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BLue screen: Kernel Stack InPage Error


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#1 tireddad

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Posted 09 December 2008 - 04:24 PM

Running XP Pro...this just started mid-day today when I when to check email in Outlook. It never fully opened but gave me the blue screen with the Kernel Stack InPage Error. I don't know how to capture the entire page...but at the bottom was: Stop: 0X00000077. (Somewhat similar to Megs0567 message). When I tried to run an Ad-Aware scan it only got part way into it before going to the blue screen. I tried again in Safe Mode but same result. I'm suprised to find the browser working - because other applications won't run. I'm running AVG and Windows Defender as well. Yesterday a "UniBlue Registry Booster" appeared on my desktop and I suspect that in a chaotic moment I "accepted" an offer.

Where do I begin?

Tireddad

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#2 garmanma

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Posted 09 December 2008 - 05:23 PM

I don't believe Uniblue is a rouge program. You have to agree to it. That said, these is a slim possibility it could be malware related. I'd read these articles first:

http://support.microsoft.com/kb/315266/
http://support.microsoft.com/kb/315266/
http://forums.pcpitstop.com/index.php?showtopic=135158
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#3 tireddad

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Posted 10 December 2008 - 10:37 PM

Ok...Thank you...I followed the instructions.

I was not able to download Microsoft's LiveCare w/o crashing. But I was able to run Chkdsk /f /r a number of times which definitely helped. It enabled me to get the machine running but I was unable to open Outlook due to some type of error. I ran Scanpst.exe and followed the instructions to Repair and then ran Chkdsk again which came back clean. Outlook is now running.

But then I tried to download LavaSoft's Adaware and received the following message:

Instruction at 0X621841e6 referenced memory at 0X00000000. The memory could not be read. The exception Unknown Software exception 0XC000049 occurred in the application 0X59A7295d.

The machine then hung but did not crash. I'm thinking that something is still wrong.

Tireddad

#4 tireddad

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Posted 11 December 2008 - 04:36 PM

I'm also unable to run Panda, or Kaspersky or anything else that requires a download. When I try I receive the same message as above.

#5 tireddad

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Posted 17 December 2008 - 12:09 PM

Issue resolved...it was an interaction with AVG. When I Uninstalled AVG all problems went away.

Thanks for your help,

Tireddad




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