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Infected - no internet connection


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#1 santlou

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Posted 10 December 2008 - 04:47 PM

Hi...

I have several (8+) pc's in my home connected to a Linksys router and Cable Modem.

All except one computer can access the internet fine. Recently, one laptop can't access the internet (a Sony Vaio laptop).

I'm running Symantec Norton Antivirus which is up-to-date. Full Scans are run regularly (daily). A few days ago, NAV found 2 trojans (W32.SillyDC, Backdoor.Tidserv!inf) that could not be deleted, fixed, or quarntined. I rebooted in safemode to delete the infected files which were in the IE temp folder.

As of this morning, this laptop cannot access the internet at all. I checked my network connections and found that my Wireless and LAN connections TCP/IP properties show the IP '85.255.116.163' in the Preferred DNS server, and an Internet Connection Gateway shows up on my Network connections display. Even after I change the IP and remove the Internet Connection Gateway, they both are restored to these values. So I can't change the IP address of the TCP/IP Preferred DNS Server.

I also have the same issue on this laptop when I am hard-wired to the router (both the Wireless connection and the LAN connection show '85.255.116.163'.

Summary:
  • My laptop has access to my LAN - I can access other computers on the network.
  • My laptop does cannot access to the Internet.
  • TCP/IP settings stuck on '85.255.116.163' for both Wireless and Wired (LAN) connections.
  • Norton Antivirus has always been up-to-date and full scans run regularly.
  • A new Internet Connection Gateway appears on Network Connections Panel.
There are no other symptoms besides these.

I'm running XP Home sp2.

Any help would be greatly appreciated.

Thanks

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#2 boopme

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Posted 10 December 2008 - 05:05 PM

One or more of the identified infections is a backdoor trojan.
TDSServ.sys is related to a nasty rootkit component.
This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 santlou

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Posted 10 December 2008 - 05:11 PM

Thanks,

I understand the issues. This computer does not have any very sensitive information on it. I would like to attempt to clean it if possible.

Thanks for any help that you can provide.

#4 boopme

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Posted 10 December 2008 - 05:18 PM

Ok then lets do this MBM scan and log first ,please.

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself.
  • Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install. Alternatively, you can update through MBAM's interface from a clean computer, copy the definitions (rules.ref) located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware from that system to a usb stick or CD and then copy it to the infected machine.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you after scanning with MBAM. Please temporarily disable such programs or permit them to allow the changes.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 santlou

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Posted 10 December 2008 - 05:36 PM

OK.. I have a dumb question...

Your first instruction after downloading the anti malware software states that I must be connected to the internet.

On the problem pc, I cannot connect to the internet - only to my local LAN. When I try to access the internet via IE, I get the message "I E cannot display the web page ...'

Will this still work?

I've downloaded the software on another machine and transferred it to the problem pc via a thumbdrive....

#6 santlou

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Posted 10 December 2008 - 06:25 PM

OK. I was able to download the MBAM updates from the link listed in your instructions.

I installed MBAM and updated it with the mbam-rules file on the problem computer.

I ran the MBAM Scanner and selected all items and selected Removal for all checked items.

I can't find an "Attach" link on this reply to attach the log files, so I'm going to paste the contents here.

Here is the Log after the initial Scan:

Malwarebytes' Anti-Malware 1.31
Database version: 1475
Windows 5.1.2600 Service Pack 2

12/10/08 6:02:31 PM
mbam-log-2008-12-10 (18-02-19).txt

Scan type: Quick Scan
Objects scanned: 68090
Time elapsed: 7 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 20
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> No action taken.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> No action taken.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> No action taken.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> No action taken.
HKEY_CLASSES_ROOT\homeview (Trojan.DNSChanger) -> No action taken.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{d040496d-6f7e-46ef-a1ef-4b7f41b124a2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{d040496d-6f7e-46ef-a1ef-4b7f41b124a2}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{d040496d-6f7e-46ef-a1ef-4b7f41b124a2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{d040496d-6f7e-46ef-a1ef-4b7f41b124a2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\msqpdxmqltouut.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\msqpdxmtvearxx.dll (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\drivers\msqpdxmqltoiqh.sys (Trojan.Agent) -> No action taken.
C:\WINDOWS\system32\drivers\msqpdxserv.sys (Trojan.Agent) -> No action taken.


