10:55:22p A.SH. 32 0.03 K
{d0247~1.dat Thu May 19 2005 5:56:02a A.SH. 32 0.03 K
{f6f8a~1.dat Mon Apr 25 2005 5:52:16p A.SH. 32 0.03 K
{f74c3~1.dat Mon May 23 2005 9:27:14a A.SH. 32 0.03 K

C:\WINDOWS\HELP\
update.gid Thu May 19 2005 10:36:12p A..H. 10,820 10.57 K

C:\WINDOWS\INF\
oem22.inf Sun May 22 2005 3:00:20p ...H. 0 0.00 K

C:\WINDOWS\TASKS\
sa.dat Sat May 28 2005 4:34:14p A..H. 6 0.00 K

C:\WINDOWS\SYSTEM32\CONFIG\
default.log Sat May 28 2005 4:34:54p A..H. 8,192 8.00 K
sam.log Sat May 28 2005 4:36:34p A..H. 1,024 1.00 K
security.log Sat May 28 2005 4:35:06p A..H. 12,288 12.00 K
software.log Sat May 28 2005 4:36:36p A..H. 65,536 64.00 K
system.log Sat May 28 2005 4:35:10p A..H. 749,568 732.00 K

C:\WINDOWS\PCHEALTH\HELPCTR\PACKAG~1\
pab9c9~1.cab Mon May 23 2005 9:43:06p ..SHR 305,145 297.99 K
pabdc9~1.cab Mon May 23 2005 9:45:04p ..SHR 68,327 66.72 K

C:\WINDOWS\SYSTEM32\CATROOT\{F750E~1\
kb8938~1.cat Wed May 4 2005 2:45:46p ..S.. 29,493 28.80 K

C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM~1\
ntuser~1.log Sun May 22 2005 3:56:34p A..H. 1,024 1.00 K

C:\WINDOWS\TEMP\HISTORY\HISTORY.IE5\
desktop.ini Mon May 23 2005 9:52:54p ..SH. 113 0.11 K

C:\WINDOWS\TEMP\TEMPOR~1\CONTENT.IE5\
desktop.ini Mon May 23 2005 9:52:54p ..SH. 67 0.06 K

C:\WINDOWS\TEMP\TEMPOR~1\CONTENT.IE5\8DU3WXEF\
desktop.ini Mon May 23 2005 9:52:54p ..SH. 67 0.06 K

C:\WINDOWS\TEMP\TEMPOR~1\CONTENT.IE5\8L2RCD2Z\
desktop.ini Mon May 23 2005 9:52:54p ..SH. 67 0.06 K

C:\WINDOWS\TEMP\TEMPOR~1\CONTENT.IE5\QPWL3LZX\
desktop.ini Mon May 23 2005 9:52:54p ..SH. 67 0.06 K

C:\WINDOWS\TEMP\TEMPOR~1\CONTENT.IE5\X4Z039RY\
desktop.ini Mon May 23 2005 9:52:54p ..SH. 67 0.06 K

C:\WINDOWS\SYSTEM32\MICROS~1\PROTECT\S-1-5-18\USER\
d417ed~1 Mon May 23 2005 10:07:22p A.SH. 388 0.38 K
prefer~1 Mon May 23 2005 10:07:22p A.SH. 24 0.02 K

C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM~1\APPLIC~1\MICROS~1\CRYPTN~1\CONTENT\
e891c6~1 Mon May 23 2005 11:43:14p A.S.. 7,652 7.47 K

C:\WINDOWS\SYSTEM32\CONFIG\SYSTEM~1\APPLIC~1\MICROS~1\CRYPTN~1\METADATA\
e891c6~1 Mon May 23 2005 11:43:14p A.S.. 134 0.13 K

32 items found: 32 files, 0 directories.
Total of file sizes: 1,359,701 bytes 1.29 M

#10 OldTimer

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Posted 30 May 2005 - 03:41 PM

Hi Link_daddy. The pfind scan did not show anything out of the ordinary so let's try this.

Step #1

Download and install ewido security suite. Update the program and then close it. Do not run it yet.

Now we need to remove a service.

Part 1
  • Click Start>Run, type services.msc into the Open editbox and click the Ok button.
  • Locate the Remote Procedure Call (RPC) Helper service and double-click on it to open the Properties dialog.
  • Click the Stop button.
  • In the Startup type dropdown select Disabled.
  • Click the Apply button and then the Ok button.
  • Close the Services window
Part 2
Open Notepad and Copy/Paste the contents of the quote box below into the new document:

 
strComputer = "."
Set objWMIService = GetObject("winmgmts:" _
  & "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")
Set colListOfServices = objWMIService.ExecQuery _
  ("Select * from Win32_Service Where DisplayName = 'Remote Procedure Call (RPC) Helper'")
For Each objService in colListOfServices
If objService.State = "Stopped" then
MsgBox "Stopped Already"
Else
objService.StopService()
MsgBox "Service Stopped"

End IF
  objService.Delete()

Next

MsgBox "Done"


Save the file to your desktop as remsvc.vbs and close Notepad. Locate the remsvc.vbs file on your desktop and double-click on it to run it. You'll get a messge box saying 'Stopped Already' and then another message box saying 'Done!'.

