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Possible Memory Leak


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1 reply to this topic

#1 Atrainlan

Atrainlan

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Posted 10 December 2008 - 04:06 PM

Hi, a friend of mine sent me here to figure out what I could.

I'm on a Sager NP5793 with Core 2 Duo 2.5ghz, 4gb RAM, a 512mb nVidia 9800M GTS, 320gb 7200rpm hard drive, and Vista Ultimate 64-Bit installed. It sits on a Notepal Infinite (small for a 17" widescreen, but the vents line up nicely) and I use a Logitech Cordless Mini Optical.

I got this laptop less than a week ago, and the first thing I did after installing XP SP3 32-Bit and Vista 64-Bit was install all the drivers from the bundled CD from Sager. The current installed programs are Avast, Ccleaner, Firefox 3 (Plus Flash 10 and Java VM plugins), Foxit Reader, Diskeeper 2009, Itunes, Gtalk, Pidgin, Logitech SetPoint, Protector Suite QL(fingerprint reader), Speedfan, Nero 9, WinRAR, VLC, Speedfan, and a bunch of Source games.

I've been noticing an average of 33% memory usage consistently, even when nothing is on. I thought it may have had something to do with the Aero theme, which shouldn't have had a problem considering my laptop's specs, but I disabled them to test, and my memory usage fell a whopping 2%.

The Protector Suite QL (psqltray.exe) likes to eat memory randomly, sometimes growing to 500, but I've seen hundreds of reports about this and no one seems to know why it happens. I just end the process, and retain use of my fingerprint reader for logging in and unlocking the pc.

One instance of svchost likes to claim about 100mb+ of my ram, which isn't much of an issue (I'm not too stingy). It has the Windows Driver Foundation - User-mode Driver Framework, Portable Device Enumerator, Windows Audio Endpoint Builder, Offline Files, ReadyBoost, Human Interface Device Access, Network Connections, Program Compatibility Assistant Service, Superfetch, Tablet PC Input Service, Distributed Link Tracking Client, Desktop Window Manager Session Manager, Diagnostic System Host and WLAN AutoConfig. As it seems to handle my 32-bit and wifi, I find myself reluctant to end this particular process.

Now the odd part. When I add up the memory used by all processes in Task Manager (after showing all processes from all users) it only adds up to about 19% or so. I can't for the life of me understand where the other 15% is going.

I ran a Hijackthis check, and this is what came up:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:34:32 AM, on 12/11/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Hotkey_Driver\HotkeyDriver.exe
D:\Users\Kbleepij\AppData\Local\Google\Update\GoogleUpdate.exe
D:\Program Files (x86)\Pidgin\pidgin.exe
D:\Program Files (x86)\Java\jre6\bin\jusched.exe
D:\Program Files\Alwil Software\Avast4\ashDisp.exe
D:\Program Files (x86)\iTunes\iTunesHelper.exe
D:\Program Files\Logitech\SetPoint\x86\SetPoint32.exe
E:\Program Files (x86)\Steam\Steam.exe
D:\Program Files (x86)\Mozilla Firefox\firefox.exe
D:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe
D:\Program Files (x86)\Windows Media Player\wmplayer.exe
D:\Users\Kbleepij\AppData\Local\Google\Google Talk Plugin\googletalkplugin.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O1 - Hosts: ::1 localhost
O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - D:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - D:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "D:\Program Files (x86)\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [avast!] D:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [QuickTime Task] "D:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "D:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Sidebar] D:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKCU\..\Run: [googletalk] D:\Users\Kbleepij\AppData\Roaming\Google\Google Talk\googletalk.exe /autostart
O4 - HKCU\..\Run: [Google Update] "D:\Users\Kbleepij\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Pidgin] D:\Program Files (x86)\Pidgin\pidgin.exe
O4 - HKCU\..\Run: [ehTray.exe] D:\Windows\ehome\ehTray.exe
O4 - HKCU\..\Run: [WMPNSCFG] D:\Program Files (x86)\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - Global Startup: Logitech SetPoint.lnk = ?
O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://D:\Windows\system32\GPhotos.scr/200
O8 - Extra context menu item: E&xport to Microsoft Excel - res://D:\PROGRA~2\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - D:\PROGRA~2\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - D:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - D:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - D:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - ALWIL Software - D:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - D:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - D:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - D:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - D:\Windows\system32\DFSR.exe (file missing)
O23 - Service: Diskeeper - Diskeeper Corporation - D:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
O23 - Service: Intel® PROSet/Wireless Event Log (EvtEng) - Intel® Corporation - D:\Program Files\Intel\WiFi\bin\EvtEng.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - D:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Updater Service (gusvc) - Google - D:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: iPod Service - Apple Inc. - D:\Program Files (x86)\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - D:\Windows\system32\lsass.exe (file missing)
O23 - Service: Logitech Bluetooth Service (LBTServ) - Logitech, Inc. - D:\Program Files\Common Files\Logishrd\Bluetooth\LBTServ.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - D:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - D:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - D:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - D:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® PROSet/Wireless Registry Service (RegSrvc) - Intel® Corporation - D:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - D:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - D:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\SLsvc.exe,-101 (slsvc) - Unknown owner - D:\Windows\system32\SLsvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - D:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - D:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - D:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - D:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - D:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - D:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - D:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - D:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - D:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 7721 bytes


Any and All help would be appreciated, Thanks!

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#2 KoanYorel

KoanYorel

    Bleepin' Conundrum


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Posted 17 December 2008 - 06:45 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.

Upon completing the steps below a staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.

This may not work with the 64-bit... but others will help.

Thanks and again sorry for the delay.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results, click no to the Optional_Scan
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE


Please Hold on it may take us a day or so to get back with you.

R,
K
The only easy day was yesterday.

...some do, some don't; some will, some won't (WR)




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