Here is the Log after the Reboot:


Malwarebytes' Anti-Malware 1.31
Database version: 1475
Windows 5.1.2600 Service Pack 2

12/10/08 6:04:09 PM
mbam-log-2008-12-10 (18-04-09).txt

Scan type: Quick Scan
Objects scanned: 68090
Time elapsed: 7 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 5
Registry Values Infected: 0
Registry Data Items Infected: 20
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\minibugtransporter.minibugtransporterx.1 (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{04a38f6b-006f-4247-ba4c-02a139d5531c} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Typelib\{3c2d2a1e-031f-4397-9614-87c932a848e0} (Adware.Minibug) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\homeview (Trojan.DNSChanger) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{d040496d-6f7e-46ef-a1ef-4b7f41b124a2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{d040496d-6f7e-46ef-a1ef-4b7f41b124a2}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{d040496d-6f7e-46ef-a1ef-4b7f41b124a2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet002\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{5ad575ca-f284-4f3f-9224-8d7cd5a0c86c}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{d040496d-6f7e-46ef-a1ef-4b7f41b124a2}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\DhcpNameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.
HKEY_LOCAL_MACHINE\SYSTEM\ControlSet003\Services\Tcpip\Parameters\Interfaces\{fb3bb2b9-142a-442a-a987-6a43b32a1490}\NameServer (Trojan.DNSChanger) -> Data: 85.255.116.163;85.255.112.102 -> Delete on reboot.

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\system32\msqpdxmqltouut.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\msqpdxmtvearxx.dll (Trojan.Agent) -> Delete on reboot.
C:\WINDOWS\system32\drivers\msqpdxmqltoiqh.sys (Trojan.Agent) -> Quarantined and deleted successfully.
C:\WINDOWS\system32\drivers\msqpdxserv.sys (Trojan.Agent) -> Quarantined and deleted successfully.

Thanks for your help. What are the next steps?

#7 boopme

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Posted 10 December 2008 - 06:54 PM

Hello ,you did the right thing by tranferring it. Also the copy/paste log method is best.
Two things from the scan ..First the "No Action Taken" comment in the logs is usually the result of not clicking the Remove Selected button. So you will need to rescan,
Second you need to Update the program. By opening the application and clicking the update tab. if you cannot yet use the inyernet therethan again you'll nreed to tranfer the update.

Manually download them from HERE and just double-click on mbam-rules.exe to install.

You may need to scan all your PC's but lets do one at a time.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 santlou

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Posted 10 December 2008 - 07:27 PM

OK.. I ran another Scan... which found no infected objects:

Before running the scan, I downloaded the updates. This is the same file I executed earlier, so I'm relatively certain that the first time I ran MBAM, I had all the current updates.

Here is the Log:

Malwarebytes' Anti-Malware 1.31
Database version: 1475
Windows 5.1.2600 Service Pack 2

12/10/08 7:18:34 PM
mbam-log-2008-12-10 (19-18-34).txt

Scan type: Quick Scan
Objects scanned: 68069
Time elapsed: 8 minute(s), 46 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

However, I still cannot access the internet from that computer. I see that the DNS server in my TCP/IP settings now looks normal (without the '85.255.116.163' IP address). But I still cannot get to the internet. I also did a release/renew, and checked my internet connection properties, which all look OK.

Any suggestions???

I appreciate your time and consideration in helping me with this issue...

Thanks,

#9 santlou

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Posted 10 December 2008 - 10:19 PM

I also ran a Full MBAM scan, which also resulted in No objects infected.

But I still can't access the internet.

#10 boopme

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Posted 10 December 2008 - 10:41 PM

See if this fixes your Net issues .

Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 santlou

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Posted 11 December 2008 - 03:59 PM

Boop...

Thank you so much for your help. I do appreciate your time and consideration in assisting me with this issue.

It looks like everything is working fine now. My Internet Access is a little slow, but I'm back on the internet and MBAM does not detect any other malware.

Thanks,

#12 boopme

boopme

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Posted 11 December 2008 - 04:51 PM

You quite welcome do this now..

Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok"
  • Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" Tab.
  • Click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.
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