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My computer only starts in Safe Mode


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5 replies to this topic

#1 kpikul

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Posted 10 December 2008 - 08:34 AM

I am running Windows XP. I thought I may have had a virus so I ran multiple scans (Symantic, Adaware, Trendmicro housecall, malawarebytes). Some files where quarantined. When i restarted my computer it would not boot up. It will only load up windows XP in safe mode. When trying to boot up not in safe mode the window XP logo shows on the screen then the screen goes black and stays black.

I am not sure if this should be a post on the HijackThis forum or not. Thanks for your help.

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#2 garmanma

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Posted 10 December 2008 - 09:10 AM

If you can get into safemode w/networking, Please reboot your computer and update Malwarebytes. This time do a FULL scan and post the new log here
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#3 kpikul

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Posted 10 December 2008 - 01:18 PM

Hi, thanks for your response. I am in the process of running this scan. I will post the log as soon as it is finished.

#4 kpikul

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Posted 10 December 2008 - 03:02 PM

Here is my malwarebytes logo .................


Malwarebytes' Anti-Malware 1.31
Database version: 1482
Windows 5.1.2600 Service Pack 2

12/10/2008 2:56:44 PM
mbam-log-2008-12-10 (14-56-38).txt

Scan type: Full Scan (C:\|)
Objects scanned: 179298
Time elapsed: 1 hour(s), 26 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
C:\WINDOWS\SYSTEM32\ddcYrspQ.dll (Trojan.Vundo) -> No action taken.

#5 kpikul

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Posted 10 December 2008 - 03:29 PM

Ok, I removed the infect file and my computer will boot up normally again. BUT know I have have a pop up in the bottom left corner saying "my computer is at risk and to click on the balloon." Any idea? It is not my Symantic virus protection telling me that. Something else must be on this computer.

#6 Orange Blossom

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Posted 12 December 2008 - 01:04 PM

Hello kpikul,

I see that you have an HiJack This log posted here: http://www.bleepingcomputer.com/forums/t/186019/i-am-infected/ We do not allow more than one topic for the same computer and the same issue as this causes confusion, and in this case may make the disinfection process more difficult.

This leaves you with a choice:

1) Have this thread reopened and the HiJack This log topic deleted

OR

2) Keep this thread closed and wait for assistance in the HiJack This log forum. Please note that that forum is VERY busy.

Please send a Private Message indicating your choice.

Assuming you wish assistance in the HiJack This forum, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a HJT Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the HJT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the HJT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the HJT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

If after 5 days you still have received no response, then post a link to your HJT log in the thread titled "Haven't Had A Reply In Five Days?".

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :thumbsup:
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