Step #2

Restart in Safe Mode
  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until the boot menu appears.
  • Use the arrow keys to select the Safe Mode menu item.
  • Press the Enter key.
Step #3

Start HijackThis and click the Scan button to perform a scan. Look for the following items and click in the checkbox in front of each item to select it:R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\tlohn.dll/sp.html#37049
R3 - Default URLSearchHook is missing
O2 - BHO: (no name) - {A8C8A388-61C0-F0D9-91D0-47615F2F6A9B} - C:\WINDOWS\system32\mfcvv.dll
O4 - HKLM\..\Run: [mfcfk.exe] C:\WINDOWS\mfcfk.exe
O4 - HKLM\..\RunOnce: [apidj.exe] C:\WINDOWS\system32\apidj.exe

Now close ALL open windows except HijackThis and click the Fix Checked button to finish the repair.

Step #4

We need to make sure all hidden files are showing so please:
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View tab.
  • Under the Hidden files and folders heading select Show hidden files and folders.
  • Uncheck the Hide file extensions for known types option.
  • Uncheck the Hide protected operating system files (recommended) option.
  • Click Yes to confirm.
  • Click OK.
Find the following files/folders and delete them (don't worry if they are already gone):C:\WINDOWS\tlohn.dll
C:\WINDOWS\mfcfk.exe
C:\WINDOWS\system32\mfcvv.dll
C:\WINDOWS\system32\apidj.exe
C:\WINDOWS\system32\javacg32.exe

Now search for these files and delete all instances. Windows XP's search feature is a little different. When you click on 'All files and folders' on the left pane, click on the 'More advanced options' at the bottom. Make sure that Search system folders, Search hidden files and folders, and Search subfolders are checked.
Step #5

Start CCleaner and click on the Run Cleaner button in the lower right-hand corner. When it is finished close CCleaner.

Step #6

Run CWShredder
  • Double-click on CWShredder.exe.
  • Click "Fix ->" and click "OK" at the prompt.
  • CWShredder will scan and clean your system of CWS files.
  • Click "Next->" and then "Exit".
Step #7

Start ewido and click on the Scanner button. On the Scanner page click on My Computer and then click the Start button to begin the scan. Let it run to completion and fix anything that it finds.

Step #8

OK. Reboot your computer normally, start HijackThis and perform a new scan. Use the Add Reply button to post your new log file back here along with details of any problems you encountered performing the above steps and I will review it when it comes in.

OT

Edited by OldTimer, 30 May 2005 - 03:42 PM.

I do not respond to PM's requesting help. That's what the forums are here for. Please use them so that others may benefit from your questions and the responses you receive.
OldTimer

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#11 Link_daddy

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Posted 02 June 2005 - 10:39 PM

The vbs script failed:
Script C:\docs and sets\admin\desk\remsvc.vbs
Line 6
Char 1
Error 0x8004100A
Code 8004100A
Source (null)


This of course is the jist of the error. I only abbreviated the first line.

#12 OldTimer

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Posted 03 June 2005 - 12:45 AM

Hey Link_daddy. That's probably because your operating system is extremely out of date. We will have to upate that to SP2 before we finish up. For now, just skip that step and continue withthe rest. You won't be able to remove the service for now but we will come back to that later.

Cheers.

OT
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#13 Link_daddy

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Posted 04 June 2005 - 05:40 PM

Here is the next log from hijack this


Logfile of HijackThis v1.99.1
Scan saved at 5:44:14 PM, on 6/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1117919569578
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: ewido security suite control - ewido networks - C:\Program Files\ewido\security suite\ewidoctrl.exe
O23 - Service: ewido security suite guard - ewido networks - C:\Program Files\ewido\security suite\ewidoguard.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

#14 OldTimer

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Posted 04 June 2005 - 07:08 PM

Hey Link_daddy. From what I can see it looks Ok but it appears that this log was run from Safe Mode. Can you boot normally and run a new log to post back here.

Thanks.

OT
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#15 Link_daddy

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Posted 16 June 2005 - 01:13 PM

Hey OT havenit had anymore trouble. Thanks again for your help. I do have another computer that I could use some help on but I'll start another post. :thumbsup:




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